Puyan Hotel Reviews

Response from Property: ❤【東瀾免費停車場】感謝您的肯定，小璞會一直努力，讓璞硯成為您出行的第二個家，有任何建議一定要和我們説哦，小璞期待您常回來看看！---總經理：李鳴鳴

Response from Property: ❤【Donglan Free Parking】Dear guests: Hello, Puyan is a comfortable and smiling hotel, providing high-quality accommodations. We are a humanistic hotel with the values ​​of "respect", "sincerity", and "gentleness and humility". Looking forward to seeing you again and wishing you a happy life! ---General Manager: Li Mingming

Response from Property: ❤【東瀾免費停車場】尊敬的賓客，您好！首先，衷心感謝您選擇入住哈爾濱璞硯酒店，並給予我們如此詳細且寶貴的點評。您的反饋是我們不斷優化服務、提升品質的重要依據，對我們而言意義重大。我們十分欣喜地看到您對房間的清潔度和空間大小給予了高度評價。酒店始終將客房的衞生清潔和空間佈局作為核心工作之一，致力於為每一位客人打造一個乾淨、整潔、舒適的居住環境。寬敞的房間設計旨在滿足客人對於居住品質的追求，讓您在旅途中能夠享受到家一般的温馨與自在。您提到酒店位置優越，步行即可到達中央大街，這也是我們酒店的一大優勢。中央大街作為哈爾濱的標誌性景點，匯聚了豐富的歷史文化和商業資源。我們希望客人能夠便捷地前往，盡情領略這座城市的獨特魅力。然而，對於您反映的部分工作人員在辦理入住時讓您感到困惑的問題，我們深表歉意。這反映出我們在員工培訓和服務流程管理方面還存在不足。我們將立即採取措施，加強對前台工作人員的專業培訓，優化辦理入住的流程，確保每一位工作人員都能以專業、高效、熱情的態度為客人提供服務，避免類似情況再次發生。再次感謝您的支持和理解，我們期待您下次光臨哈爾濱璞硯酒店，親身感受我們在服務方面的改進與提升。我們將以更加優質的服務，為您帶來更加難忘的住宿體驗。---總經理：李鳴鳴

Response from Property: ♛【24-hour fitness center】Thank you for your high evaluation of Xiaopu. Your satisfaction is our greatest encouragement, and your comfort is our greatest pursuit. I hope you will choose Xiaopu again next time. You will definitely experience a different feeling. I look forward to meeting you next time! ---General Manager: Li Mingming

Response from Property: ♛【Smart Robot Delivers Gifts】Dear Guest: Hello! Thank you very much for your support of Puyan Hotel. Puyan Hotel always believes that good reputation must be recommended by every satisfied guest, and we are honored to provide you with the best service. Thank you again for your 5-point recommendation. We welcome you to choose Puyan Hotel again, whether for business or leisure! We sincerely look forward to seeing you again! --- General Manager: Li Mingming

Response from Property: ♛【Swan Castle】Every morning, I wake up from a sweet dream and embrace the sunshine. Every evening, I think in the quiet after the hustle and bustle. Thank you for accompanying Xiao Pu every morning and evening. I look forward to meeting you again~~~---General Manager: Li Mingming

Response from Property: ❤【One step away from the Songhua River】Dear guest, thank you for your recognition of Xiaopu. Xiaopu will tell you secretly~ Xiaopu offers super five-star service~ The decoration style is simple and fresh. The most important thing is that Xiaopu pays great attention to quality and details, striving for perfection~ The decoration is mainly made of logs, which is more simple and natural. Cleanliness and tidiness are the first prerequisites for providing guests with good accommodation conditions. They must be clean and tidy~ Xiaopu welcomes guests to come and sit often, chat, drink tea, read books... Be sure to come often---General Manager: Li Mingming

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are delighted to hear that you had a truly enjoyable stay at our hotel. Your satisfaction is our top priority, and we are thrilled that we met and even exceeded your expectations.We are grateful for your appreciation of our staff's kindness and the hotel's comprehensive amenities. Our team strives to provide exceptional service and a comfortable environment for every guest, and it's wonderful to receive such positive feedback.We are also pleased to know that our location near the cableway, river skiing, and entertainment options contributed to your overall satisfaction. Our goal is to offer convenient access to the best attractions and activities in the area, and it's great to hear that we succeeded in doing so.Thank you once again for choosing our hotel and for sharing your positive experience with us. We look forward to welcoming you back in the future and providing you with even more memorable stays.Warm regards------Manger:mingmingLi

Response from Property: Thank you so much for your wonderful review! We're delighted to hear that you had a very good hotel experience, and we're thrilled that you appreciated our beautiful and clean environment. Our concierge team strives to make every guest feel welcome and at home, and it's wonderful to know that they succeeded in making your stay special. We look forward to welcoming you back again soon! :)------总经理 ：李鸣鸣

Response from Property: Hello! Thank you for choosing to stay at Puyan Hotel and sharing your stay experience with everyone! Special thanks for your recognition of the Puyan brand. We provide guests with accommodation experiences that exceed expectations through sincere service, careful design, and innovative plans. Xiaopu sincerely looks forward to your visit again and will provide you with the same star rated service as always. Wishing you a happy life--- General Manager: Li Mingming

Response from Property: ✿【大堂吧養生紅茶】海內存知己,天涯若比鄰。您就是小璞的知音，您的認可是小璞前進的動力和目標，小璞信奉客人為家人，讓您的每一次入住都像回到家一樣，對家人的關懷，體貼，照顧，温暖，是小璞送給親最真誠的禮物。請相信不論您是出差還是旅行，璞硯酒店一定是您的不二之選。期待您的再次體驗，隨時歡迎您回家！！！---總經理：李鳴鳴

Response from Property: 【松花江畔】【中央大街】【冰雪嘉年華】【網紅鐵路橋】【天鵝城堡】【松花江過江索道】時光如水，總是無言，您若安好，小璞每天都是晴天，謝謝您對小璞的誇讚，我們相約下次在相見！---總經理：李鳴鳴

Response from Property: Dear Guest,Thank you for choosing Xiao Pu and taking the time to provide us with your feedback. Firstly, we deeply regret that your stay did not meet the standards of a five-star service experience, and we sincerely apologize for this.In response, we have taken immediate actions to enhance our service quality by reinforcing training for all room service staff, emphasizing the importance of service details, and ensuring that every employee adheres to the highest standards in cleaning and tidying up. Additionally, we have established a stricter room service inspection process to guarantee that every service is executed promptly and accurately, preventing similar issues from recurring.We would love to have the opportunity to invite you back and give us a chance to make things right. We are committed to winning back your trust and satisfaction through our concrete actions.Thank you once again for your feedback.Best regards,General Manager: Li Mingming

Response from Property: Thank you so much for your wonderful review! We will keep it up. Thank you once again for choosing our hotel and for sharing your positive feedback. We look forward to welcoming you back soon! Sending warm wishes for a wonderful day! ---Gneral Manager：MingMing Li