Hotels near Arboretum Experimental Farm, Ottawa

Room cleanliness and air conditioning were good. Beds were comfy. Breakfast was simple but good in quality. However the breakfast queue was long and food replenishment was not done in pace with the flow, ended up in a long queue not moving as people stayed in the front of the queue stayed in the queue waiting for replenishment. The dinning space was insufficient that could not accommodate the big crowd. We ran into issue setting up the sofa bed. Calling the front desk asking for assistance we were stunned by a reply saying they would not send staff to help but urging us to try for another attempts and kept reassuring us the sofa bed operation was simple and easy. Finally we got that sorted out with help from other hotel customers.. A major disappointment that totally ruined my experience with the hotel was the way my enquiry was handled towards an unknown charge after I checked out. In the check out bill, it was just a charge billed to my credit card without indicating what service or item I was billed for. While my family did not order or buy anything at all from the hotel and we were in a rush, I did not check the bill upon check out until 5 days later I saw it in my credit card account. I sent an email to the hotel reservation (that was the only email channel I found from the hotel home page) to enquire about the charge and no reply was received ever towards my enquiry and that's what I was hit. Although the unknown charge was refunded after another week, I did not feel good with the way they work. I frankly accept mistakes made by the front desk or the account team for incorrect bill, but I do not accept ignorance and zero communication from the backend on my enquiry. This is something the hotel should improve.

As a family of three, we really enjoyed our stay at the hotel, I definitely book again. Very close to shopping and highway 417. Hotel located in a very quiet area. I should thank Mr. Soheil at Reception who was very kind and helpful. Breakfast was also very good included hot/cold meals and fluits

Great stay. Central location downtown. Comfortable bed and pillows. Felt relaxed and revitalized. Room as upgraded at check in by the receptionist so that was a bonus!

I checked in early in the afternoon, and the front desk staff and housekeeping were incredibly kind. They explained everything about the hotel and breakfast very clearly. Making my own waffles at breakfast was a lot of fun, and the room was spacious enough to comfortably open a large suitcase, which was great. The location is also perfect – just a 10-minute walk from the station through a shopping mall, so bad weather isn't an issue. I'd definitely like to stay here again. Thank you!

I've stayed at this hotel several times now; I enjoy how clean, quiet, and nicely decorated the suites and the hotel itself are! The bathrooms are beautiful, very clean, and well-appointed, as are the rooms themselves. Very pleased and will stay here again when my travels take me through this area once more.

Great historic hotel and convenient location. Staff is polite and friendly. I would definitely recommend staying here if you want an easy access to Parliament Hill and night life in Ottawa.

The room was quite comfortable, and the bedding was just right. Overall, the hotel felt pretty good. Its location, right in the heart of the city, is particularly convenient for transportation and city walks. The front desk staff were very enthusiastic, always offering warm walnut pie, which made up for the slight inconvenience of the lobby renovation. They say it'll be finished in May, and looking at the renderings, the newly renovated lobby seems promising. There's one slightly unpleasant incident I'd like to mention. We booked a room with breakfast, and on the first morning, we went to the restaurant. After registering our room number at the entrance, the server immediately asked if we'd like coffee or tea. I asked for a double espresso, and she cheerfully arranged our seating while talking, which felt quite good. However, as our meal was nearing its end, the server presented a bill saying the coffee was an extra charge. This approach felt a bit disingenuous, and it's the first time I've encountered such a thing. I was a bit unhappy and immediately asked the server why they didn't inform us upfront when we were at the entrance. In our usual way of thinking, coffee with breakfast is perfectly normal. Seeing our displeasure, and noticing the $10 CAD tip we left on the table, the server beamed and said she would take care of the coffee bill, implying it wouldn't be charged. However, three days later, it still appeared on the bill at check-out. Although it was only $4 CAD, that's not the point. I complained about it at the front desk, and they also agreed that such a practice was inappropriate and offered to re-print the bill and refund me. I didn't want the hassle and declined. I'm only mentioning this in hopes that they won't resort to what frankly feels like a deceptive tactic in the future. Perhaps it was an individual server's action, but it ultimately affects the Hilton group's image. Because of this, I'd also like to offer a friendly tip to future guests.

Where to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.

The hotel is new and the facilities are decent. The room even had a shower cap. Breakfast was just okay, but it's great value for money. We stayed with our one-year-old, and it was convenient and comfortable for three adults and one child in a single room. It's not far from the city center, and parking is pretty easy. The only issue is that there's a homeless shelter nearby, so it felt a bit unsafe for solo travelers. It's best not to wander around alone outside, and you'll be fine.

Great place to stay nice & clean not far from downtown . Private parking and room for 3 people was big with a big kitchen. I definitely recommend . Price is also affordable.