Hotels near New City Hall, Toronto

There was a constant noise coming from the toilet that prevented us from getting any rest. Even though a technician came, he couldn't fix it. However, everything else was fine. We had a good stay!

Room is big, clean and has a nice view. Great swimming experience and sauna, there’s a gym too. The room is near the elevator as I requested  and the receptionist is very accommodating. Bring your own slippers specially if you are planning to use the swimming pool.

We had a twin room, and it was quite small, but the 1.35m beds were decent. The shower water pressure, however, was absolutely unacceptable – it was so low that a woman washing her hair would easily take 40 minutes to rinse it properly. You can just imagine how weak it was! The hotel's location is excellent. We didn't use public transport, but there's a station right outside the hotel, which is super convenient. You can walk to all the city's attractions, which was great fun. The only downside is being in the city center; there's constant noise from police sirens, ambulances, or fire trucks. Initially, the price was 3.5K per night, but then it suddenly dropped to 1.5K. I'm not sure why, but it worked out well for us.

Abbiamo avuto un brutto impatto all’ arrivo,perché non avevamo ricevuto istruzioni per l’ ingresso e siamo rimasti ore fuori all’ edificio nell’ attesa di ricevere direttive, solo dopo aver contattato l’ assistenza trip sono riuscito a mettermi in contatto con la persona interessata che successivamente mi ha fornito il luogo e modo di ritirare le chiavi. L’ appartamento ci è piaciuto molto, la posizione è ottima e i servizi che forniva erano il massimo, siamo rimasti piu di un giorno senza acqua calda ma sembrava essere un problema dell’ edificio, certo l’ ho abbiamo scoperto solo sotto la doccia, potevamo essere avvisati in anticipo, diciamo che la pecca principale è la mancanza di comunicazione preventiva, comunque in generale siamo comunque rimasti soddisfatti e la sceglieremo comunque nuovamente se ci sarà occasione.

The parking, although costing, could not have been more convenient. The location was also outstanding, being so close to the CN-Tower and many restaurants. The unit was great and I'm so glad i requested an upper floor with a balcony as the weather was nice and we sat out there many times, day and night. So nice having two bathrooms and the extra bedroom for extra space. Very well appointed as well. I left to go to the hockey game and realized I had left my key in the room and I was freaked as I didn't know how I'd get back in, as the rental company is not onsite. I got in touch with them and they reminded me that it must be unlocked as the key is need to lock the door from the exterior. Stupid me didn't remember that so disaster averted, although the unit was unlocked. The concierge did go up to make sure it was indeed unlocked and untouched to their eyes. Overall, would love to come back and stay there again, totally satisfied. Thanks again for your assistance with the key debacle..MSP

The rooms are new and the location is convenient. The shuttle bus is fast and efficient, but since it also picks up guests from the Hyatt, it often gets too crowded and there aren't enough seats. The breakfast is better than Holiday Inn, but it can't compare to Crowne Plaza in China. The front desk staff are very friendly.

I was somewhat disappointed by the lack of prior communication regarding the check-in procedure. Upon arrival, we entered the loby area, and we were welcomed by the security officer who explained to contact the company for instructions which included sending photos of my ID along with a separate image of me holding it. After paying a deposit, we were finally granted access to the apartment. This process took nearly an hour, and we were surprised to find that our unit was located on the 48th floor of the tower. While this didn’t bother us, it would have been helpful to know in advance, especially for those who suffer from vertigo. Reliable Wi-Fi is essential, as a lack of connectivity can be quite problematic. The apartment itself was small and cosy, offering impressive views of the CN Tower. However, upon our arrival, the driver was still drying towels and bedding, which I found to be inappropriate. The small balcony had very dirty glass that had not been cleaned, and the kitchen was not entirely tidy. Additionally, the bedroom carpet was heavily stained, and we were required to remove our shoes. Upon checking out, we had to take out the trash and wash the towels, bedding, and dishes, which consumed another hour of our time. I couldn't help but wonder what the cleaning staff was doing. It’s worth noting that a deposit was taken, and failure to adhere to the rules would result in its forfeiture. Although I generally avoid complaining, We felt overwhelmed by the expectations, especially after paying for our vacation. Furthermore, if extending the stay for a few additional hours, there is a significant extra charge. The elevators were consistently busy, and during our departure, the security personnel in the concierge area were rather rude, insisting we leave the lobby despite the presence of chairs and tables. We simply wanted to arrange our next ride without having to do so on the street. Overall, I enjoyed the experience, but the apartment could benefit from more thorough cleaning, and the rules could be more accommodating for guests.

The staff at the hotel were very friendly and helpful. I felt the photos we saw when booking were misleading - it appeared larger and said the square footage was between 850-950sqft and our suite was nowhere near that size. The two beds and the sofa were so crammed in that you couldn’t open one of the cupboards and it was difficult to get to the second bed without squeezing against a wall. We did move the desk and table/chairs to make a little more spaceand to me, the layoutsakee more sense the way we left it - with the desk against the window and the table in the little room. The photos made it look like the beds were in a separate room than the sofa/kitchen. It’s possible we were put in the wrong kind of room? There are absolutely no extras here - no pots and pans or ice cube trays. We had 3 plates and one glass in the cabinets. No silverware or dish soap and no detergent for the dishwasher (not that there was anything to put in there). The hotel appeared pretty clean but we also were missing sheets for the pullout. The team did bring us two flat sheets to use and they said they only had one extra pillow (which was fine since the beds had 4 pillows each).

First of all, thank you for the free upgrade. The views from both the bedroom and the living room were excellent, and the space was large enough for a group of friends to relax, especially with the poker and foosball tables. The location is also great, right in downtown. However, the shower amenities could be improved, particularly the shampoo and body wash, and the toothpaste looked quite messy (fortunately I brought my own). The soundproofing is also not ideal, as I could hear the couple in the next room talking, and I felt a bit uncomfortable using the bathroom and blow‑drying my hair after coming back late from a concert. The check‑in time is quite rigid at 4 p.m., although they do allow you to delay check‑in until 7:30 p.m. I was initially confused because I waited for over 10 minutes at the original building (before the upgrade) and wasn’t sure if the receptionist would come to pick me up. Once we met, though, the receptionist was very friendly and clearly explained the amenities and check‑out procedures. Overall, despite the strict rules and minor issues, I really liked the room and had a happy stay.

This is like a oasis in a desert of sand or the hookies. Checked in at 11pm still found it very peaceful and quite place. Felt welcome and had a good nights sleep.. all the area is surrounded by ******* people walking on the streets.