Hotels near Palma Town Hall, Palma de Mallorca

We had already paid £480 online through Trip.com for a double room for 3 nights. However, upon arrival, the hotel demanded an additional €400 simply because a second guest would be staying in the room. What made this even more unreasonable was that I checked the exact same room type on multiple other dates, and the price was identical whether selecting 1 adult or 2 adults. The listing itself also clearly indicated that the room rate included accommodation for 2 adults. Despite this, the hotel still charged an extra €400 at check-in. This additional amount only included breakfast and city tax for the second guest — there was absolutely no room upgrade, no extra bed, and no additional service provided. In fact, the amount charged was so excessive that it was close to the price of booking an entirely separate room. At check-in, the hotel stated that if we refused to pay, the second guest would not be allowed to stay. We tried multiple times to communicate with the hotel in a polite and constructive way, but there was no flexibility or reasonable attempt to resolve the issue. I completely understand paying reasonable extra charges for breakfast or local taxes, but the way this situation was handled felt extremely unfair and poorly communicated in advance. Trip.com customer service was actually very helpful throughout the process and even provided compensation themselves, which we appreciated. Unfortunately, the hotel remained unwilling to address the situation fairly. The property itself may be nice, but this experience left us feeling disappointed, uncomfortable, and taken advantage of. Transparency and fairness in pricing are essential, especially for international travelers.

Initially, I was worried the room would be cramped, given the description of only 15-20 square meters. However, upon arrival, I was pleasantly surprised by how spacious it actually felt. There was plenty of room around the bed, and it even came with a large balcony. **Location:** It's super close to the airport, only about a 10-15 minute drive. While it doesn't offer direct sea views, you can easily walk to the beach in just a few minutes. **Facilities:** The photos online made the hotel look a bit run-down, but in reality, it's quite new and the facilities are decent.

I stayed for three days starting October 6th, but the pool water was too cold to go in. I rented a car, so the location was perfect for getting into the city and the beach. The breakfast was the best I've ever had. Breakfast 20 euros Dinner 28 euros Parking: I rented a car, but when I tried to park at the hotel for 15 euros, they said there were no spaces and told me to park on the street for free. I was lucky one day, and the other day, there were no spaces, so I parked further away and walked. I'd already paid through the app at the front desk, but when they asked me to refund my money, I told them I'd already paid through the app. I only used the parking on the first day, but I received a three-day allowance at checkout. Be sure to check your receipt carefully before paying. Everything else was great.

Really nice design hotel, good location, spa is nice, staff are helpful as we requested a queen size bed online but they given us a 2 single bed, they changed it back to us.  The front desk wall picture is a bit uncomfortable and it’s like they are staring at you 😅Shower room water is keep leaking out, the bed and pillows are a bit soft, other than that, overall are ok.

Nice hotel but reception could do with updating processes as there was always a queue and several times our key wouldn't work. It was nice to have a pool but very small and the jacuzzi bubbles wouldn't ever work. Breakfast was nice but busy abd quite expensive. The location worked well for easy access to the beach and some nice restaurants.the bus to palma is outside which is ideal.

The location is very convenient for beach lovers and there are nearby stops for buses to town and the airport. I had a very positive experience with almost all staff except for one lady. Hate to do this but will point out what rubbed me the wrong way. After breakfast one day I went to fill my travel cup as I have a special tea and wanted to drink it while getting ready for the day in my room. She came to me and said that taking out coffee ”is not possible”. I explained it's just hot water and she walked away. On face value it's nit a big deal but really, what is it one coffee for a hotel in which a breakfast is already included? And she assumed it was coffee while it was just hot water. It was mostly the manner of her approach. There are right ways to talk to your guests and that wasn't it. Another thing is the noise- you can hear everything and everyone. The bar is frequented by local people and it could be noisy as well. I have to say the bar noise didn't bother me, it in a way added to the atmosphere, it was nice to be in a place that the neighbours love and we're genuinely enjoying themselves. But it was very annoying to hear guests slam doors in the middle of the night, using the toilet, having loud conversations, even cleaning their sinuses... I'm not sure if anything could be done about it as the walls appear to be paper thin.

It's 10 minutes from the airport and close to Palma City, so the location is very good. Because it's the sea in front, you can also watch the sea for breakfast I did yoga every morning while watching the sun rise on the terrace, and I was so happy that I could drink wine while listening to the sound of the waves on the terrace in the evening. The swimming pool is very small and the surrounding beach is so beautiful that I didn't use it. It was like an old building, but it was clean and the food was delicious. The bed and bedding were great, and above all, it was spacious and had two closets, so it was enough to use with friends. I was able to lie on the bed and see the sea right away. But the next room and the terrace are really close and you have to be careful because they look like they're all together. There is no parking lot, but the front desk staff kindly guided me so I could park well in the free parking area. If you go to Google navigation, you will be informed of the wrong road (the seaside road that cannot be driven by car), so you must enter the road outside one block from the seaside. Free parking area is easy to find around the hotel. It was a hotel I found in a hurry just before my trip, but it was a very satisfying stay.

Absolutely fantastic hotel, very clean - small ants nest in room 116 but no major issue. The roof top pool looked incredible and food was amazing! Would 100% return.

Overall, we had a very pleasant stay at the hotel. The room was clean and comfortable, and the overall atmosphere of the hotel was calm and welcoming. The staff were extremely friendly, helpful, and always ready to assist, which made our stay even more enjoyable. The food was also very good, with a nice variety and good quality. However, be careful when booking the hotel with children. When we made the booking, it was stated that children stay for free. Naturally, when booking a room for three people, you would expect that everything is included for all three guests. There was no information anywhere that we would need to pay an additional €40 per day for the child. When we ordered breakfast and dinner, no additional information was given that we would need to pay extra for the child. Only two days before our arrival did we receive a message saying that the child’s breakfast and dinner would cost €40 per day. Since we stayed for six nights, this added up to an extra €240, which is not a small amount. Overall, the hotel is very nice, but the information regarding children’s meals is misleading, so please be careful.

Everything about this place is simply perfect. The soundproofing in the rooms is excellent, and we loved having a private balcony with sun loungers – such a relaxing touch. Breakfasts were absolutely amazing – varied, fresh, and delicious every morning. The hotel also has a sauna and a gym, which is a great bonus. The bed linen was spotless, and the pillows were incredibly comfortable – we slept like babies! Special thanks for the hotel’s beautiful interior design – stylish, modern, and very cozy. The location is ideal – just a 5-minute walk to the beach, literally right across the road. We also loved the opportunity to rent bicycles at the hotel. It took about 35–40 minutes to cycle to the city center, and I can’t even describe how enjoyable the ride was. I highly recommend renting bikes in the afternoon to enjoy the waterfront and the views. There’s also a rooftop pool, which we, unfortunately, didn’t get a chance to use since we only stayed for 3 nights – but I’m sure it’s just as perfect as everything else. We will definitely stay here again next time – no doubt about it!