Read real traveler ratings & reviews to find your perfect stay.
Posted on May 31, 2026
jetlaggerFantastic stay at Pan Pacific Jakarta, such a beautiful hotel with lovely service all round. Special shout out to Eldria and the rest of the charismatic Pacific Club lounge team who made our stay both very welcoming and comfortable for our special occasion. The suite room is spacious, beautifully furnished, quiet and simply stunning views from the 88th floor. The tea, cake and decorative offerings for our anniversary were both delicious and delightfully presented. Pool on 71st floor is a welcome respite for refreshment with comfortable lounges. Breakfast is an absolute delight of fresh western and Indonesian treats for a great start to the day. The Pacific Club lounge is super spacious, fantastic Jakarta views, delectable food and drink offerings, comfortable seating complemented by some of the best genuine and warm hospitality I have experienced in thousands of hotel stays. Keep up the great work Pan Pacific!
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Price per night from:TWD 4,163
Posted on Jul 3, 2026
Nuwan Nirmala
Our stay at Shangri-La Jakarta was truly memorable. From the moment we arrived, the genuine warmth and professionalism of the team stood out. Every interaction felt sincere, and the staff consistently went above and beyond to make us feel welcome.
What impressed us most was the exceptional care shown to our children. The team paid attention to the little details, interacted warmly with them, and made them feel special throughout our stay. Those thoughtful touches created a wonderful family experience and made a lasting impression.
The rooms were spacious, comfortable, and well maintained, while the facilities were excellent. The breakfast offered a great variety with high-quality food, and the overall dining experience was equally impressive.
A heartfelt thank you to the entire team for creating such a wonderful experience. We look forward to returning and would highly recommend this hotel, especially for families.
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Price per night from:TWD 3,388
Posted on Jun 13, 2026
Mike MCYSI had a very enjoyable stay at Ascott Jakarta. The room was exceptionally spacious, clean, and comfortable, providing a relaxing environment after a day of exploring the city. The location was convenient, and the staff were friendly and helpful throughout my stay.
One area for improvement would be the breakfast selection, as a wider variety of options would enhance the overall experience. Nevertheless, the quality of the stay, the large room size, and the comfort provided more than made up for this. Overall, it was a pleasant stay, and I would gladly return on my next visit to Jakarta.
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Price per night from:TWD 2,838
Posted on Apr 23, 2026|Deluxe Premier King Room
LtataI’ve stayed at this hotel several times over the past month, and unfortunately, I’ve noticed a decline in both cleanliness and service.
The gym and pool areas need urgent attention, as there were multiple small cockroaches present, which is unacceptable for facilities that should prioritize hygiene and guest comfort. In addition, service quality has dropped—there was no visible security during check-in, and the concierge service was noticeably less attentive than before.
I hope management takes this feedback seriously and makes the necessary improvements.
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Price per night from:TWD 1,120
Posted on Jan 2, 2026
Guest User
Good facilities for fitness center, swimming with cold and warm indoor pool. Breakfast is decent with combination of asian and western food.
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Price per night from:TWD 1,814
Posted on May 18, 2026
Dr. AdamWe spent 4 nights here at this hotel. The location is great, foods are around the corner as well as a mini market.
The hotel service are reception are excellent. The room is clean and spacious. The room is a little outdated, but still good and didn't spoil our stay.
The gym is good with all the machines you need. The pool is decent size. Our stay at this hotel was very good and we'll certainly stay here again in the near future.
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Price per night from:TWD 1,144
Posted on Jun 7, 2026|Superior Queen Room Non smoking
Christine LokNot that recommended if you looking for a 5 star hotel standards. Staffs are friendly, but the room doesn't looks like the photos it shows. My room's lights are quite dark, and beside the roadside. So even is at 12am still quite noisy from the outside. And the plugs beside the bed both have issue, so I have to inform the team. For the telephone, I couldn't call the team, they said probably technician problem, so come and fixed it. But after checking it said because I didn't press 0 first. I think it would be great if on the phone they can paste an instruction sticker better. The light in the toilet also quite dark, it is hard for a lady to do the makeup since light is not enough and there's no additional small mirror that can zoom in see the details type.
The location is great, you can walk over to plaza indo and grand indo. Staffs are friendly and helpful also. But overall quality needs to improve if looking for 5 stars standards.
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Price per night from:TWD 2,995
Posted on Jan 5, 2026|Superior King Room
Henry_the_KingA mixed bag of feelings here. I thought I was feeling lucky when they told me at check-in that I was getting a complimentary upgrade (to Deluxe) Unfortunately I was plagued with a number of recurrent issues. The room itself is very nice (311), best thing about it was the bed and the views into the city by the window. With that said, it did have a number of issues, so it was not the finished article in my mind (the safe locked without instructions, the wooden strip on the floor coming off making me trip, the kettle malfunctioning, not hot water on the basin, so had to use the kettle to shave daily) When I arrived, it had not been fully cleaned (see pictures) All of these were actually minor issues vs. other stuff I experienced, I didn't make much of it as I was getting an upgrade. The problems came a few days later when it started raining, and suddenly I was getting sore throats in the room with the temp marking almost 25c and the air con off. I had to take mucolytics and anti-flu tablets cause I was getting a bad cold there. I was wondering if the air conduct were releasing bad spores into the air because it was so tatty (pictures attached)
So with no heating, I got cold there with 27c outside, I find this very very strange.
But the much bigger problem was a few days later when I was hearing massive thumps, bangs and wall stomping from the room right above me, they had placed a family with 4 kids on top of me and it went on at all times in the evening. It got so bad that I requested a change of room, and surprise, they gave me a really REALLY bad downgrade to the 17th floor in a much smaller room, on a really grotty floor that looked like a 2 star highway motel. I thought maybe they were penalising me. The staff at reception told me the next day the people checked out, but the same noises continued another 2 days, so they lied to me or they placed another family with noisy children. The floor on top is super thin. You can hear anyone walking as if they re stomping on it.It will drive you crazy. I also heard people next door hammering something at 1 am in the morning for two nights straight. This hotel has big structural problems. I don't pay $520 to get tortured, it felt like it at some point.
On a separate note, the breakfast service was more like a brunch, very varied and many choices (except for meat and fish that was very underwhelming) They had a temp control management problem, there were mornings when I touched the trays and they were at room temp. Also the plates for the hot section are not heated, so that with the powerful air con overhead translated into your hot food going lukewarm almost immediately, which makes it taste disgusting.
It was only the last 2 or 3 days when I started placing my plates on the griddle for a few mins with the staff's permission, when I could finally start eating hot food. Due to this, I was getting ”stomach runs” every single day after breakfast, except for two days. This is a breach of H&S
So there are several issues that affected my health here.
The restaurant and cafe in the evening had some good meals. The Mexican had some Western tucker that I enjoyed, my last meal (Mexican enchiladas) was underwhelming, felt like cantine food that was microwaved and badly, because I had to send it back for being lukewarm.
Overall I cannot recommend this hotel due to numerous health problems I suffered. I also discovered that if it weren't for the upgrade, I would have been given a horrible room like the one I saw quite possibly.(the room I received cost almost $1000 for two weeks, still very overpriced) This wasn't cheap, and I feel it was so expensive for what it was. Definitely not a 4 star, a 3 star is more befitting.
The staff was mostly corteous, And premises are up to standard only in places. The gym was very nice. The pool area nice with some views, if only a little tiny..
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Price per night from:TWD 938
Posted on May 22, 2026
Guest UserGood location, can walk to Plaza Indonesia and Grand Indonesia (but first day I walked a big detour to enter Grand Indonesia). Room is ok and clean, though not sure why there's a big pillar inside the room and I knocked it a few times. Bathroom is quite dark even with the lights. In the shower area, no rack to put your own toiletries. No tray to put the soup, I used the cup tray from outside. Hair dryer has no extra protective cover, I was scared that my hair would get stuck in so I had to hold the dryer some distance away from my hair. Breakfast is so so, the porridge is too sticky, I added water myself. I had to call two times to ask about my laundry.
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Price per night from:TWD 2,005
Posted on Feb 2, 2026
Duoqijunfute
The room was generally clean and affordable! There's a big mall nearby, right by the main road. The only downside was that the bathroom water was salty, but overall, it was a decent stay.
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Price per night from:TWD 187