"## Review
**Hygiene:** The cleaning staff's hygiene awareness is seriously lacking. On the third day, when they came to clean, I was in the room. The first thing the attendant did after entering was to put the new bedsheets and duvet cover directly on my suitcase. My suitcase had just traveled across three continents and endured countless transfers; placing them anywhere else would have been better.
**Service:** Most staff spoke English, but the cleaning staff didn't speak a word. The restaurant on the first floor served good food and always had a live pianist, creating a lovely ambiance. However, the main course on the first night was incredibly slow to arrive – it probably took 1 hour and 20 minutes from ordering until it was served. By then, I was already full from the pasta. Some of the waitstaff were quite arrogant. The young man who greeted me on the first night asked if I had a reservation. When I said no, he declared, 'you have to reserve.' Yet, he still gave me a table. On the last day, I walked in at lunch without a reservation again, and no one cared at all; other guests also hadn't reserved. It felt like I was 'schooled' for no reason on the first night. He also flat-out refused my request to sit indoors, saying, 'Why sit inside when everyone else is outside?' However, on my last day, when he wasn't there, another young waiter actually asked if I preferred sitting outdoors or indoors, and I chose indoors. On the last day at lunch, the restaurant wouldn't allow suitcases inside, demanding they be checked in with a blunt attitude. The old man in charge of luggage storage was even worse, acting incredibly arrogant several times when I went to get water or retrieve my bag. Furthermore, the last day is typically check-out day, so staff shouldn't even be entering the room to clean. Even if communication within the team is poor, they should at least knock before entering, right? Luckily, I had the security chain on, or else they would have just walked right in. My room wasn't cleaned on the second day, even though my 'do not disturb' sign was only up until 3 PM. The fact that the staff made no checks whatsoever between 3 PM and the end of their shift indicates extremely unprofessional management.
**Amenities & Policies:** The room was large and had a balcony, which was great. The amenities were a bit subpar. The toilet seat had no soft-close mechanism whatsoever, creating a huge bang when it came down, a stark contrast to the Hotel Cerretani Firenze - MGallery Collection, where I stayed immediately afterward, which had silent toilet seats. Also, water at the Crowne Plaza costs money; you get two free bottles daily, and then it's 3 Euros per bottle. Considering the hotel's good value for money overall, this is acceptable.
**Location:** It's located in the southwest suburbs. If you drive directly to the city center, it takes less than 20 minutes, but getting a taxi requires matching and waiting, and public transport involves transfers to the subway, with bus schedules often unreliable. This makes getting around quite a hassle. The hotel offers a shuttle bus, but it's paid (5-8 Euros) and runs infrequently to limited destinations. I only took it once to the Colosseum, and even then, the drop-off point was still a long walk from the attraction.
**Sleep Quality:** Generally quiet, with not much noise during the day or night. I heard a bit of talking the night before I left, but it was nothing bothersome.
**Biggest Advantage:** Value for money. For less than 2000 RMB a night, including breakfast, for a room of this size and with the IHG brand, it felt like a fair deal."