Hotels near Hivernage, Marrakech

A wonderful experience, very accommodating. Very helpful and polite. A great location, breakfast was very good. Housemaid was excellent x Overall a lovely experience and stay. The pools were great, lovely selection of food and drinks.

The hotel's location is pretty good, and it mainly focuses on hot springs. I saw a lot of foreigners wearing bathrobes, heading to the sauna on the basement level. Breakfast was just okay, with not many options. What was interesting was that two little birds and a cat flew into the breakfast room, adding some fun to the restaurant. The hotel staff were quite efficient, but communication was a bit troublesome. I have to commend the underground parking garage; it was clean and staffed.

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

Sorry for the long review, but I wanted to be as informative as possible and share the information I would have liked to know before booking. This was my 5th trip to Marrakesh and my first stay at Savoy Le Grand. I was quite nervous booking after reading some negative reviews, but overall I had a very pleasant experience. From the moment we stepped out of the taxi, we were warmly welcomed by Salah (concierge) and the Moroccan tea man in reception. From check-in to check-out (4 days later), all staff were friendly, welcoming, and helpful. Everyone we encountered spoke Arabic, French, and English, which made communication very easy. The foyer is beautiful, and the grounds are extremely well cared for—even more beautiful than expected. That said, there is ongoing construction and upgrades, which are not mentioned on the website. This is currently their quiet season, and the main construction is above the reception building, which is being extended upwards. Noise started daily around 9:15am, drilling around 9:38am, and finished around 6:30pm. Estimated completion is 1 May 2026. If you request a room near the second smaller pool, the noise is much less noticeable. The noise is louder and echoes more around the main pool due to the square layout. The hotel has four pools: two outdoor and two indoor. One indoor pool is heated and includes jacuzzi jets. There is also an additional indoor jacuzzi at the spa, charged at MAD 250 per person for one hour. There are three à la carte restaurants on site: Moroccan, International, and Italian. Directly outside the hotel are a supermarket, Paul, Chilli’s, and Papa John’s. Please note that outside food is not allowed inside the hotel. There is an ATM in reception and direct access to Menara Mall, which closes at 10pm. Special thanks to Nabil at reception, who did an excellent job checking us in. He listened carefully to my needs and arranged early check-in to a ground-floor room close to the restaurants, spa, and gym, with a garden and pool view. Soundproofing from the pool area was good, although hallway noise does travel. The grounds are beautiful, but the ground-floor rooms occasionally had a sewage smell, which I’ve also experienced at other Moroccan hotels. We did experience a few issues with our first room (heating not working, leaking fridge, slow-draining sink). Without us needing to complain, Soukayna from guest relations came first thing the next morning and immediately arranged for us to move to a beautiful suite. This level of customer service, care, and attentiveness is exactly what you expect from a 5-star hotel. In the evening there’s live entertainment music in the bar and outside a light & water fountain display. The suite was stunning—very spacious, with a separate living area, two balconies, lots of storage, mini fridge, large sofa, king-size bed, two TVs, kettle, coffee machine, safe, bathrobes and slippers. The bathroom had two sinks (standard rooms have one), plenty of toiletries (no washcloths), a large shower with both handheld and waterfall options, and excellent water pressure. There wasn’t much space to hang items, and there is a bidet hose beside the toilet. Thank you to the head cleaning lady for the final touches and maintaining a high standard of cleanliness. I’d like to thank all the staff for providing us with a wonderful stay. I love the Moroccan people—they are humble, kind, and always willing to help. Despite the construction, I achieved my goal of relaxation and a short break. This is now my new favourite hotel in Marrakesh, and I will definitely return and recommend it to friends and family

The hotel is right next to the train station. The cleanliness was just okay, but the area felt safe. There's a McDonald's nearby, and the room had a bathtub. When checking in, make sure to ask about the city tax (this is a common issue in Marrakech hotels).

I decided to book another three nights at this hotel, and it was absolutely worth it. The rooms are very clean, comfortable, and well-maintained, which made my stay very relaxing. The staff are also friendly and helpful whenever I need assistance. One of the highlights for me was the breakfast — the food was delicious, fresh, and there were many great options to choose from. Overall, I had a wonderful experience and I would gladly stay here again.

Personnel Accueiling, Laughing, Serviceable and listening to the client. The hotel is clean, whether it is the hall of the reception, the restaurant, the room. Thank you all and continue like that. Just to see the staff of the morning breakfast that gets you off, just ask the client at the table if they can get off because come to take the chair directly, it's not terrific. Thanks to the ladies who prepare the msms, fresh eggs! 👏 The spa rever with the ladies, they take time and above all leave time to the client to appreciate this relaxing moment because we are showing that we need to do quickly and that change quickly so instead of a complete relaxing moment is a speed moment. There is no room for relaxing and recovering with tea and small cakes for example. The manucure room, or brushing for example, is like a board or a cajibi. We appreciate 10% for the spa offered. The hotel's restaurant is a beautiful indoor atmosphere, we eat well. The only point of bemol is that customers can smoke inside. We who don't smoke, eat and go back from the restaurant feeling cigarette, it's unpleasant. We recommend the hotel that is very well located, the staff of the reception, the indoor guards and for top parking even ladies of laughterful, police houses. We will come back without hesitation.

The hotel’s location is excellent as it is walking distance to most of the tourist attractions in Marrakech. Has a huge swimming pool where you can enjoy and relax. However, service is very very poor. On the night that I arrived I requested a slippers by calling the reception, as there were no slippers in the room, but none came. Again the next day I requested again at the front desk and the staff promised to send it to my room, but nothing came. Once again on the 3rd day, I requested the same, as usual nothing came. Three different personnel at the front desk promised to send the slippers to my room but never keep their promise. So much bad service. Another issue with the hotel is the aircon system, it was not functioning during my stay. Only fan is working and it was hot inside the room. And I complained at the front desk and the staff said that the airconditiong were disabled as it still winter or spring season. I tried to open the window and door to the balcony to let cold air inside but unfortunately the road noise was terrible, so I have to close it. Had a really bad experience with Novotel Marrakech.

We stayed for one day. The breakfast was modest, but you probably won't go hungry. A huge downside was that the sheets weren't changed. I pointed out the dirt and hair on the bedsheet, and the staff member just said, 'So what?' She then brought another dirty sheet. It took three attempts to get a clean one, which was horrible. The toilet and sink were dirty, and people clearly smoke in the room, so there was a strong odor. There was a safe in the room, but no hair conditioner, cotton buds, or tissues. Maybe we've been spoiled by other 4-star hotels, but there was absolutely nothing here... They also put us next to a room undergoing major renovations, so there was a loud banging noise starting at 8 AM. Luckily, we had an extra three hours and were already heading out. I definitely wouldn't come back here. On the plus side, it's about a 15-minute walk to the train station.

Staff was very friendly and welcoming. Catered to our needs well. Room service was fast and maid service was whenever we asked. Concierge was very friendly and helped with alot of questions. Thank you soo much team for the unforgettable experience!