Hotels near Tanneries, Marrakech

Fantastic place to spend your holiday, nice and clean suite, very good service, everything is nearby, shops,restaurants, cash machine, pharmacie...., really loved the place, specially the swimming pool. Would definitely go back there again 110%.

There was not body wash in the bathroom for the first night we stayed, so we could only use hand soap for bathing after our workout at midnight. We informed the front desk staff the next morning about this and he promised to follow up. However, the body wash bottle was still empty when we returned hotel in afternoon. We again asked the cleansing lady to follow up and she said ‘OK’ to us, unfortunately the result was the same when we returned the room after dinner. I believe good services to the guests by a world class hotel is significant, so recurrence of such kind of matter should be avoided. Thanks.

The hotel's location is pretty good, and it mainly focuses on hot springs. I saw a lot of foreigners wearing bathrobes, heading to the sauna on the basement level. Breakfast was just okay, with not many options. What was interesting was that two little birds and a cat flew into the breakfast room, adding some fun to the restaurant. The hotel staff were quite efficient, but communication was a bit troublesome. I have to commend the underground parking garage; it was clean and staffed.

The hotel’s staff are friendly and welcoming. The location is perfect for taking a train since it’s 5 minute’s walk from the train station. The breakfast is the best that we have had among the hotels we stayed in Morocco. We’re happy to recommend the hotel to anyone who wants to visit Marrakech and takes trains.

I booked this hotel especially as a keen fitness enthusiast, I liked the photos of the gym on the trip.com site and wanted to keep up with my running and weight training. On arrival I was told there hadn’t been a gym there for a long time (years). This wasn’t a good start. The receptionists change often at the hotel and they make a big difference when we needed help. A few of the receptionists spoke excellent English and were so helpful. For example, a tour bus didn’t arrive one morning and the receptionist phoned the tour operator and was really helpful. I wish they had all spoken good English as it was quite stressful at times to understand them and versa versa. The rooms are in need of some TLC and an upgrade. Considering the entrance of the hotel looks so nice, the rooms are quite dismal. However, there was hot water for showers and the rooms were mostly cleaned each day. The breakfast was great with lots of choice and western options as well as Moroccan offerings. The chefs make omelette to request and another lady made delicious flat bread fresh in the morning. The photo is a view from our room. The staff at the hotel were friendly and welcoming which we found is typical of Moroccan people, genuinely nice people overall.

The hotel’s location is excellent as it is walking distance to most of the tourist attractions in Marrakech. Has a huge swimming pool where you can enjoy and relax. However, service is very very poor. On the night that I arrived I requested a slippers by calling the reception, as there were no slippers in the room, but none came. Again the next day I requested again at the front desk and the staff promised to send it to my room, but nothing came. Once again on the 3rd day, I requested the same, as usual nothing came. Three different personnel at the front desk promised to send the slippers to my room but never keep their promise. So much bad service. Another issue with the hotel is the aircon system, it was not functioning during my stay. Only fan is working and it was hot inside the room. And I complained at the front desk and the staff said that the airconditiong were disabled as it still winter or spring season. I tried to open the window and door to the balcony to let cold air inside but unfortunately the road noise was terrible, so I have to close it. Had a really bad experience with Novotel Marrakech.

The hotel staff was very friendly and helpful! They tried to solve any problems they had, thank you. The apartment was spacious and clean, odor-free, and the bed was comfortable. The location was quite convenient: a 20-minute walk to the train station and the medina, 10 minutes to the Majorelle Garden, and there's a grocery store next door. Nearby is a cemetery, a prison, and a construction site 😂 That's where the positives end. There were plenty of negatives. At first, we were greeted by a broken lock on the door, and we couldn't open it. On the second day, we were offered a room change; it turned out to be basically the same, but without a window in the bedroom, so we stayed in the first room and learned to open the door ourselves. The apartment had poor lighting in the living room and bedroom, making it dark. There were just a single bulb hanging from a cord with a cold light, and there were no bedside lamps like in the photo, making it very uncomfortable. The bathroom is spacious, but the sink (or maybe the faucet) was leaking, creating a puddle under the sink. The shower is missing a curtain, and there's a gap between the floor and the partition—as a result, there's a lot of water on the floor after showering. Toilet paper, soap, and shower gel are available, but there are no trash bags anywhere. There's a rag in the kitchen and dishwashing detergent missing. On the second day, the internet stopped working for a day. It then worked again, but it was extremely unstable on the third floor. This is important for tourists! Overall, the entire apartment feels old, tired, and in need of a proper renovation, not the ”good enough” look it has now. On my last night, at four in the morning, I was awakened by noise: my bedroom window overlooked the terrace of the neighboring room. The door was open, and I could see many men with naked women. I knocked on their door, and they fell silent, but they didn't open the door. But soon, the noise resumed. I contacted the administrator via WhatsApp, but received no response or even an apology after reading my message. However, immediately afterward, the neighbors closed the balcony, and half an hour later the women left. It became quiet. Draw your own conclusions. I understand this isn't an expensive hotel, and I didn't expect five-star service. But there are basic requirements that should be met. Therefore, I don't recommend this hotel, especially for longer than a night.

We stayed at the hotel for 2 nights. The hotel as a whole, including the rooms, is quite run down. The photos during booking are a bit different from reality… The beds are comfortable, and while the room is a bit small, it's bearable. The bathroom is large, BUT the plumbing is poor, and the water pressure is very low at any time of day. The breakfast is a buffet, and it's not bad.

We stayed for one day. The breakfast was modest, but you probably won't go hungry. A huge downside was that the sheets weren't changed. I pointed out the dirt and hair on the bedsheet, and the staff member just said, 'So what?' She then brought another dirty sheet. It took three attempts to get a clean one, which was horrible. The toilet and sink were dirty, and people clearly smoke in the room, so there was a strong odor. There was a safe in the room, but no hair conditioner, cotton buds, or tissues. Maybe we've been spoiled by other 4-star hotels, but there was absolutely nothing here... They also put us next to a room undergoing major renovations, so there was a loud banging noise starting at 8 AM. Luckily, we had an extra three hours and were already heading out. I definitely wouldn't come back here. On the plus side, it's about a 15-minute walk to the train station.