"We enjoyed our stay very much, the room was comfortable and well sized. We booked a room with a jacuzzi but due to our busy days out we didnt get a chance to try. We had no trouble finding parking. The front desk personel were friendly and helpful. Will stay here again when we visit Riyadh again God willing."
"I've been using Trip.com for years, and this is the first time I've ever left such a negative review. I checked in late at night, only to find the door lock was ridiculously broken, almost falling off. When I went downstairs and immediately asked for a room change, the front desk acted as if they hadn't heard me, saying they'd send someone to fix it right away and told me to go back upstairs. Even though they managed to drill the nail back in, it felt like it would fall off again with just a push from the outside. I contacted Trip.com, and I overheard the front desk telling their customer service on the phone, 'It's OK. OK, just the safety lock.' Later, they told me it was fixed and to go back up. Throughout the entire negotiation process that evening, there wasn't a single apology. Is this what the Mercure brand has come to now?
With the help of Trip.com customer service (Yanzi), I finally got a room change, utterly exhausted. I don't understand why they wouldn't switch rooms when there were clearly other rooms of the same type available. After a ten-hour flight, and no rest – who could give a good review? By the way, Yanzi was truly efficient and excellent at communication, a stark contrast to the speechless hotel staff.
P.S. The location is excellent. Subway and supermarket are all conveniently available. Breakfast is around 100+ riyals; it's filling and even has congee, but it's not worth purchasing separately."
"The hotel is a bit far from the airport and station, but that’s really the only downside.
The staff, especially at the front desk, are super nice and helpful. The room was also clean and comfortable."
"Convenient Location, Comfortable Stay with a Few Lighting Quirks
I stayed at EWAA Express Khurais in Riyadh and overall had a pleasant experience. The location is convenient—about a 15-minute walk to a shopping area with plenty of food options like Starbucks, KFC, Wendy’s, Al Baik, and a Panda hypermarket.
The hotel is simple but functional. Rooms are clean and spacious, with a large, comfortable bed. Initially, I was assigned a room on the 4th floor, which felt quite dark due to having no outside view. The staff were kind enough to switch me to a room on the 2nd floor, which had a full-height window facing the highway. The difference: the 4th floor room was quieter but darker, while the 2nd floor room was brighter with a view, though some traffic noise was noticeable. I chose the 2nd floor in the end as I prefer natural light.
One unique point is the corridor lighting. The hotel doesn’t use ceiling lights in the hallways, relying instead on small wall-mounted lights. This makes the corridors feel quite dim. It seems to be a design choice across the EWAA hotel group, not just this location. If you're sensitive to low lighting or feel uneasy in darker spaces, this might be something to consider.
Breakfast was decent—not a feast, but enough to fill up. No egg station, but the basics are covered. Also worth noting: the hotel offers bicycles for guests to borrow, which is a nice touch, although I didn’t try it myself.
Overall, a good value stay if you’re looking for a clean, well-located hotel with friendly staff and don’t mind a few quirks in lighting and noise."
"The location is great and the underground parking is spacious, which is a plus. The hotel is new, so it's very clean. The room was also large and clean, but almost unnecessarily spacious.
The downsides were that check-in was incredibly slow. On top of that, they assigned me a room that hadn't been cleaned, so I had to go back down to the front desk to switch rooms. Also, the breakfast was really disappointing and didn't live up to Best Western standards. If only the breakfast could be improved, I'd want to stay here every time I travel for business."
"Hotel Aloft Riyadh gwarantuje udany pobyt w Rijadzie - kilka minut spaceru od stacji metra, niedaleko również dostępne bary szybkiej obsługi. Pokoje są duże, czyste i przestronne, do dyspozycji są wygodne łóżka oraz sieć WiFi. Pobyt przedłużyłem o jedną noc i nie było problemu z pozostaniem w tym samym pokoju, mimo oddzielnych, korzystniejszych rezerwacji. Rekomenduję i chętnie wrócę!"
"Everything that you want from a hotel - clean rooms (spacious and quite - cannot hear neighbours or the highway infront of the house), good service (after two days the staff made me omelette without me even asking for it) and perfect location (central and 2-3mins walking distance from Al Mourabba metro and Lulu hypermarket). If - like me - you can’t go a day without exercise, the gym offers the basic equipment, too. Recommend you book with breakfast - it’s buffet and has sufficient choice."
"This property is located near many of Riyadh’s important landmarks and sights, which makes it easy to get around. The staff embodies the Saudi Arabian Culture’s friendliness and warm-heartedness. So much so that when I checked out, I asked the front desk man if I could take a “Koran” (having always wanted to read it) provided in the room, and he warmly presented it to me as a parting gift. Yes, I wholeheartedly recommend staying here."
"The environment is beautiful and comfortable, definitely worth staying. The service attitude is great, and the facilities are complete. It's clean and tidy, and the breakfast is delicious. I'd definitely stay here again, a great choice for business trips."
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Amazing
GGuest UserArrived at the hotel late, i found my room ready!
The room is clean, the staff are friendly and I loved the room design. Good choice for families.
GGuest UserAll facilities are very good, the sanitary environment is very comfortable, the view is very good, and the night view is beautiful. There is a luxurious and colorful shopping mall next to it. The whole hotel is also very luxurious, modern and elegant with gold glittering. The gym is great, and the view is very wide when you get up in the morning to exercise. The swimming pool is also beautiful.
MMOHAMMED ALI IBRAHIMGood and quiet hotel, has good and various breakfast and good internet.
The only point that the hotel must fix the parking barrier, it doesn’t work by the card, therefore, you have to wait few minutes till the noticed you through the CCTV camera.
AAnonymous UserThe place is neat and clean, and the staff are very helpful. Everything was perfect, and it definitely won't be my last visit or interaction with them. I highly recommend it to everyone.
별별따러갈사람들Friendly staff. The accommodation was great. The bathroom was clean, and the lockers were big and had keys. Towels were provided. There was shampoo, body wash, and toilet paper. The kitchen was available for use, and there was a spacious living room to relax in, plus a yard for exercise. Nearby, there's a big supermarket and Al Baik, as well as restaurants and cafes. Highly recommended!
HHassan Mansour 1305The perfect stay.
For that price and that location it’s already worth it.
The hotel has everything, services are good, breakfast has a full variety of dishes and the room I got was perfectly clean and with no issues.
I would 100% consider to book Haven Plaza for my next trip to Riyadh.
GGuest UserThe facilities is located in the middle of a building site so extremely noisy so very difficult to sleep as the work to late at night and start around 4.30am.
PPranav Patil PTowlan Suits 1 Hotel, Riyadh
Location & Transportation:
The hotel is located approximately 36km from RUH Terminal 5, with no public transport options available. You must take a taxi, costing between 85-100 SAR.
Be careful when booking—Towlan Group has around 12 hotels in Riyadh, and selecting the wrong one on apps like Careem, Uber, or InDrive can lead to extra costs. Many listings are in Arabic, which caused confusion for us.
This is outside of city, to visit main city it takes 40-60 SAR cost each way for cab.
Parking: Outside parking is available for guests.
Room: Rooms are very big, spacious, and well-equipped, featuring a separate hall, kitchen, and bedroom. However, no tea or coffee is provided—you’ll need to bring your own if needed.
The hotel has 3 floors, with roughly 20 large rooms on each floor. Wi-Fi is available, but there is no breakfast or food service on-site.
A key point to note: traveling from the hotel into central Riyadh costs an additional 40-60 SAR each way on ride-hailing apps. This significantly adds to your trip's cost and inconvenience.
If you need a spacious suite-style room and don’t mind the remote location or lack of dining options, the hotel offers reasonable value.
A decent choice for travelers seeking spacious accommodations with kitchen facilities, but not ideal for those reliant on public transport or expecting on-site dining. Double-check the address carefully before booking to avoid taxi.