Hotels near Bronzeville, Chicago

I have stayed at this hotel many times due to its location. The initial good impression was completely lost due to the attitude and behavior of front desk staff GiGi and Nikka in treating guests during my stay this time. I arrived at the hotel at two o'clock and was told that check-in would be at three o'clock. During this period, people kept checking in early. The two front desk staff were laughing loudly and even used words like ”shut up”. After waiting until about three o'clock, I was given a room on the second floor with a window facing the fitness center across the road. Unable to bear it, I contacted a Ctrip specialist to ask for a room change. I finally checked in at 4:30 pm. Thank you Ctrip specialist for your support! As the front desk staff and the face of the hotel, they have neither professional qualities nor respect for the guests. They are very disappointed!

They was very helpful when calling the desk or even in person at the desk. Valet parking was super fast. The staff was so nice and breakfast buffet was amazing and last till 10:30am for the late sleepers

The facilities were good. The check in staff was excellant and very accommodating. Upon my return I discovered a 40.00 charge on my card. When I called to get a explanation of this I was placed on a lengthy hold then asked for my confirmation number which I had to look up as it was not readily available. When I returned to the call it was disconnected. Had to call back hold again then asked for last name not confirmation number. So a bit confused about that. Then told that the charge was 40.00 for parking, surprise surprise. I don't mind the fee, the surprise I do mind as well as the condescending, surly attitude from the person I spoke with. Think I'll choose some where else on my next trip to chicago.

Good reviews, good reviews, good recommendations, stay! Good reviews, good reviews, good recommendations, stay! Good reviews, good reviews, good recommendations, stay! Good reviews, good reviews, good recommendations, stay! Good reviews, good reviews, good recommendations, stay!

Not bad at all, service soso, the location is not bad, nice near Chinatown, and Star Bucks Coffee next door. We checked out too late, our own mistake, but no mercy, they were not fully booked, yet they charged the full rate. The employee tried his best but the female owner was stiff. For the rest a nice stay.

The free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating. There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm. There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.

Nice room which was cleaned. Very quiet and comfortable.  Overall, I would book again.

This hotel provides a great value! The room is very spacious and clean! Breakfast is also included and although it was quite basic, but it serves me well. The surrounding area is pretty quiet so guests can have a good rest in the night! I highly recommend this place!

It's not worth the price of 4000RMB per night. I chose this room because it is close to the venue. Requested a room away from the elevator when booking, but was given a room right next to the elevator. Is that intentional? The bed was too soft and collapsed, making sleeping very uncomfortable. No one answered the phone at the front desk even at 3 or 4 in the afternoon. I called five or six times before someone answered. I asked for a toothbrush and slippers, and they agreed. But they were not delivered until I called again the next day. The buffet breakfast had very few varieties and was not changed at all in four days. Poor service, very bad hotel experience!

At the lakeside, but you have to go through the overpass on the south side, you can see the night view of the city at night, but the return journey must return to the original road. We want to go around the loop and the result of the navigation is going through the very dark park, which looks inside. Very unsafe. There are some high-rise apartments around, it doesn't feel like a black area, but it's a trouble to go black in the middle of the night.