Colectia Ondarreta Reviews

Went SS for 3nights, stay at UMA suites. It’s ok! Easy to access everywhere. Away from the old town but can walk along the beach to the old town. Bus stops nearby , also convenient too. Nice cafes around the area too. Room is clean and tidy, spacious. Common area has coffee machine too. The only thing we don’t like it’s the room they assigned us was a disabled designed bathroom. The water flood everywhere everytime we go shower.

they were super helpful when we needed to add another person last min, thank you! enjoyed our stay there

Very comfortable and clean environment, large room, large bathroom and super clean, 5 minutes walk from Shell Beach, super cost-effective, it is my best experience, I will definitely come to this hotel next time and recommend it to family and friends

Excellent service and superb treatment. The room was perfect for a few days. Although it was difficult to find parking because it was a blue zone.

Good place and very well located from the beach, 20 minutes from the old part

Todo espectacular

Genial. Nuevo y limpio. Habitación espaciosa y funcional. Tiene secador y jabones. Tiene café y té disponible tanto en la habitación como en el hall. Buena comunicación y fácil acceso. Al lado de la playa de Ondarreta.

We were very disappointed with our stay. Shortly after checking in, we found a cockroach in our room. This was extremely distressing and raised serious concerns about cleanliness and hygiene. To their credit, the staff responded promptly and moved us to a different room. However, when we requested fair compensation for the inconvenience, the hotel only offered a 20% discount. We explained that the experience warranted a larger gesture—at least 50%—given the unacceptable condition of the room and the disruption to our stay, but they refused. The new room was fine, but the incident left a negative impression. We expected better standards and accountability from a property of this level. Unfortunately, we won’t be returning.

An absolute gem of a place!!!! .....amazing location, staff, extremely helpful and very friendly, it totally made our trip, just fantastic. The location is perfect to access the area s of the city, parking was a 10minute walk way, but we were able to drop off and collect out baggs outside the hotel with no problems. the parking is very safe and secure, you need to see the consigre to get the lower rate too. The hotel was spotless! we have been travelling all over Spain for the last month and this was, by far, the cleanest. The bed so comfortable, decent fridge, kettle, tea and coffee in the room , the towels were huge! the best I think Ive ever had, all over the world... We cannot fault the staff of hotel in anyway, shape or form, I highly recommend and we will not hesitate to return . there was a little traffic noise but that would not put me off returning again. These guys work so hard to make the stay perfect and it was! Thanks guys , we will be back!

Superb location beside Ondarreta beach. It is a Beautiful location. Ondarreta is a wonderful village with great coffee houses. The hotel has excellent staff and, guest facilities. Its quiet and rooms are large. Intend returning. Everything a visitor needs is close by.

We were so happy with our four nights stay at the hotel. Liked the location and the neighborhood, the rooms were clean with comfortable beds, linen, towels and products. Great with the water and coffee in the lobby and the possibility to loan bicycles. The staff were nice and welcoming… we were most in contact with Xavier who was so attentive, helpful and communicative in every possible way. Thanks for a lovely stay and we hope to return in the future.

Great location, very nice beach just 5 min walk away. Loved the area - lots of great food nearby. It's also more local, so you get to escape the tourist crowd in Old Town (but still have quick access to more touristy areas if you want to experience it!). But it was the staff that really made this stay 5 stars. They went out of their way to assist throughout the stay, and especially when my return flight was cancelled - going as far as helping me find alternative flight options. Thank you again!

A very positive experience: within an easy walk of the Miramar palace and beach, spacious room, very tidy large bathroom, all very clean. The hotel lobby has a coffee machine and water dispenser (including carbonated). There are a few nice places to get beers and pintxos just round the corner, and you can also reach the funicular to Monte Igueldo and the Comb of the Wind sculpture by following a pleasant seaside promenade. Walking in the other direction, you can easily get to the city centre (30 minutes if you enjoy a walk). Otherwise, there are very frequent busses. Great place to stay on holiday or for a business trip, especially if attending one of the many conferences at Palacio Miramar.

Clean and modern accommodation. Close to the city center (10 min walk), or close to the bus stop, just down the street (2 min walk). Hotel on a quiet street. Very good stay.