Intercontinental Hotel & Resorts Stays in Shanghai

We chose InterContinental because our child wanted to attend a comic convention. We arrived around midnight on Thursday. We had booked a standard twin room for the first night and an open-plan suite for the second. The young lady who checked us in was polite, but her little 'schemes' were off-putting. She suggested we keep the standard twin room for the second night and retain the executive benefits of the suite, telling me that the open-plan suite only had a king bed. My husband asked her if she knew the price difference between the two room types, and she claimed not to. I immediately declined, telling her that a king bed was fine, and thanked her for her 'consideration.' The spaciousness of the open-plan suite compared to the standard twin room was enough for our family of three, and we could find other ways to sleep. How could she know that the open-plan suite came with executive benefits but not know the price difference between the two room types, especially during a convention? In the past, we've only ever been offered upgrades; this is the first time I've encountered someone suggesting a downgrade. All the other front desk staff who handled our room change and check-out later were very good, and the housekeeping lady on our floor was also great. The hotel breakfast was very good.

The balcony view was amazing; no need to jostle for space at a crowded viewing platform. I just sat comfortably and watched the entire cliffside light show. It was wonderful to escape everyday worries and unwind for a night in this unique 'underground' hotel, 88 meters below ground level. The architectural marvel itself was incredibly impressive, and the overall experience exceeded my expectations – definitely worth a special trip for an overnight stay. A special thanks to Bruce for his attentive service. He was kind, patient, and responded quickly to our requests, handling everything thoughtfully and appropriately. His excellent service truly enhanced our trip to the Deep Pit Hotel, and he deserves high praise!

My family came to Shanghai for a trip, and we looked at many hotels. Hotel prices in Shanghai have gone up quite a bit during the summer vacation, but this hotel's price-performance ratio is still quite good. InterContinental quality is always guaranteed. It's located right by the Huangpu River; just go downstairs, turn right, and cross the street, and you're on the riverside promenade. It's about a ten-minute drive to the 'Three Piece Suit' (Lujiazui skyscrapers), the Science and Technology Museum, and the East Pavilion of the Shanghai Museum, which is very convenient. We were upgraded to a river view room on the 30th floor. As soon as we entered, we saw the cleaning staff cleaning the glass curtain wall from the outside – they work so hard in the scorching summer heat. The breakfast was good, with a variety of Chinese and Western dishes, and the gym facilities were comprehensive. Overall, it was great, and we'll definitely come again.

This InterContinental hotel, steeped in history and nestled within a 55,000 square meter French garden, offered a truly memorable stay. The biggest highlight wasn't the room, but rather Steven He from the Club InterContinental front desk. He was a man of few words, with a reserved demeanor, yet his service was impeccable: ✅ He thoughtfully introduced the hotel's century-old history (the former Morris Gardens from 1917). ✅ He recommended fun places to visit in Shanghai, giving me inspiration for my next trip. This kind of ”understated yet incredibly useful” service is exactly what a heritage luxury hotel should provide. 🍸 Executive Lounge: As mentioned in a previous review, there's still room for quality improvement. 🌳 55,000㎡ Garden: With ancient trees, red-brick villas, and French lawns, it's a unique urban oasis in the city center. 🚗 Buggy service was readily available for transfers between the main building and the Club InterContinental building. 💡 If you want to experience authentic old Shanghai, stay here; if you want to experience genuine InterContinental service, look for Steven He.

Top-notch! I'd been here before with my parents, and this time I brought my girlfriend – the experience was excellent! The room has a classic feel, and some of the furniture shows its age, but it's incredibly tidy! The bathroom is very spacious and clean! There's just something so comfortable about a genuine five-star hotel. The service was superb; they even gave us a late check-out and extra free parking time!

The hotel's location is excellent, close to Shanghai Railway Station in the city center, making it very convenient for getting around. This InterContinental is the one I've stayed at most often in Shanghai, but this time was also the least comfortable experience. The XX21 room assigned to me this time was a type I'd never stayed in before. It was very spacious, neat, and clean, and the bed was comfortable. The only hardware issue was that the round decorative painting behind the desk made a deafening noise in the middle of the night (see video). This didn't happen on the first night, but on the second night, it lasted for about half an hour starting past midnight. I initially thought it was the air conditioning, but even after turning it off, the noise continued. The baffling part was that it only occurred in the dead of night, never during the day… Furthermore, I had terrible neighbors during this stay. On the first afternoon after checking in, I heard thumping noises outside my door, appearing at intervals. Looking through the peephole, I saw that it was the child next door, and the noise was made when the door wasn't fully closed but slammed against something. After some investigation, I figured out it was likely the deadbolt's 'tongue' being extended and hitting the door frame when the door closed (as shown in the last picture). While this noise might be tolerable during the day, it started around midnight on both nights of my stay and continued for over an hour, consistently happening at that specific time. Guest behavior is something the hotel can't control; it's a matter of individual etiquette… I can only say I was unlucky this time, as I've always stayed on the executive floor at this hotel, but this time I wasn't assigned an executive floor room.

The hotel is conveniently located near the Planetarium, making it easy to visit, and they even offer astronomy-themed rooms. The overall service at the hotel is excellent. Watching the sunset and fireworks by the pool was stunning, but the sunset yoga was even more amazing! The Indian yoga instructor was very professional, and the staff even took photos and videos to capture the beautiful moments – definitely worth experiencing. The complimentary travel photography service was also a nice bonus.