Intercontinental Hotel & Resorts Stays in Shanghai

We chose InterContinental because our child wanted to attend a comic convention. We arrived around midnight on Thursday. We had booked a standard twin room for the first night and an open-plan suite for the second. The young lady who checked us in was polite, but her little 'schemes' were off-putting. She suggested we keep the standard twin room for the second night and retain the executive benefits of the suite, telling me that the open-plan suite only had a king bed. My husband asked her if she knew the price difference between the two room types, and she claimed not to. I immediately declined, telling her that a king bed was fine, and thanked her for her 'consideration.' The spaciousness of the open-plan suite compared to the standard twin room was enough for our family of three, and we could find other ways to sleep. How could she know that the open-plan suite came with executive benefits but not know the price difference between the two room types, especially during a convention? In the past, we've only ever been offered upgrades; this is the first time I've encountered someone suggesting a downgrade. All the other front desk staff who handled our room change and check-out later were very good, and the housekeeping lady on our floor was also great. The hotel breakfast was very good.

During the Dragon Boat Festival, I brought my family for a trip nearby. The Shimao Wonderland InterContinental, though I'd heard mixed reviews online, I decided to experience it for myself. After confirming our check-in time and our preference for a quiet room, Hanna from the front desk proactively added me on WeChat. She reminded me that because it was a holiday and there was an amusement park nearby, parking might be tight, advising me to inform her 30 minutes in advance so she could make arrangements. We checked in on Dragon Boat Festival noon, and I was surprised to see the lobby's seating area packed with people and a long queue at the front desk. However, thanks to Hanna's foresight, our room was already reserved, making the check-in process quick and efficient. Our room was arranged away from the elevator, and the soundproofing was remarkably good. We couldn't hear any plumbing from the adjacent rooms or the floors above/below, whether it was the shower or the toilet. This undisturbed experience is a rare find, whether in hotels built years ago or newly constructed ones, a truly effective soundproofing is hard to come by. There was a minor issue with the sink drainage during our stay, which was promptly resolved, showing their attentive service. However, I have to complain about the sink's design; it was a square basin, which easily splashed water, and water tended to accumulate near the faucet – not very practical. Our stay included a complimentary travel photoshoot with three free photos. The photographer was excellent at creating a lively atmosphere, and our family portrait turned out vibrant and natural, boosting our mood significantly! Online reviews for the Western restaurant were mediocre, but the Chinese restaurant, Cai Feng Lou, received many positive comments. I spontaneously decided to try it, worried about not getting a table, but Hanna immediately helped us book a table for that evening. The standout dish in the set meal was the diced wagyu beef – a true test of a chef's skill. Each piece was large, yet perfectly tender, flavorful, and didn't get stuck in your teeth. This mastery certainly justifies the numerous trophies and prestigious brand accolades at the entrance! At the restaurant entrance, there was also an introduction to the Shimao Quarry Hotel's background and construction history. Indeed, many aspects of its design were quite visionary, considering it took 12 years to build! The cliffside light show at 8:30 PM featured stunning opening audio effects, and the fountain design added a lot to the visual impact of the mythological story. The Chenshan Botanical Garden, included in our hotel package, was even more amazing. I felt like I could spend two days there, enjoying nature, the charm of the vast lawn, the beauty of the dawn redwood forest, and the tranquility of the camphor forest. Overall, it was a good experience, but the price was just too unfriendly. Even without it being a major holiday, it was so expensive. Given the current economic climate, a more affordable price would be needed to maintain sustained market demand.

The room was spacious and the bathtub was very comfortable. The buffet dinner offered a fantastic variety, with lots of seafood, including large oysters and Beef Wellington, much better than my last visit. The night view was also beautiful, with views of two bridges. The only downside is that the facilities are a bit dated, but overall it was great and I would definitely come back again!

The greenery at Ruijin Hotel is simply charming – old camphor trees, trumpet vines, hydrangeas, all set against those red-brick historic villas. Strolling through feels like exploring an exquisite private garden, with such an elegant and beautiful ambiance! The service was incredibly warm and attentive, I was very impressed. It was my birthday, and when the front desk clerk saw my ID, he immediately wished me 'Happy Birthday,' upgraded my room to a suite, and even sent a birthday cake. I'm so grateful! The breakfast was extensive and delicious. The indoor pool facilities are excellent, with a sauna and hot tubs, and everything was spotless. The cleaning staff were also very helpful. I had an unforgettable birthday, thank you!

Great hotel with amazing friendly staff, this was my fifth hotel I booked in Shanghai during our long 3 weeks stay and it was the best location. The management did everything possible to make our stay more comfortable and accommodate all of our needs.

Stayed for four nights and it was a very comfortable hotel. Transportation: It's very close to the train station, making travel around the area very convenient. It's also only a 15-minute ride to the Bund. The subway station is about two traffic lights away from the hotel (a 5-8 minute walk). One day, I took my child to Disneyland, and a taxi ride took 45 minutes. Facilities: You can tell it's been renovated and upgraded. The smart toilet was convenient, and the hairdryer was a Laifen. The swimming pool was bright and comfortable; my child wanted to swim there every day during our stay. Service: The service was warm and friendly. The room was cleaned thoroughly every day, which always put me in a good mood when I returned; the concierge proactively helped with luggage and was very responsive with car services. Suggestion: During peak breakfast hours, I recommend adding a seating service. Over the weekend, there was a corporate event, and the number of diners surged. It was hard to find a table, and the staff weren't very proactive in clearing tables. I suggest improving service awareness in this area.

The hotel is conveniently located near the Planetarium, making it easy to visit, and they even offer astronomy-themed rooms. The overall service at the hotel is excellent. Watching the sunset and fireworks by the pool was stunning, but the sunset yoga was even more amazing! The Indian yoga instructor was very professional, and the staff even took photos and videos to capture the beautiful moments – definitely worth experiencing. The complimentary travel photography service was also a nice bonus.