Tianhe Express Hotel (Shenyang Middle Street Forbidden City)

Tianhe Express Hotel (Shenyang Middle Street Forbidden City) Reviews

Tianhe Express Hotel (Shenyang Middle Street Forbidden City)

No.194 North Shuncheng Road, Dadong District, Shenyang, Liaoning, 110010, ChinaView Hotel Details
Tianhe Express Hotel (Shenyang Middle Street Forbidden City)
Tianhe Express Hotel (Shenyang Middle Street Forbidden City)Tianhe Express Hotel (Shenyang Middle Street Forbidden City)Tianhe Express Hotel (Shenyang Middle Street Forbidden City)
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Guest Reviews of Tianhe Express Hotel (Shenyang Middle Street Forbidden City)

9.1/10
Good
839 review
Verified reviews
Location9.2
Amenities9.0
Service9.0
Cleanliness9.1
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All reviews(839)
Positive reviews(792)
Reviews with photos/video(89)
Convenient location(119)
Friendly front desk staff(64)
Classy environment(50)
Great value for money(42)
Would stay again(15)
Close to metro(12)
Strange smell in room(11)
Negative reviews(47)
Guest User
Discount Double Room
Stayed in Jul 2024
Solo traveler
30 review
10/10
Outstanding
Posted on Sep 11, 2024
I would recommend tourists in Shenyang to stay here. The location is great because you are in walking distance from Shenyang's main tourist attraction (the imperial palace) as well as it's main shopping street. You're also not too far away from the high speed rail station too. The room has a lot of space and it's nice and modern which makes you feel more comfortable.
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Ryan Xue
Boutique Single Room
Stayed in May 2024
Solo traveler
54 review
6.5/10
Posted on Jun 29, 2024
The room doesn’t look like the pictures shown in the Trip, and it’s small and dirty. Especially it was noisy outside.
Response from Property: Dear guests, hello! Thank you very much for choosing to stay in our hotel and for your comments on our hotel. Each picture on the website is taken from real scenes. Single rooms and double rooms have different areas and prices. You can book a room type that suits you according to your needs. Please forgive us if we don't take good care of you during your stay. We will also do more training to improve the skills of our employees. Your satisfaction is our greatest responsibility and honor. Tianhe Hotel is committed to providing guests with excellent services; your arrival and affirmation is the driving force and direction for our continuous progress. We look forward to your next visit!
Guest User
Discount Twin Room
Stayed in Sep 2023
Family
12 review
4.0/10
Posted on Oct 30, 2023
The smell of cigarettes is everywhere, it's unpleasant to be there for people who don't smoke. All the furniture is dirty and dusty. Breakfast is the same every day.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並對我們酒店做出評價,酒店的每一個房間在客人入住之前都會仔細檢查,如果您覺得房間不喜歡或者有不妥可以和前台聯繫更換,酒店的早餐每天的熱菜小炒都是根據星期食譜做的,如果您不喜歡吃也可以和前台溝通幫助您解決,非常抱歉沒有照顧好您,期待您的再次光臨!
Anonymous User
Discount Double Room
Stayed in Jul 2023
Couple
73 review
7.0/10
Posted on Sep 12, 2023
Close to Shenyang Old museum and main street. Cleaness of the room is not that good.
Response from Property: Dear guest, thank you very much for your stay and your review of the hotel. First of all, I am sorry that I did not take good care of you during your stay. There are reminders at the front desk and elevator of the hotel. If the room needs to be cleaned, please inform the front desk. The hotel regulations do not require the guest's permission. Room cleaners are not allowed to enter guest rooms privately. The front desk is staffed 24 hours a day. If you have any questions, please contact the front desk for help. Thank you for your visit.
_WeChat55795****
Discount Double Room
Stayed in Apr 2025
Family
1 review
2.0/10
Posted on May 4, 2025
The hotel was very dusty and had a lot of hair; they didn't clean it and didn't provide drinking water. The experience was terrible. 👎
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and for leaving a review. We apologize for any shortcomings in our service during your stay. Since we don't know your rest time, please contact the front desk if your room needs cleaning. If you don't need cleaning, we will not enter your room to disturb you. The front desk is staffed 24 hours a day. Please feel free to contact us with any questions you may have. We will also provide continuous training to improve our staff's skills. Your satisfaction is our greatest responsibility and honor. Tianhe Hotel is committed to providing excellent service to our guests; your visit and affirmation are the driving force and direction for our continuous improvement. We look forward to your next visit!
M310267****
Discount Double Room
Stayed in Mar 2025
Solo traveler
4 review
10/10
Outstanding
Posted on Apr 4, 2025
There is a little bit of offensive smell in the sewer after taking a shower, but it is very close to Zhongjie Pedestrian Street and the Forbidden City. The price is affordable and close to the subway station. The WiFi in the room is not very good, but at least there is internet. The cleaning staff will clean up at noon every day and will not come in casually. If you stay for a long time, you need to inform them in advance to clean the room. There are various shopping malls downstairs, but it is very quiet
Original textTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
M455776****
Business Double Room
Stayed in Jan 2025
Couple
3 review
6.0/10
Posted on Feb 7, 2025
The room was OK, but it felt a bit cold. I had to turn on the air conditioner. An old man said that the hotel only had one remote control and he had to turn it on and off. It might be because it was by the roadside. I could hear the sound of cars. It was nice to have a dressing mirror. The TV was not turned on, so the staff turned it on for me.
Original textTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for choosing to stay in our hotel and sharing your experience! Guests who encounter related problems during their stay can promptly report to the front desk. The hotel is staffed 24 hours a day. We will try our best to help you solve the problem as soon as possible. We will also provide more training to improve the skills of our employees. Your satisfaction is our greatest responsibility and honor. Our hotel is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again!
M41864****
Business Double Room
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Feb 6, 2025
The room is not for rent and is very satisfactory. It is very close to the Forbidden City and can be reached on foot. The pillows are very comfortable and it is very convenient to get a taxi. Will stay here again next time. Hahahahahahahahahahahahahaha looking forward to coming next time.
Original textTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
M415369****
Discount Twin Room
Stayed in Dec 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jan 23, 2025
The room is clean and odorless. The experience is very good. The nearby commercial street is very convenient
Original textTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Xiangxinersheng
Discount Twin Room
Stayed in Jun 2025
Family
3 review
2.0/10
Posted on Jul 12, 2025
I traveled south, from Harbin to Changchun, and then to Shenyang, staying in five different hotels over seven nights. This hotel, which I checked into on July 11th, was the worst in terms of cleanliness, service, and facilities, yet it was the most expensive. The mattresses were clearly not the same color on both sides; I ended up sleeping on them inside out. The daytime staff were indifferent, but quite proactive in checking me out. They wouldn't provide room amenities unless you asked at the front desk, and they didn't offer free bottled water. Overall, a terrible experience.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for leaving a review. We apologize for any shortcomings in our service during your stay. Our hotel is located near Zhongjie Street, and we believe you compared prices and found ours to be the most cost-effective option in the area. Please feel free to contact the front desk if you require any amenities, and we will deliver them to your room. We don't know your rest time, so we will refrain from entering your room unnecessarily. The front desk is staffed 24 hours a day; please contact them with any questions you may have. We are also committed to providing training to improve our staff's skills. Your satisfaction is our greatest responsibility and honor. Tianhe Hotel is dedicated to providing excellent service; your visit and affirmation are the driving force and direction for our continuous improvement. We look forward to your next visit!
Yangcunebaxiaolanlan(lianaiban)
Business Double Room
Stayed in Jul 2025
Other
2 review
4.0/10
Posted on Sep 20, 2025
The towel sheds lint, and after wiping my body, I'm covered in lint.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing to stay at our hotel and for leaving a review. Are you sure you're not mistaken? The towels are freshly changed and there is no shedding. We apologize if we were unable to provide adequate service during your stay and look forward to welcoming you back!
M314762****
Discount Twin Room
Stayed in Sep 2024
Solo traveler
7 review
8.5/10
Very Good
Posted on Nov 4, 2024
The hotel is located an 8-minute walk from Zhongjie. It is also very close to the Shenyang Forbidden City and Zhang Xueliang's former residence. There are many snacks next to the hotel. Turn left about 20 meters out of the bus station, making traveling very convenient.
Original textTranslated by Google
Response from Property: Hello dear customer! Thank you very much for your support of our hotel. We always believe that good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Jiaojieyueliang
Discount Twin Room
Stayed in Aug 2024
Family
76 review
4.0/10
Posted on Sep 30, 2024
I have been driving for more than a month and stayed in more than 30 large and small hotels. The service attitude of this hotel was extremely poor. As soon as I checked in, I asked when I would check out the next day! What do I mean? When do you have breakfast? Answer: "Seven or eight o'clock in regular script" (I might believe it). I replied: "We will check out after dinner" and said that according to the regulations, I should check out at 12 noon! When I booked the room, there was a free parking lot, but it turned out that there was no free parking lot. I asked them to go to the alley to look for it. As for whether the car is safe, there is no guarantee! The waiter then arranged for me to move to room 3 on the 3rd floor, but it couldn't be opened, so I was transferred to room 3 on the 10th floor. When we entered the room, the large window glass was broken. Shenyang issued a strong wind warning that day, and the maximum wind force would reach level 7. We had a child over 2 years old and were a little worried about safety issues, so we went to the front desk to inform us. The waiter replied unhappily: "We There’s not much wind in the Northeast! “This hotel doesn’t even provide mineral water or napkins!
Original textTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing to stay at our hotel and sharing your stay experience! Guests who encounter relevant problems during their stay can report it to the front desk in time. The hotel is on duty 24 hours a day. We will try our best to help you solve the problem as soon as possible. We will also do more training to improve the skills of our employees. Your satisfaction is our greatest priority. With responsibility and honor, our hotel is committed to providing you with a cordial and thoughtful stay experience, and we sincerely look forward to your visit again!
Huofukelisi
Discount Double Room
Stayed in Aug 2024
Solo traveler
4 review
6.0/10
Posted on Oct 4, 2024
It's okay, the bathroom environment is generally comparable, and overall it's proportional to the price.
Original textTranslated by Google
Response from Property: Hello, dear customer! Thank you very much for your support to our hotel. We always believe that a good word of mouth must be recommended from the most sincere satisfaction of the guests. At the same time, we are honored to provide you with the best service. You are very welcome to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your coming again!
Guest User
Premium Single Room
Stayed in Feb 2025
Other
8 review
8.0/10
Very Good
Posted on Apr 1, 2025
It was a premium single so it was a bit cramped, but I had a great time during my 3 nights and 4 days without any major inconveniences.
Original textTranslated by Google
Response from Property: Dear Customer, Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again!