Guide to Guangzhou Airport Lounges & Facilities
Your Ultimate Guide to Guangzhou Baiyun Airport Lounges: T1 & T2 Access, Perks, and Pro Tips. Discover how to enjoy free lounge access with Trip.com membership, Priority Pass, business class tickets, airline status, and more!
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How to Relax at Guangzhou Baiyun Airport Lounges?
Guangzhou Baiyun International Airport (CAN) features two main passenger terminals: Terminal 1 (T1) and Terminal 2 (T2). You'll find most Star Alliance carriers operating out of T1, while China Southern Airlines (SkyTeam) and the majority of international long-haul flights are based in T2.
The airport features a fantastic mix of airline-operated lounges, premium airport-owned spaces, and third-party lounges that welcome Priority Pass and DragonPass members, as well as pay-per-use guests. You'll typically find perks like complimentary food and drinks, Wi-Fi, charging stations, refreshing shower facilities, cozy seating, and handy flight information displays. The most popular lounges go the extra mile with hot meals, private workspaces, and shower suites—perfect for business travelers, those with long layovers, or anyone catching an early or late flight. Check out our quick guide to the major lounges by terminal below:
- Terminal 1: Discover the Star Alliance Lounge, Air China Premium Lounge, Shenzhen Airlines King Lounge, Hainan Airlines First Class Lounge, China Eastern Airlines First Class Lounge, and the Premium Lounge (International).
- Terminal 2: Explore the China Southern Airlines Pearl Lounge, China Southern First/Business Class Lounge, Easy Boarding Lounge, Premium Lounge (International), and the Airport Tong Member Lounge.
Guangzhou Airport Lounges at Terminal 1
Source: Star Alliance
T1 is primarily home to Star Alliance airlines and domestic carriers. The terminal features a linear layout, with most lounges conveniently located on the third floor near the boarding gates once you've cleared security. Just a heads-up: be sure to factor in a little extra walking time if your gate is further down the terminal!
Terminal 1 Lounge Name | Terminal | Location | Best For | Access Type |
|---|---|---|---|---|
Star Alliance Lounge | T1 International | After passing through immigration, head to the 3rd floor. | International long-haul overnight flights | Star Alliance F/B and Gold members |
Air China Premium | Terminal 1 Domestic Flights | Once you've cleared security, head over to Zone B | Long domestic layovers | Air China/Star Alliance Premium |
Shenzhen Airlines King | Terminal 1 Domestic Flights | Near gate B224 | Quick domestic layovers | Shenzhen/Star Alliance eligible |
Experience First Class with Hainan Airlines | Terminal 1 Domestic Flights | Once you've cleared security, you'll find Zone B | A quick recharge | Enjoy exclusive perks as a Hainan premium passenger |
Premium Lounge | T1 International | Once you've cleared immigration | Alternative international lounge | Pay-per-use, Priority Pass, and DragonPass are all accepted. |
Star Alliance Lounge (T1 International)
This award-winning lounge is the first dedicated Star Alliance lounge in Asia, and it’s open 24/7! With its open-plan design, stunning runway views, and plenty of comfortable seating, it’s the perfect spot to unwind. Whether you’re looking for a hot meal, a quick snack, or a full beverage service, you’ll find everything you need. It’s thoughtfully designed for business and long-haul travelers who need a quiet space to work or recharge before their next adventure.
- 24/7 support for those red-eye and early-bird flights
- Spanning 750㎡, this space comfortably hosts up to 100 guests.
- High-speed Wi-Fi, convenient charging ports, a cozy dining area, and comfortable seating to relax in.
- A globally top-tier alliance lounge, ranked by Skytrax
Source: American Express
Relax at the Air China Premium Lounge (T1 Domestic)
As one of the largest lounges in T1, this spot offers plenty of room to stretch out with spacious seating, dedicated leisure zones, a relaxing tea area, and refreshing shower facilities. It’s a great choice for Star Alliance premium passengers and frequent flyers looking to unwind before their flight.
Unwind at the Shenzhen Airlines King Lounge (T1 Domestic)
Conveniently located near the B-zone gates, this lounge is a favorite among domestic Star Alliance travelers, offering a perfect spot to enjoy hot meals, refreshing drinks, and essential business amenities.
Relax in the Hainan Airlines First Class Lounge (T1 Domestic)
Compact and quiet—the perfect spot for a quick breather before your domestic flight.
Premium Lounge (T1 International)
Open 24/7 and welcoming third-party passes, this lounge is a fantastic backup option for international travelers who don't have airline lounge access.
Discover Guangzhou Airport's Terminal 2 Lounges
Source: loungepair
T2 is the newer, more spacious terminal, serving as the hub for China Southern Airlines (SkyTeam), various international carriers, and most long-haul routes. You'll find the lounges conveniently located near security and immigration, making your pre-flight experience a breeze.
Terminal 2 Lounge Name | Terminal | Location | Best For | Access Type |
|---|---|---|---|---|
Discover the exclusive world of China Southern Pearl | Terminal 2 Domestic Flights | Once you've cleared security | Long layovers, luxurious comfort | China Southern Food & Beverage services for our elite members |
China Southern Food & Beverage Lounge | Terminal 2 Domestic Flights | Close to domestic security | Business travelers | Experience the premium comfort of China Southern |
Easy Boarding Lounge | Terminal 2 Domestic Flights | Once you've cleared security | General domestic travelers | Available for pay-per-use or with membership passes. |
Premium Lounge | Terminal 2 International Flights | Head to the 4th floor after you've cleared immigration. | International overnight flights | Pay-per-use, Priority Pass, and DragonPass are all accepted. |
Unwind at the China Southern Pearl Lounge (T1 Domestic)
This is the flagship lounge for China Southern’s premium passengers. It offers a delightful array of Cantonese and Western hot meals, a full bar service, massage chairs, refreshing showers, private resting areas, and even a serene tea ceremony zone. It’s widely considered the go-to spot for travelers seeking ultimate comfort and top-tier facilities. Key highlights:
- Savor hot meals infused with authentic Cantonese flavors
- Dedicated shower and relaxation zones
- Unwind in our massage chairs and relaxing leisure areas
- Perfect for long layovers and business travelers alike
Unwind at the China Southern First/Business Class Lounge (T2 Domestic)
Spacious, bright, and modern, featuring upgraded dining options, private seating, and convenient charging stations.
Easy Boarding Lounge (T2 Domestic)
This airport-operated lounge is clean, convenient, and welcomes guests with third-party passes and membership programs.
Premium Lounge (T2 International)
This 24-hour international lounge is the perfect pit stop for all travelers, offering refreshing showers, hot meals, and a variety of drinks to keep you energized on your journey.
How can I access the Guangzhou Airport Lounge?
Source: Priority Pass
Lounge access at CAN follows standard global rules. You'll find that eligibility generally falls into five main categories:
- Cabin Class
If you're flying First Class or Business Class with the operating airline, you're welcome to relax in the corresponding lounge! - Airline Alliance & Frequent Flyer Status
If you're a Gold or elite member of Star Alliance, SkyTeam, or oneworld, you can enjoy access to partner lounges whenever you're flying with an alliance airline! - Third-Party Lounge Programs
Most non-airline lounges happily accept Priority Pass, DragonPass, and LoungeKey. - Paid entry
Enjoy walk-in, pay-per-use access at a variety of airport and third-party lounges. - Credit Card & Bank Perks
Many premium credit cards come with the added perk of complimentary lounge access through their partner networks!
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Trip.com Member Free VIP Lounge Access
How to Unlock Your Free Trip.com VIP Lounge Access
As a high-tier Trip.com member, you can enjoy complimentary access to airport lounges around the world at no extra cost:
- Unlock exclusive perks by upgrading to Platinum, Diamond(+), or Black Diamond membership—simply complete your next qualifying bookings to level up your travel experience!
- As an eligible member, you'll enjoy a set number of complimentary lounge passes each year, ready to use at airports all around the globe.
- These passes are valid for select lounges, including those right here at Guangzhou Baiyun Airport!
How to Find Eligible Airports on the Trip.com App
- Open the Trip.com app and head over to "Account" in the bottom right corner.
- Tap your membership tier (Platinum, Diamond, etc.) at the top to see your status.
- Scroll down to "Free Airport VIP Lounge Access" and tap it.
- Scroll down and tap "View Airport List" to explore your options.
- Explore our complete list to discover Guangzhou Baiyun (CAN) and plenty of other exciting destinations.
Beyond the Basics: Other Facilities at Guangzhou Airport
Looking for more than just paid lounges? Guangzhou Baiyun Airport has plenty of other spots where you can kick back, relax, and recharge:
- You'll find convenient charging stations located throughout both terminals.
- Find a peaceful spot to recharge in our quiet resting zones, conveniently located with plenty of seating near the gates.
- Need to freshen up? You'll find convenient shower facilities available in our premium lounges and select transit areas.
- Need a place to recharge? Check out the sleep pods and transit hotels (like Aerotel) in T2—perfect for long layovers or a quick overnight stay!
- Cafés, fast food spots, and convenience stores are perfect for grabbing a quick bite or a refreshing drink.
- Enjoy free Wi-Fi throughout the entire airport!
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Pro Tips for Making the Most of Lounges at CAN
- Plan to arrive 2–3 hours before your international flight, or 1.5 hours ahead for domestic travel, so you can breeze through the airport with ease.
- Be sure to check your terminal ahead of time—keep in mind that T1 and T2 aren't connected once you've passed through security!
- Keep in mind that popular lounges like the China Southern Pearl and Star Alliance lounges can get quite busy during peak travel times.
- Simply present your same-day boarding pass, your ID or passport, and your proof of access (like your membership card or app pass) to get started on your journey!
- Most lounges typically allow for a 2–3 hour stay, though some international lounges offer extended access if you have a longer layover.
Save 10% on Your Guangzhou Stay
Guangzhou Hotels
5 star
Very Good8341 Reviews
Guangzhou East Railway Station/Wushan Guangzhou|1.16km from downtown
I was a bit worried before checking in, but after checking in, I felt very relieved. Considering it was during the National Day holiday, being able to stay here at an economy hotel price, I believe it offers great value for money. Firstly, the hotel's location is very convenient; it's right opposite Guangzhou East Railway Station and PO Park shopping mall, very close to the subway station, and surrounded by many restaurants. Secondly, although the hotel rooms are a bit old, they are spacious, well-equipped, and relatively soundproof. There's a swimming pool, but no laundry room. The service was also quite good. I would choose to stay here again next time.FromAU$ 87
Good413 Reviews
Tianhe Stadium/TaiKoo Hui Guangzhou|0.86km from downtown
I've stayed at this apartment hotel several times now. Why do I love staying here when I'm in Guangzhou? Purely because the room has a washing machine! Guangzhou is so humid and hot; I just can't feel comfortable if I don't wash my clothes daily, haha. The only downside is that they only provide two bottles of water, which is far too little. I was so thirsty at night 🤣. But the small kitchen and large fridge are great additions.FromAU$ 223
Very Good2838 Reviews
Taojin/East Huanshi Road/Guangzhou Zoo Guangzhou|4.59km from downtown
The location is excellent, and the front desk staff were quite welcoming. My flight was delayed, so I didn't arrive until after midnight, but they kindly extended my check-out time, which I really appreciated. The room size was decent, and there were many foreign guests staying. However, the hotel facilities are a bit old. I was taking a shower when three or four staff members knocked on my door asking if I had been smoking and triggered the smoke alarm. It was truly speechless. I hope they improve the facilities and service quality.FromAU$ 106
Very Good4038 Reviews
Guangzhou East Railway Station/Wushan Guangzhou|0.69km from downtown
Very close to the East Station, which was convenient for catching an early train the next morning. The room's amenities were excellent, clean and tidy. The only downside was the lack of windows, so no ventilation. The breakfast tasted great, with many freshly made items and a wide variety to choose from.FromAU$ 161
Outstanding1271 Reviews
Tianhe Stadium/TaiKoo Hui Guangzhou|0.85km from downtown
Great location, just opposite 2 huge malls with lots of restaurants and shops within walking distance.Burger King at the hotel entrance.
Golf simulator ⛳ and private cinema.
We booked a two bedroom family suite and it was massive! Highly recommend for families.FromAU$ 183
Business travel
Outstanding11249 Reviews
Guangzhou East Railway Station/Wushan Guangzhou|1.07km from downtown
The room was spacious and bright, and the bedding was soft and comfortable, ensuring a great night's sleep. The front desk service was warm and attentive, and the breakfast was rich and delicious. The location is convenient and the environment is quiet, offering excellent value for money. I will definitely choose to stay here again next time! Tania provided excellent service.FromAU$ 138
Very Good3382 Reviews
Tianhe Stadium/TaiKoo Hui Guangzhou|0.53km from downtown
The room is quite spacious and very clean, with a large bathtub and comfortable carpeting. The front desk staff, both the ladies and gentlemen, were very welcoming and friendly. The breakfast was also delicious and offered a good variety. It truly lives up to its reputation as an established luxury chain hotel. The location is excellent, right above Zhengjia Plaza, and not far from both Tiyu Xilu and Shipaiqiao subway stations, making it very convenient to get to the airport via Line 3. Highly recommend! 👍FromAU$ 193
Outstanding4182 Reviews
Tianhe Stadium/TaiKoo Hui Guangzhou|0.62km from downtown
An Unforgettable Honeymoon Stay at Sheraton Guangzhou!
We had a truly wonderful stay at Sheraton Guangzhou for our honeymoon.
The hotel kindly provided a room upgrade with a stunning city view. Upon entering the room, we were pleasantly surprised and deeply moved by all the thoughtful anniversary details—adorable towel art on the bed, cute teddy bears, and a heartwarming handwritten card.
A huge special thanks to Chloe Li and Zoey Liang from the Sheraton Club. Their warm hospitality, professional attention, and extraordinary care made our honeymoon feel so unique and memorable.
From check-in to check-out, everything was seamless and perfect. We will definitely choose Sheraton Guangzhou again on our next visit to the city. Highly recommended for couples and honeymooners!FromAU$ 258
Very Good6024 Reviews
Taojin/East Huanshi Road/Guangzhou Zoo Guangzhou|3.97km from downtown
Rating: ★★★★★ (5/5)
From the moment I stepped through the doors of Baiyun Hotel, I knew this was going to be a special stay. Everything—from the service to the room to the food—was flawless. I honestly cannot find a single thing to complain about.
First Impressions:
The lobby is stunning—elegant, warm, and beautifully lit, with a subtle signature scent that made the whole place feel luxurious. A staff member greeted me by name before I even reached the front desk. Check-in took less than five minutes, and I was offered a welcome drink and a cold towel while I waited.
The Room:
I was upgraded to a Deluxe Suite, and it was incredible. The room was spacious, immaculately clean, and thoughtfully designed, with a separate living area, a huge comfortable bed, and a marble bathroom featuring both a rain shower and a deep soaking tub. The amenities were top-tier, and the turndown service included a small local dessert and a handwritten note. The view from my window was spectacular, especially at sunset.
The Food:
Breakfast was a feast—an extensive buffet with everything from fresh sushi to made-to-order waffles, plus a barista who made a perfect flat white. I also had dinner at the hotel's restaurant, and it was genuinely one of the best meals of my trip. The chef even came out to check on the guests, which was a lovely touch.
The Service:
This is where Baiyun Hotel truly shines. Every single staff member I encountered was warm, attentive, and genuinely seemed to care about my experience. The concierge arranged last-minute tickets for me, the housekeeping team remembered I preferred extra pillows, and the front desk followed up to make sure everything was perfect. It felt personal, not scripted.FromAU$ 120
Very Good8222 Reviews
Tianhe Stadium/TaiKoo Hui Guangzhou|0.94km from downtown
😁 Highly recommend Sofitel Guangzhou Sunrich! Great location with easy transportation and comprehensive commercial districts nearby. The rooms are exceptionally clean with great attention to detail. Rachel and Mia Huang from the Guest Relations Department left a deep impression—check-in was efficient, they always greeted us with a smile, responded quickly to any requests, and provided warm and attentive service. Five-star quality from a trusted, established brand. It was a comfortable and worry-free stay, and I’ll definitely consider staying here again next time I'm in Guangzhou! 🤭FromAU$ 172
Family friendly
Very Good12105 Reviews
Taojin/East Huanshi Road/Guangzhou Zoo Guangzhou|3.97km from downtown
The day before our check-in, Nana called to ask about our preferences. Learning that we were traveling with a child, she proactively offered children's slippers and toiletries, and provided a bed guard as requested. She also informed us about the Link Privilege Club membership benefits, mentioning that a room upgrade would be subject to availability upon check-in. Furthermore, she added us on WeChat and proactively reached out during our stay to check on us, even guiding us to the kids' club via WeChat.
At check-in, Lena provided excellent service. She kindly informed us that we had been upgraded to a suite, offered complimentary welcome fruits, introduced the Executive Lounge, and arranged a late check-out to suit our schedule.
Right after checking in, we visited the Executive Lounge, where Karan mixed a delicious non-alcoholic mocktail for our child and even gave her an adorable magic wand, which instantly turned around the fatigue and minor frustrations from the first leg of our journey.
Visiting the museum inside the hotel was a unique experience. Staff members were on hand to guide us in the lobby and elevator lobbies. Breakfast at the 30th-floor revolving restaurant offered a great variety of choices. Room service was remarkably prompt; when we returned after 30 minutes, our room had already been thoroughly cleaned, with amenities and bottled water replenished—impressively efficient! While some areas of the hotel show a bit of historical charm, the guest rooms appear to have been recently renovated. They were spotlessly clean, and the bedding was very comfortable. On our second morning, some municipal construction noise caused a slight disturbance, but closing the blackout curtains helped muffle the sound significantly.
Overall, the entire staff was warm and demonstrated exceptional service awareness and attitude. Before we even checked out, our child was already reluctant to leave, and my husband is already planning to bring the rest of our family back to stay at The Garden Hotel during the Chinese New Year.FromAU$ 198
Good3167 Reviews
Taojin/East Huanshi Road/Guangzhou Zoo Guangzhou|4.34km from downtown
Great location, with plenty of dining options and convenient transportation nearby. The front desk staff were very welcoming, and the suite was spacious with a quiet air conditioner. The service was also very thoughtful. I'll definitely stay here again!FromAU$ 147
Outstanding6864 Reviews
Guangzhou Railway Station and Yuexiu Park Area Guangzhou|6.79km from downtown
This is an old, well-established five-star hotel in Guangzhou, and the service is quite thorough in all aspects. Since we arrived late at night, the staff thoughtfully prepared toiletries for my child. Parking was also very convenient, and the front desk even allowed us to park for free until the next evening. Thumbs up!FromAU$ 126
Very Good4883 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|2.37km from downtown
During my stay at The Ritz-Carlton Guangzhou, I'd like to give a special commendation to Jacob from the concierge team.
From the moment I arrived, I experienced his professional and genuine service – he proactively inquired about my travel needs, helped coordinate reservations and transportation arrangements in advance, and every detail was meticulously considered. Jacob was quick to respond, handling everything efficiently and reliably, ensuring we didn't have to worry about a thing throughout our stay. Communication with him was also very pleasant and reassuring.
It's clear he has a genuine passion for his work; he doesn't just follow standard procedures but truly takes care of guests as if they were friends. This perfectly balanced and thoughtful service is consistent with The Ritz-Carlton's usual high standards and made this stay particularly memorable.
Thank you, Jacob, and I look forward to my next visit.FromAU$ 322
Excellent5448 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|1.67km from downtown
Chose this Holiday Inn for my trip to Guangzhou and I was extremely satisfied! The location is very convenient for getting around to sightsee and eat. The facilities are brand new, the room is clean, bright, and not cramped. The staff are friendly and responsive. You can see the city skyline views, creating a great ambiance. Overall, it was a comfortable and hassle-free stay with great value for money. Highly recommended for anyone visiting Guangzhou!FromAU$ 140
Hot spring
Very Good2204 Reviews
Guangzhou Sunac Resort and Surroundings Guangzhou|37.12km from downtown
Visited during the National Day golden week with kids. The service was great, and the swimming pool is right downstairs—the little ones had a blast. The breakfast was good with a nice variety. The room is very spacious, and communicating with the butler was easy; all our requests were met! The surrounding area is very quiet, making it a perfect spot to just chill and sleep in!FromAU$ 104
Good2053 Reviews
Conghua Hot SpringTourist Area Guangzhou|73.76km from downtown
The hotel's overall ambiance is very comfortable, with a Southeast Asian style. It's perfect for taking photos.
Every staff member is enthusiastic, polite, and friendly.
The restaurant food tastes good, but the prices are a bit high. The lobster soup with braised rice, curry shrimp, and seafood pineapple rice were all delicious.
The kids loved the two outdoor pools; the water temperature was very comfortable. The environment felt a lot like the Maldives.FromAU$ 174
Very Good8651 Reviews
Baishui Village Waterfall of Zengcheng Guangzhou|65.45km from downtown
We stayed here during the National Day holiday. There weren't enough cleaning staff, and even though check-in was delayed until 3 PM, our room still wasn't ready. It finally got cleaned around 4 PM. They blamed it on the large crowds during the holiday, but the room rate also doubled. For 3700 a night, this check-in experience was definitely a drawback.
The positive side is that the hotel offers great recreational experiences. Guests have unlimited access to both parks, and the water park even has express pass access, though the forest park doesn't. Many of the outdoor hot springs require climbing stairs, which isn't ideal for older guests, and the pools are quite small. Ironically, the in-room private pool is much larger, and the two pools of water are sufficient. This hotel is more suitable for families with slightly older children. If you're traveling with elderly people, the hot springs might not be a highlight. The butler's responses were quite prompt.FromAU$ 214
Excellent4703 Reviews
Conghua Hot SpringTourist Area Guangzhou|74.13km from downtown
The room is quite large and features a balcony. Although the decor feels a bit dated, it is very clean and well-equipped with all the essentials. Both the bed and pillows are extremely comfortable, ensuring a great night's sleep. The shampoo and conditioner are quite nice, and the hairdryer is surprisingly good—it has a pleasant airflow. Bathrobes are provided in the room, which you can wear directly to the hot springs area since it's just a short walk away.
The buffet breakfast is delicious with a huge variety! In addition to Western options, they serve Cantonese dim sum like siu mai, phoenix claws, and pan-fried dumplings, plus eggs fried to order, freshly steamed rice rolls (changfen), and made-to-order noodles. Best of all, the service is fantastic; the staff promptly replenish the food, so you never have to worry about empty trays or a lack of hot dishes if you arrive late. They proactively pour tea as soon as you sit down, and if they notice you using your phone, they'll even bring you a phone stand.
The surroundings are lovely too, featuring a greenway along the river and a country park nearby for hiking.
The hot springs are also amazing! Since access is unlimited, we went once on the day of check-in and again on the day of check-out, trying out all the soaking pools, massage pools, steam rooms, and more. It’s incredible value for money! The staff at the hot springs also provide top-notch service. Besides actively serving tea and water, everyone was exceptionally polite and attentive—we didn't encounter a single staff member slacking off or giving a cold attitude, which is truly rare. The changing and shower facilities at the hot springs are also very well-designed: the shower area is spacious, fully stocked with shampoo, conditioner, and body wash, and each locker room provides clean slippers, hangers, and ample storage space, along with a row of vanities for drying hair or applying makeup. I recommend showering directly in the hot spring area, throwing on your bathrobe to grab some snacks in the lounge, and then heading back to your room.FromAU$ 188
1220 Reviews
Conghua Hot SpringTourist Area Guangzhou|72.57km from downtown
The room was very spacious, and the courtyard environment was quite pleasant with almost no insects, making evenings quite comfortable.
However, could the bed linen, living room pillowcases, and chair cushions be changed more frequently? They were a bit dirty; I didn't even dare to sit on them.
The hot spring bath was very comfortable; the water could be refilled endlessly without extra charge, which was great. The pool was also quite clean.
The restaurant food was just so-so, nothing special to mention. I'd recommend eating at a nearby farmhouse instead.FromAU$ 105
Gym
Very Good1413 Reviews
Taojin/East Huanshi Road/Guangzhou Zoo Guangzhou|3.42km from downtown
The dining environment at [Dian Cui Fang · Lingnan Handmade Dim Sum · Tea Ceremony] on the 27th floor of the hotel is excellent! The decor is beautiful and stylish, yet it retains the rich cultural heritage of a hotel with 40 years of history!
I arrived at 7:30 PM and was warmly greeted by a middle-aged (actually quite young) lady in a black suit uniform, Ms. [0573 Hu Baodi]! Other restaurant staff informed me that hotel guests receive a 10% discount on dining, and on Teachers' Day, September 10th, teachers with relevant identification would also receive a discount.
After dinner, I suddenly had a craving for mooncakes... I saw that mooncakes were on the menu... After inquiring with the staff, I learned that mooncakes were selling fast, in high demand, and some varieties were already out of stock... The restaurant manager, upon learning of this, quickly provided a solution – to check the inventory records in the warehouse and help me find the relevant products... It was already 9:15 PM, only 15 minutes before closing time at 9:30 PM. The restaurant manager could have easily brushed me off with excuses like ”out of stock” or ”sold out”... However, this manager did not! Instead, she responsibly handled the issue and tried her best to meet the customer's needs! She personally plated the mooncakes, brought cutlery, and thoughtfully said, ”Closing time is 9:30 PM, but we can extend it by 10-15 minutes if needed!” I couldn't help but ask, ”Why is your restaurant service so good?! Won't this delay your off-duty time?” She replied, ”15 minutes is definitely not enough to eat mooncakes... that would be too rushed...” This manager also enthusiastically helped us change to a fresh pot of tea! When she learned that we were hotel guests, the manager said, ”Then you should enjoy your meals and drinks even more at the hotel restaurant!”... ”Coming to the restaurant is like coming home for a meal!” I never expected such a broad mind and high-level perspective from this restaurant manager! This service philosophy of ”leaving convenience for guests and trouble for oneself” is truly touching! What's more, I never expected a hotel restaurant manager to treat hotel guests like family! I believe this restaurant is not only dedicated to serving in-house guests but also provides a ”home away from home” experience for every customer who dines there!
The entire team at [Dian Cui Fang · Lingnan Handmade Dim Sum · Tea Ceremony] on the 27th floor of [Guangzhou Ocean Hotel] provides excellent service! The waiter, waitress, and even the auntie who serves dishes are all very nice! I won't list all the four-digit employee numbers here! I've been so busy praising the restaurant's service... In fact, the dishes and dim sum from the hotel restaurant on the 27th floor are also delicious... Additionally, this restaurant offers unique dishes that cannot be found elsewhere!
Thankful for this encounter! Thank you for meeting such wonderful people! The entire team at the 27th-floor hotel restaurant! I can only say that the leaders of the relevant management team are excellent leaders! They provide a perfect stay experience for in-house guests! Wishing everyone a bright future! Thank you all!FromAU$ 82
Good2878 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|1.71km from downtown
This has been the most satisfying accommodation experience on a domestic trip so far! When I made the reservation, I noted that it was for a birthday celebration, and the hotel thoughtfully prepared a cake and some small decorations for us. It perfectly reflects Hyatt's attention to detail and warmth. The room offers a clear view of Guangzhou's famous three towers, and the toiletries are Balmain, which are excellent. Beyond the room itself, everyone from the doorman to the front desk staff was incredibly professional and enthusiastic. Next time I visit Guangzhou, the Grand Hyatt will be my only choice.FromAU$ 240
Very Good4148 Reviews
Tianhe Stadium/TaiKoo Hui Guangzhou|0.89km from downtown
My child had such a wonderful experience at the Mandarin Oriental Sanya that they decided to visit all Mandarin Oriental hotels in China, starting with Guangzhou.
Upon check-in, we found leftover takeaway packaging from the previous guest in our room. However, the hotel's housekeeping staff responded immediately, presented a small panda toy for my child in the family room, and cleaned thoroughly afterward, providing an ample supply of amenities.
The room design is beautiful, though the floor-to-ceiling window view wasn't particularly scenic (lots of tall, drab buildings). My child said it looked like the clouds were learning to shapeshift when viewed from the bed.
The gym is exceptionally well-maintained, and the pool water temperature is very comfortable. As soon as you exit the pool, an attendant offers a towel – a service experience not even found at the Four Seasons.
Breakfast is semi-buffet style, which is great because too many choices can be overwhelming. I highly recommend the freshly made congee and French toast.
By the way, there's an incredibly delicious Bing Sheng restaurant right across the street.
And, don't go to Lei Garden; it's terrible.FromAU$ 357
Excellent3303 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|2.01km from downtown
First off, a huge thank you to Ctrip for the complimentary room upgrade via the WOW benefits! The hotel's location is fantastic—just cross the pedestrian bridge and you're right at Huacheng Square, with tons of great restaurants within a 1-kilometer radius. The two hanging fuchsia displays in the lobby are gorgeous and carry a lovely symbolic meaning. The room layout is well-thought-out, flowing seamlessly from the living room to the walk-in closet and into the bedroom. The attention to detail is remarkable: there’s a shower stool in the bathroom, and tissue boxes are conveniently placed everywhere within easy reach. Most importantly, the service is truly exceptional. We didn't have to queue at the front desk for check-in; instead, we could relax in the lounge area. Every staff member greeted us warmly, making us feel completely welcomed. Our room was fully prepared upon arrival, complete with thoughtful birthday decorations, an extra bed, and a full set of amenities for three. We also received daily welcome fruits, complimentary minibar items, and sweet soup (tong sui), plus food delivery can be brought straight to your room. Even though we stayed during the Golden Week holiday, there was virtually no wait for the elevators and zero line for breakfast, which made for a wonderful experience. Although we didn't have a full view of the Canton Tower—a slight pity given the floor-to-ceiling windows—I still give this hotel a solid 5 out of 5 and highly recommend it!FromAU$ 362
Very Good5313 Reviews
Guangzhou Railway Station and Yuexiu Park Area Guangzhou|6.67km from downtown
Dear General Manager of China Hotel,
Hello!
Our whole family recently stayed at your hotel, and we had an exceptionally good experience overall. I'm writing this letter specifically to commend your employee, Katrina Lu, and also to sincerely praise the hotel's outstanding performance in all aspects.
The hotel's location is truly exceptional, situated in the city center, making it very convenient for getting around, dining, and shopping. The rooms are spacious and clean, the bedding is comfortable, and the soundproofing is good, ensuring a restful stay. The hotel's cuisine is rich and delicious; both breakfast and other meals were very much to our liking. The overall service was professional and courteous, and we felt meticulous care everywhere.
I especially want to thank Katrina Lu! We were traveling with elderly family members who are a bit slow-moving. After she understood our situation, she was very considerate and proactively helped us apply for a late check-out, so we didn't have to rush and could fully accommodate the seniors' energy levels. She was also very enthusiastic and patiently and thoroughly introduced us to nearby attractions, authentic local cuisine, and transportation routes. The information was practical and down-to-earth, greatly assisting our trip.
Her service wasn't just a mechanical process; it came from a genuine desire to consider the guests' needs, fully demonstrating China Hotel's excellent management standards and staff qualities. Such a dedicated and good employee deserves strong recognition! I kindly request the General Manager to commend Katrina Lu, and if conditions permit, I hope she can be given a bonus as encouragement.
Next time we come to Guangzhou, we will definitely choose China Hotel again and will also recommend it to our friends and family!
Sincerely,
A Satisfied Guest
October 5, 2026FromAU$ 144
Swimming pool
Very Good7424 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|1.77km from downtown
Fantastic stay, the room was very comfortable! Right after we checked in, the handsome front desk staff gave us a bunch of nice local souvenirs, and my child was absolutely delighted with them. When we got back to the hotel after shopping, we were pleasantly surprised to find some thoughtful herbal jelly (Guilinggao) and traditional chicken biscuits waiting for us. Since there were three of us traveling, the hotel even threw in an extra breakfast—so many thoughtful little details that made us feel really cared for. The whole experience was just wonderful, and we'll definitely choose this hotel again for our next trip 👍FromAU$ 265
Good5554 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|2.13km from downtown
Came to this hotel to celebrate my wife's birthday. The front desk service was quite efficient, didn't have to wait long, and they even upgraded us to a Guangzhou Tower view room for free! The view was spectacular!
We thought they'd only send a birthday cake, but they also sent a bottle of sparkling wine! I borrowed a power bank from the lobby, and when it was full, I couldn't return it myself. The front desk even arranged for someone nearby to return it for me, so thoughtful!
The hotel swimming pool is also beautiful!
As a vegetarian, my wife said this was the most satisfying breakfast she's ever had!
The location is excellent, close to Huacheng Square, Guangzhou Library, Guangdong Museum, and there are several large shopping malls right next to the hotel, offering plenty of dining and entertainment options! It's also very close to the subway station. Overall, we were basically very satisfied!FromAU$ 333
Very Good5627 Reviews
Beijing Road Pedestrian Street and Haizhu Square Guangzhou|5.56km from downtown
This trip, I stayed at the Hilton with my mother for her birthday celebration in Guangzhou. The hotel's location is excellent; it's very quick to get to Beijing Road, Sun Yat-sen Memorial Hall, and Canton Tower, and there are many local delicacies to enjoy nearby.
The hotel manager thoughtfully arranged birthday decorations for us! Since I had informed the hotel in advance that I was bringing a baby, they also prepared a crib, a separate small pillow, and a blanket for us, which was very heartwarming 🫶. The room was also very quiet, and the high-floor view was fantastic. The room amenities were complete. I especially want to thank the cleaning staff that day; because the little one needed formula, she thoughtfully prepared a lot of purified water. Thank you very, very much!!
The hotel is fully equipped with a pool and gym, both of which I tried out. The pool water was very clean, located on the 8th floor, with separate shallow and deep sections. The view was expansive, and it was very comfortable to swim in the morning. There were also lifeguards on site, and separate spacious and well-equipped changing rooms for men and women.
The gym was on the same floor, and the basic equipment was quite comprehensive. Working out while looking at the city view outside the window was very refreshing.
The hotel's spa experience was also excellent. I chose a 90-minute essential oil massage. The environment was quiet, the masseuse was professional, and I felt very relaxed afterward. I highly recommend it to friends who are tired from their travels or whose bodies are fatigued. It was truly wonderful.FromAU$ 140
Outstanding7027 Reviews
Zhujiang New Town/Guangdong Museum Guangzhou|2.19km from downtown
I chose a Guangzhou Tower view room for my business trip to Guangzhou this time, and it was quite to my liking. The floor-to-ceiling windows look right out onto the Canton Tower and Zhujiang New Town. Coming back to the room after a busy day to take in the night view really helps you unwind. The room is quiet, the desk is practical for working, the bedding is comfortable, and sleep quality is on point. The service strikes just the right balance, check-in and check-out were swift, and the breakfast has enough options to enjoy a proper meal even when you're in a rush. Zhujiang New Town is right downstairs, making it very convenient to meet clients. Overall, it's well-suited for business travel. The price isn't low, so I'd recommend booking the tower view room in advance.FromAU$ 533
Good7901 Reviews
Surrounding Baiyun International Airport Guangzhou|25.25km from downtown
The location is very convenient, and you can practically watch the planes land... Which means it's super noisy, haha! It's right next to a major road and the soundproofing is practically non-existent. I'd recommend bringing your own noise-canceling headphones or earplugs.
The upside is that the food options nearby are decent. There's a pork offal noodle shop called ”Xian Wu Er” that I highly recommend—I ate there two meals in a row!
The front desk staff are great, and they offer a scheduled shuttle van to the airport, so you don't have to worry about hailing a cab, hehe. Thumbs up!FromAU$ 20
Breakfast
Very Good3959 Reviews
Surrounding Baiyun International Airport Guangzhou|22.88km from downtown
Very satisfied! The front desk staff was beautiful, gentle, enthusiastic, and patient. The hotel's pick-up and drop-off service was also very thoughtful and convenient.
The only minor drawback was that the lighting was a bit dim; it would be even better if it were brighter. However, that doesn't overshadow the overall excellent service. I'll definitely come again.FromAU$ 29
Very Good1232 Reviews
Pazhou International Exhibition Center Area and Canton Tower and Kecun Area Guangzhou|9.33km from downtown
This hotel was perfect for attending Chen Chusheng's concert. It's just one subway stop from University Town, so getting back to the hotel quickly after the show was a breeze. A big shout-out to Guangzhou's excellent management; the order was fantastic! The hotel's location deserves full marks – it's right by subway exit A, super close! 😁 The higher floor offered great views, and the room was spacious. The breakfast had delicious bread and waffles 🧇, tasty freshly made rice noodles, and plenty of fruit. We enjoyed the views while we ate. Both the floor staff and the ground floor attendants were very friendly. If you have time, you can also walk along the greenway on the island. The only downside is the price, around 500 a night, but overall, it was a good experience.FromAU$ 92
Good815 Reviews
Panyu District/Asian Games City Guangzhou|21.34km from downtown
The hotel is conveniently located close to the subway and shopping mall and easy to find. Friendly people at the reception desk. There were some drinks and items to eat at the reception area. Had a room with a large bathroom with a nice bed. The room was located at the backside of the building, not much of a view (parking lot) but quiet. Did not book breakfast, can't comment on that. I had a pleasant stay, no complaints, would choose this hotel again and can recommend it to others. A thank you to the staff.FromAU$ 47
Very Good3314 Reviews
Guangzhou East Railway Station/Wushan Guangzhou|1.52km from downtown
I booked a standard room and checked in at a room on the 8th floor, but the bathroom had a water leak, so a delivery robot brought a new room card. I was upgraded to a family room with one large and one twin bed, which was spacious and came with a Kung Fu tea set. However, the door was a bit warped from age, making it difficult to engage the safety lock; I had to lift the door frame firmly to align it with the latch. The mattress was on the firmer side, and there was practically no strange odor in the room. As someone with poor sleep quality, I felt I slept okay. I checked out at 12:00 PM, but didn't realize I left a charger behind until 3:30 PM. Since I was in a rush, I contacted the hotel via WeChat and told them to keep it for someone who might need it. Overall, my stay was pleasant, and I would consider staying here again on my next business trip.FromAU$ 49
1254 Reviews
Taojin/East Huanshi Road/Guangzhou Zoo Guangzhou|4.69km from downtown
It's super close and convenient from Guangzhou Railway Station—no hassle at all, even with luggage. Coming back late at night, the street food stalls were still open. I grabbed a bowl of rice noodles, headed back to the room, drew the curtains, and wasn't disturbed by any noise. Waking up naturally after a solid, uninterrupted sleep felt absolutely amazing!FromAU$ 63
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