Name: Austria Trend Hotel Congress Innsbruck
Address: Innsbruck, Austria
Rating: 9

Austria

Vienna

Salzburg

Innsbruck

Graz

We were kindly upgraded to a suite by the front desk, which was a wonderful bonus! The room was spotless, had excellent soundproofing, and was wonderfully quiet at night. The location is also excellent; just about a 200-meter walk away, you'll find a bus stop with routes directly to the city center and the Heroes' Square area. Even better, the 71E bus stops right at the hotel entrance for the return journey, which is incredibly convenient. While the hotel does show its age a bit, Vienna truly is renowned as one of the most livable cities. Consistent with this, the hotel's maintenance and service are absolutely top-notch, more than making up for any dated aspects.

Austria Trend Hotel Schönbrunn Wien was absolutely gorgeous. The ambience was warm and inviting, and its location—right in front of Schönbrunn Palace—made it a wonderful choice for those visiting the palace. There were plenty of nearby shops and cafes, which added to the convenience.  

However, if you’re planning to do sightseeing in the main city, transportation is something to consider. You’d either need to take a taxi (about 15–20 minutes) or a tram (around 45 minutes). So, while this hotel is perfect for a Schönbrunn-focused stay, it might not be the most convenient base for exploring the entire city.  

The staff were friendly, but one issue stood out—housekeeping. On our morning of departure, cleaning staff knocked on our door around 10–11 AM, seemingly checking when we would be leaving. Since checkout was at 12 noon, it felt like they were unnecessarily rushing us, which was a bit frustrating.  

Another concern arose after checkout. We left our luggage near the baggage room at reception to explore more, and upon returning, the staff couldn’t locate our bags—even though we had the receipt given by the staff when we dropped them off. Instead, we were asked to search through the luggage ourselves in a room full of other guests’ belongings. This didn’t feel very secure, as it seemed possible for someone to mistakenly—or even intentionally—take another person’s bags. Better monitoring or improved staff training in this area would certainly enhance the experience.  

Despite these issues, the hotel was lovely, and the staff were welcoming overall. With a few improvements in housekeeping procedures and baggage storage security, this could be an even better place to stay.

Had a really great stay here. The hotel is modern, clean, and very comfortable. Location is convenient, easy to get around the city, and the staff were professional and friendly. Everything from check-in to check-out was smooth, and the facilities were excellent. Would definitely stay again next time I’m in Vienna.

I  booked a triple room for 3 adults and first I was given a room with one bed only, so, was forced to to get back to the reception with all the things and then they gave me a room with 2 beds and a smaller folding bed. Please pay attention, that they call 15m room - ”triple”.
Also, instead of proper door to the bath room, there was a sliding glass door with a hole instead of a handle which didn't provide any privacy.
All the facilities were very low, like for small kids, shower cabin is extremely small, no toiletries.
Poor pillows, bad matrasses. 
To switch AC on/off you have to call to the reception.

Hotel Location: The hotel is situated on a side street off the main pedestrian thoroughfare in Vienna's city center, right in the small square with the fountain (as pictured). It's within walking distance of many attractions, for example, St. Stephen's Cathedral is only about a five-minute walk away. There are also plenty of restaurants nearby, and the metro station isn't far from the hotel.

Hotel Room: The room was incredibly spacious and expansive. We arrived at the hotel early, and the front desk was very accommodating, allowing us to check in right away after confirming that a room was available.

The Hotel is located on the hill and the entire city can be seen from it - very beautiful. The Hotel has a style and really feels like living in a castle. The parking is free and there is plenty of space. The but station is right at the Hotel and it takes 30-60min to get to city center. Our room had a 2nd floor, the wooden stairs  unfortunately creaked a lot, so one needs to move slowly at night not to wake up the kids. The breakfast is good, the restaurant is also good, and staff is very friendly. Overall I recommend the Hotel.

The room was quite clean, and parking was free. Overall, it was good. The only downside was that there was no in-room phone to call the front desk. I had to use my personal mobile phone to dial a specific number to reach them, which was a bit inconvenient.

Hygiene: Clean.
Facilities: The room is relatively new and the decoration is OK.
Service: The front desk is friendly, check-in, check-out and luggage storage are all smooth.
Environment: Very close to Schönbrunn Palace, very convenient to walk to. There are some restaurants and small shops downstairs and nearby, but they are basically closed on Sundays, so you need to plan your Sunday arrangements in advance.

It is a little far from the subway station, so it is not particularly convenient to carry a suitcase, but it is acceptable considering the price and the proximity to Schönbrunn Palace.

I stayed on my first trip to Vienna. It was convenient to move around about 7 minutes by my feet to the bus stop and subway station respectively. I arrived before check-in time, but I was happy to respond immediately. It was a pity that the drainage ditch of the shower was a little bad, and the water did not flow after use, so I struggled to clean my feet. The breakfast was delicious with many handmade items.

The room is located on the east wing of Schönbrunn Palace. Previously the room was used to receive heads of state and foreign guests. No matter the room facilities, the location or the view from the window is impeccable. If you must say the disadvantages, the shower area is slightly slippery, and breakfast needs to go to the parkhotel not far away, which is relatively average. Although the price is very high, but the room can accommodate four people, considering the absolute value for money.

I like it very much here. It's close to the train station and has many Chinese restaurants in the walking distance. Reception girl is very sweet and pretty. My room is large and homes good condition facilities. I like the breakfast dinner best on the 15th floor.

Love this hotel. Perfect location to prime attractions and well connected by buses to everywhere. Bus 540 goes straight to Kletterzentrum and to haupbahnhof in other direction. Sightseer bus stop and train to nordkette are right in front ad well. Eurospar supermarket next to it gives us everything we needed

Austria Trend

Columbus

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