Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.5

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Hat Yai

I booked my flight and hotel just a week before my trip, in a frantic rush. During peak season, there were hardly any international five-star hotels left to choose from, and continuous stays were impossible. That's how I ended up booking Centara Karon, and it turned out to be a wonderful surprise! The hotel's location is excellent – convenient (right outside the market) yet quiet (even light sleepers can get a good night's rest). The staff are all very nice, and the extra bed for my child made our week-long stay very comfortable. The main clientele of the hotel, and frankly, of Karon Beach in general, seems to be Russians.

We really enjoyed our stay at Waterfront Suites Phuket by Centara. The apartment was spacious, clean, bright, and very comfortable, with a beautiful sea view, large windows, and a balcony that made the stay even more special.

It was an excellent option for a family vacation because there was so much space — comfortable bedrooms, a big living area, and a dining space where we could relax together. The apartment had everything we needed for a pleasant and comfortable stay, and it truly felt cozy and welcoming.

The location was also a big plus, with the beach nearby and a very relaxing atmosphere around the property. Overall, we had a very positive experience and created wonderful memories here.

Thank you for your hospitality. We would gladly stay here again.

What we enjoyed most of our stay was how well treated we were by the staff and our kids had so much fun with all the activities the hotel
Offered daily. This hotel is really family orientated to give the best experience for the entire family. The breakfast was very good and for the kids a special table was set with everything they like in plates and cups themed for boys and girls. Special buffet nights are offered with local dances to entertain. The location is perfect, very close to restaurants, the beach and massages. We will definitely return.

Pros: Excellent location, close to the beach, nice hotel environment, with children's entertainment facilities, and a rich breakfast.

Cons: The hardware facilities are a bit old, the lobby is quite low-end and very hot. There were no welcome drinks or towels upon check-in, instead, they had a Starbucks where you had to buy your own. For a family-friendly hotel, it's not very accommodating to children; we were charged an additional 4200 Thai Baht for 4 nights for a child not occupying a bed (whereas many other hotels in Phuket offer free stays for children). Furthermore, the hotel doesn't offer Chinese-speaking service. The check-in time is late and check-out time is early (3 PM check-in, 11 AM check-out), which goes against international norms.

This is hands down one of the best-located hotels in all of Phuket.

Perched at the northern end of Karon Beach, all the rooms are villas, spread out across the hillside, and each offers a full ocean view. The hotel has a private, easily accessible stone pathway leading directly to Karon Beach. It's not a difficult walk at all.

The restaurant, situated on a cliff, boasts a first-class view and impeccable service. It truly exemplifies that traditional Thai smiling service that makes you feel right at home. You can enjoy your meal while gazing at the sea – no need to chase after those trendy Instagrammable restaurants, this hotel fulfills all your dining expectations.

Of course, the villas with private pools are the absolute best. After a day of exploring and working up a sweat, you can return to your room, shed your clothes, and immediately jump into your own pool. The rooms are certainly spacious enough, the air conditioning is powerful, and with a private pool, private sun loungers, and a private courtyard, what more could you ask for?

The service is 10,000% top-notch; every single staff member is incredibly friendly. Upon check-in, all you need to do is download an app to call for any service with a single tap, from room service to arranging a taxi – it's all managed seamlessly. Finally, a huge thank you to the front desk staff for helping me recover my lost ID. My sincere gratitude goes out to all the hotel staff.

Everything else was fine, but the front desk staff clearly discriminated against Chinese people. We booked a private pool villa, and on the first day we complained three times that the pool water was too dirty, full of dead insects and leaves, and stagnant, asking them to arrange for staff to clean it up. Were they deaf? They verbally promised three times, but no one came?

This stay at a five-star hotel in Bangkok was honestly such an unforgettable experience for us. We were visiting to celebrate our anniversary, and since we’re both pretty introverted, we didn’t mention anything special when making the reservation.

When we checked in today, the staff kindly asked about the purpose of our trip, and my husband mentioned that we were celebrating our anniversary. The staff truly went above and beyond to prepare such an amazing surprise for us. They upgraded us to a beautiful suite on the 47th floor with a huge living room and an incredible night view of Bangkok.

When we came back from sightseeing later that day, we were completely overwhelmed by how thoughtful everything was. The room was filled with surprises and lovely details — delicious chocolates, champagne, roses, and even two swans folded from towels. We were deeply touched and honestly felt so emotional. It made our anniversary trip even more special and memorable.

I had a wonderful stay at this 5-star hotel and would highly recommend it to anyone visiting the area. The location is fantastic—just about a 5-minute cab ride to Chatuchak, making it very convenient for exploring one of Bangkok’s most famous markets. There’s also a large Central shopping mall only a 5-minute walk away, which was perfect for dining, shopping, and relaxing.

What truly made my stay special was the exceptional service. The duty manager, Mr. Pitcha, was incredibly helpful and a true problem solver. He went above and beyond to ensure everything was smooth and made me feel completely at home.

Overall, it was a memorable experience. I only wish I could have stayed a few more days! I will definitely be coming back to this hotel again.

Location of the hotel is great and walking distance to big c and central world. Lots of massage shops along the walkway. Front desk is very helpful and friendly. Check in is very efficient. They gave us souvenirs on the last day of our stay which is very thoughtful. Room is very spacious and clean . Would definitely stay in this hotel again .

Reserved rooms at the hotel for a business trip as it was near my conference venue. It's is clean and well maintained. The staff are also very responsive to questions. Amenities wise the hotel offers a restaurant that offers breakfast all the way to dinner, a small gym, a pool. Unfortunately the complimentary electric Tuk Tuks can only be used if the reservation of rooms was made directly with the hotel.

Convenient for visa extension as directly connected to Government complex (Immigration) under one roof.  Front desk, housekeeping efficient and friendly.  Parking guard Gf was the opposite.  Told us to turn inside the building though we have informed him we booked into the hotel and made us going around for the first 2 floors only to find out all parking lots have been permanently blocked off.  Upon our distressed   final approach, we were told to go to 4f where bridged directly to the hotel building.  Otherwise, could have been a comfortable stay.

The hotel isn't very close to the beach, but there's a free hourly hotel shuttle running until 8pm. The swimming pool is great with 2 cool areas for kids to play. There's a sandbox and  an indoor play area. Rooms are big enough and come with a nice balcony, with a table and 2 chairs. Bathroom could be a little cleaner. The area around the hotel looks like a wasteland, but fortunately can reach a 7/11 and 2 other supermarkets within a 10-minute walk.

Our stay was truly wonderful, marked by comfortable beds and spacious, well-appointed rooms that perfectly suited my family’s needs. We especially appreciated the attentive service and thoughtful amenities provided throughout our visit. A special thank you to Shan, whose warm hospitality and prompt assistance made our experience even more enjoyable and comfortable.

GREAT stay again @ my preffered hotel at Pattaya. 
Closed by Central Pattaya, Soi 6 , Beach-Road, Soi Bhuakao, even Walking Street within 20min walking distance. ENJOY it & PATTAYA 🤗

Centara

Columbus

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