Name: Centara Nova Hotel Pattaya
Address: Pattaya, Thailand
Rating: 8.5

Thailand

Phuket

Bangkok

Pattaya

Koh Samui

Krabi Town

Japan

Osaka

I booked my flight and hotel just a week before my trip, in a frantic rush. During peak season, there were hardly any international five-star hotels left to choose from, and continuous stays were impossible. That's how I ended up booking Centara Karon, and it turned out to be a wonderful surprise! The hotel's location is excellent – convenient (right outside the market) yet quiet (even light sleepers can get a good night's rest). The staff are all very nice, and the extra bed for my child made our week-long stay very comfortable. The main clientele of the hotel, and frankly, of Karon Beach in general, seems to be Russians.

We really enjoyed our stay at Waterfront Suites Phuket by Centara. The apartment was spacious, clean, bright, and very comfortable, with a beautiful sea view, large windows, and a balcony that made the stay even more special.

It was an excellent option for a family vacation because there was so much space — comfortable bedrooms, a big living area, and a dining space where we could relax together. The apartment had everything we needed for a pleasant and comfortable stay, and it truly felt cozy and welcoming.

The location was also a big plus, with the beach nearby and a very relaxing atmosphere around the property. Overall, we had a very positive experience and created wonderful memories here.

Thank you for your hospitality. We would gladly stay here again.

Pros: Excellent location, close to the beach, nice hotel environment, with children's entertainment facilities, and a rich breakfast.

Cons: The hardware facilities are a bit old, the lobby is quite low-end and very hot. There were no welcome drinks or towels upon check-in, instead, they had a Starbucks where you had to buy your own. For a family-friendly hotel, it's not very accommodating to children; we were charged an additional 4200 Thai Baht for 4 nights for a child not occupying a bed (whereas many other hotels in Phuket offer free stays for children). Furthermore, the hotel doesn't offer Chinese-speaking service. The check-in time is late and check-out time is early (3 PM check-in, 11 AM check-out), which goes against international norms.

What we enjoyed most of our stay was how well treated we were by the staff and our kids had so much fun with all the activities the hotel
Offered daily. This hotel is really family orientated to give the best experience for the entire family. The breakfast was very good and for the kids a special table was set with everything they like in plates and cups themed for boys and girls. Special buffet nights are offered with local dances to entertain. The location is perfect, very close to restaurants, the beach and massages. We will definitely return.

Extremely satisfied! When I booked, I mentioned it was for our wedding anniversary and requested a sea-view villa with a good view. During check-in, the chubby guy at the front desk was super thoughtful and gave us room 403, which he called the 'best sea view'. We could see an unobstructed ocean view right from the bed – absolutely stunning! The room wasn't huge but perfectly adequate for two, and they even folded towel swans and provided a welcome fruit platter 👍. 

Breakfast at the hotel's Cliff Restaurant had a wonderful ambiance and setting; enjoying breakfast with a sea view was incredibly relaxing. 

Both the large and small pools were beautifully arranged on different levels, surrounded by lush greenery, making for a pleasant sight. 

Since the hotel is located on a hillside, there's a bit of a distance between the rooms, lobby, and restaurant. However, it's quite convenient as you can download the hotel's app to call for an internal tuk-tuk anytime for pickup and drop-off. 

There's a pathway from the hotel down to Karon Beach, but we decided against going because of the sun and opted to just relax in our villa instead.

The only downside is that because it's on a hillside, there are no restaurants or shops nearby, so you need to take a taxi to go out. Karon Avenue isn't far though, just a few minutes drive downhill. From a 'lie flat and relax' vacation perspective, I personally highly recommend this place.

Our family (two adults and a three-year-old child) stayed in a villa, and it was wonderful! It's immediately obvious they recently opened it; the room still smells clean and freshly furnished. Everything is beautiful and spacious, and it's convenient that the parents have their own room.
The service is excellent; all the staff are smiling and helpful. They cleaned the room several times a day and brought delicious complimentary gifts.
They offer à la carte breakfasts in the restaurant for villa residents only, but you can also use the entire hotel's facilities, including breakfasts in the main restaurant. We had the à la carte breakfast, and it was plenty. There's a choice of Thai dishes and standard fare like avocado toast, Benedict, pancakes, omelets, and granola. You can also choose small snacks from the buffet.
From 5:30 PM to 7 PM, villa guests are offered complimentary cocktails with delicious snacks. Unlimited coffee and tea are also available. There's a playroom for kids, a large pool with slides, watering cans, buckets, and a playground. My son was thrilled ☺️
Probably the only downside is that they take a 5,000 baht deposit upon check-in. (No one warned us about this, but that wasn't what bothered us. It was the fact that the deposit is refunded upon check-out. We had an early flight, so we simply wouldn't have had the opportunity to spend that much Thai baht, but they accommodated us and returned the deposit the night before.)
Karon Beach is a 10-minute walk away, and there are tons of shops nearby, a 7-11, cafes, massage parlors, and everything else. I didn't want to leave. You're great. I hope you maintain the level of service.

amazing stay! the link bridge connected to all the major shopping area! practically do not need any transport. the bridge is suitable for wheelchair too! i do not have to worry about traffic jam, raining day or even out in the sun! the bridge solved everything. i love my stay here. i did not mention about celebrating birthday during my stay yet the hotel was able to identify it and sent a birthday cake into my room. 

i upgraded on the spot to The Club which enabled me to access breakfast. the selection was not wow but quality and service impressive. i requested for non egg yolk sunny side up, and they managed to help me with it. will definitely come back! 

you can request room service/ amenities through an app. the service was fast! i ordered food through room service and requested for ice tub. within 20mins, it was delivered to my room 4520.

we had quite a short stay here but absolutely loved it. they had the ABSOLUTE BEST breakfast in the whole hotel breakfasts world - both european and asian types were full of choices and i genuinely couldnt decide where to start. the entire hotel left me speechles with the decor it was really beautiful. the gym had such a nice view of the pool and the surrounding garden. it is also very close to the public transport, shopping malls and night markets. if you consider staying here, definitely yes - you will remember it for a very long time.
i cannot wait to come back again

Location of the hotel is great and walking distance to big c and central world. Lots of massage shops along the walkway. Front desk is very helpful and friendly. Check in is very efficient. They gave us souvenirs on the last day of our stay which is very thoughtful. Room is very spacious and clean . Would definitely stay in this hotel again .

Reserved rooms at the hotel for a business trip as it was near my conference venue. It's is clean and well maintained. The staff are also very responsive to questions. Amenities wise the hotel offers a restaurant that offers breakfast all the way to dinner, a small gym, a pool. Unfortunately the complimentary electric Tuk Tuks can only be used if the reservation of rooms was made directly with the hotel.

Second time here. Was given a bit too small room with noisy aircon. Overall was good though.

The hotel isn't very close to the beach, but there's a free hourly hotel shuttle running until 8pm. The swimming pool is great with 2 cool areas for kids to play. There's a sandbox and  an indoor play area. Rooms are big enough and come with a nice balcony, with a table and 2 chairs. Bathroom could be a little cleaner. The area around the hotel looks like a wasteland, but fortunately can reach a 7/11 and 2 other supermarkets within a 10-minute walk.

We chose a two-bedroom suite for our family trip to Pattaya. It was great, as the two rooms were connected and had three large beds, easily accommodating 5-6 people. Centara is a well-known company in Thailand, and the hotel's location is fantastic, with plenty of restaurants right outside. Terminal 21 shopping mall is also only about a kilometer away. Aside from the slightly dated facilities, everything else was perfect. Even though there were many Indian guests, it didn't bother us at all.

GREAT stay again @ my preffered hotel at Pattaya. 
Closed by Central Pattaya, Soi 6 , Beach-Road, Soi Bhuakao, even Walking Street within 20min walking distance. ENJOY it & PATTAYA 🤗

Centara

Columbus

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