Name: Conrad Macao
Address: Macau, China
Rating: 9.5

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The hotel boasts a superb location, conveniently situated yet surprisingly quiet. With a shopping mall right next door, dining and getting around were a breeze. All downtown attractions are within walking distance. The hotel facilities are well-maintained and don't feel dated, the rooms are spacious, and the staff were quite friendly and helpful. Housekeeping was just okay; it wasn't exceptionally clean, but it was acceptable. The breakfast area was very crowded, and during peak hours, expect long queues. A highlight was being able to watch the planes and fireworks for the 60th National Day celebration. We stayed for six consecutive days and were very satisfied overall.

Excellent service overall, but serious air conditioning issues severely affected my sleep experience.

Throughout my stay, the hotel's service team was professional; concierge, front desk, and housekeeping were all satisfactory. Unfortunately, a major issue with the in-room air conditioning system severely impacted my overall experience.

**The Problem:**
Every night, the AC would automatically increase the temperature to around 28°C (likely a system preset or malfunction), causing me to wake up feeling uncomfortably hot multiple times and forcing me to manually readjust it. Given Singapore's hot and humid climate, a comfortable room temperature is vital for a good night's sleep. This problem led to several nights of disturbed sleep, leaving me feeling exhausted during the day.

**Recommendations:**
1.  Please have your engineering department investigate the AC control system to determine the cause of the automatic nighttime temperature adjustment.
2.  If this is an energy-saving setting, I recommend proactively informing guests during check-in or allowing them to lock the temperature via the control panel.
3.  Consider offering compensation to affected guests.

Overall experience is wonderful. Vivian who serve me at the breakfast is really dedicated and did an excellent job in serving other guests as well. Most staff in the premise are good. She deserves an absolute praise and applause. The lady who attend the pool side I forgot her name did a great job as well. However, there was some strange smell on my floor corridor. Some features in my room were not working including the speaker in bathroom and brightness adjustment of the lamps on each side of the bed. Some buttons are rusted and the carpets need some deep cleaning.

As an apartment, it has complete living facilities. It is recommended for business stays or family trips. The public facilities are shared with the hotel, and there is a shuttle bus to the subway, which is very convenient. The only regret is that the floor is not high, and the view is average, not as good as before.

The front desk staff kindly offered us a complimentary upgrade to a twin room, which even boasted beautiful night views of Big Ben. The location is truly excellent. Housekeeping was also exceptional; they meticulously tidied up our personal items and neatly arranged them. We were even gifted a teddy bear and a rubber ducky. I had specifically requested a customized teddy bear with my name when booking, and I was absolutely delighted that they fulfilled this special request. Breakfast was delivered directly to our room, and the service throughout our stay was fantastic. The hotel itself is incredibly convenient, offering a wide range of dining, shopping, and entertainment options. We will definitely choose this hotel again for our next visit. Its superb location means you can capture beautiful photos wherever you go! In short, it was an absolutely brilliant stay!

Conrad Hotels & Resorts

Columbus

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