Name: Grand Mercure Jakarta Harmoni
Address: Central Jakarta, Indonesia
Rating: 9

Brazil

Sao Paulo

South Korea

Seoul

Indonesia

Central Jakarta

Thailand

Bangkok

United Arab Emirates

Dubai

China

Shanghai

The hotel has a beautiful environment and considerate service. Dining and travel are convenient downstairs. The slippers in the hotel are great! The only drawback is that there is construction around the hotel and the noise is too loud!!!

Having just arrived in São Paulo, a city in the Southern Hemisphere, I happily checked into my hotel after arriving from the airport. Suddenly, I realized my small carry-on bag, which I usually use to store my belongings, was missing. I'd even left my phone in it when I got out of the car. I was so panicked! Fortunately, I never ask for receipts, but as if by some miracle, I asked the driver for one. I quickly told the lovely receptionist about my bag and handed her the receipt. The receptionist appeared unhurried and leisurely called the taxi company. They told me which car was waiting and would contact the driver. Although over half an hour had passed since I got off the car, I was worried, but surprisingly, I didn't despair. Just two or three minutes later, the front desk phone rang. They told me the driver was on his way to the hotel with my bag, but because of the morning rush hour, there might be a delay. I was stunned. I had never expected the people of São Paulo to be so kind and efficient! I was both surprised and touched! My bag was in the back seat. I bought coffee ☕️ and some food at the popular cafe in the lobby, slowly admiring the beautiful hotel surroundings while patiently waiting for the driver to arrive. After about 20 minutes, the driver arrived at the hotel door, carrying my bag and smiling broadly. He kept thanking me and offered me the money as a token of his gratitude. He was very polite and refused to take it. Without further ado, I shoved it into his pocket. I read an article a long time ago that said Brazilians 🇧🇷 are all like-minded people! This personal experience has truly struck me as spot-on! The hotel front desk service was also excellent; they had a room for me before 11:00 AM. I'm truly grateful to Brazil 🇧🇷 and São Paulo! Thank you to the driver and the hotel front desk staff 👩💼 for making my trip to São Paulo a safe, enjoyable, and complete experience. 💕

The girl who makes tapioca/waffle/omelet for breakfast is a sweetheart! The guy who was in the cafe coordinating too, very friendly and helpful.

Overall, it's pretty good. There are many restaurants nearby, and it's quite safe. I'll definitely come back again. Overall, it's great, hahaha!

The location is excellent, right in the heart of Gangnam. We didn't use the subway, so being close to a station wasn't a priority for us. The hotel occupies an entire building, which gives it a complete and self-contained feel. There's also a parking platform, which is very convenient. The hotel service was fantastic across the board – concierge, front desk, and housekeeping were all excellent. The rooms are also quite spacious. The biggest issue is that the rooms are a bit dated; the plain white walls and overall decor feel very old-fashioned, almost like a state-owned hotel from a smaller Chinese city. I hope you understand what I mean by that.

I recently stayed at Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and had a wonderful experience overall. The hotel offers spacious, well-appointed rooms, excellent facilities, and a convenient location connected to Yongsan Station, making it an ideal choice for visitors to Seoul.

What truly made my stay memorable was the outstanding service provided by Amy from the Front Desk. As we were preparing to leave, we needed a vacuum cleaner to remove air from our airtight packing bags. Although this was an unusual request, Amy went above and beyond to assist us. She made an exceptional effort to locate a vacuum cleaner, checking with various departments until she was able to find one for us. Her dedication, resourcefulness, and willingness to help exceeded our expectations and reflected the hotel's strong commitment to guest satisfaction.

The rest of the staff were also professional, friendly, and attentive throughout our stay. The room was clean, spacious, and comfortable, and the hotel's facilities were well maintained.

The only downside during our stay was the pillows, which we found to be a little too soft and flat for our preference. Some guests may enjoy them, but we would have appreciated firmer pillow options for better sleeping comfort.

Overall, this was an excellent stay, made even more memorable by Amy's exceptional customer service. I highly recommend Grand Mercure Ambassador Hotel and Residences Seoul Yongsan and would be happy to stay here again on my next visit to Seoul.

An average hotel. Stains on the bed are quite common in Southeast Asia, and there was hair in the bathroom. The staff called in the morning to ask if I wanted to extend my stay, and their English accent was very strong. On the positive side, the staff were all very enthusiastic, the desk was quite large, and the hotel was relatively quiet.

The room was fantastic, and both the staff and front desk were very welcoming. The price was also very reasonable. The hotel's location is great, close to the city center and only 5 kilometers from Grand Indonesia mall. There are also many smaller malls and restaurants nearby.

Grand Mercure

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