Name: JW Marriott Sanya Haitang Bay Resort &SPA
Address: Sanya, China
Rating: 9.3

China

Shanghai

Shenzhen

Sanya

Beijing

Xi'an

United Arab Emirates

Dubai

Located in the heart of Shanghai, the biggest advantage of this hotel is its convenient transportation. It's just a five-minute walk to the entrance of People's Square Metro Station, where multiple metro lines converge. There are also many restaurants of various price points nearby, making it truly a top choice for tourists visiting Shanghai. The housekeeping staff were exceptionally friendly, always greeting us with smiles. Other aspects were pretty average. The room decor was a bit dated; the front desk staff were laughing loudly and shrilly, which came across as very unprofessional. The lobby was also filled with influencers and elderly women taking photos, which negatively impacted the guest experience and directly lowered the hotel's overall ambiance.

I was very satisfied with my stay this time. The hotel's location is excellent, with plenty of dining, entertainment, and shopping options nearby. The room was spacious and bright, with impeccable cleanliness. The bedding was just right in terms of softness and firmness, ensuring a good night's sleep. The guest relations and front desk staff were friendly and responsive to requests, especially Dannie, who was very enthusiastic. Overall, everything was great, and I'll definitely prioritize this hotel for my next visit.

👍🏻The service at Marriott is top-notch, no complaints. The front desk staff and bellhops were incredibly thoughtful and efficient with our check-in. The wake-up call service in the evening was also very prompt.
🌃The room had excellent soundproofing and blackout curtains, making it incredibly quiet and comfortable at night, ensuring a peaceful sleep.
🏨The room was also very spacious and the facilities were all new. If we needed anything, a call to the front desk was usually answered on the first ring, and service response was very timely.
🍸I highly recommend the 'Lobby Lounge'. We ordered one non-alcoholic drink and two cocktails, and they were all delicious. I particularly recommend the 'Green Code'. The snack platter with chicken wings and fries was also excellent; both the ingredients and seasoning were top-tier. Especially, the service staff at the Lobby Lounge were very attentive and thoughtful ❤️ Highly recommend! 🤩
🏊🏻♂️The pool was empty around 7-8 AM, so we had it all to ourselves.

💌Small suggestions (hoping you can do even better):
1️⃣It would be great to have a hand soap dispenser in the room. Although there was facial soap, I still prefer a separate hand soap. Additionally, currently there's only a tissue box in the bathroom. It would be convenient to have one by the bedside or on the small dining table.
2️⃣The breakfast was very rich and plentiful, but there were a few minor details. For example: ① The serving spoons for porridge, especially the large spoon for plain congee. Because the plain congee was quite thick, a lot would stick to the spoon, which made us hesitant to use it later. Perhaps more frequent replacement and cleaning could be arranged. ② Also, the watermelon might have been sitting out for too long; the pieces in the dish were not very fresh anymore. They were dark red and even tasted a bit bitter. Instead of cutting them into large chunks, maybe cutting them into smaller slices and arranging them to prevent stacking and squeezing, or putting out smaller batches more frequently, could help maintain freshness.
3️⃣When driving, the navigation automatically directed us to the cargo underground garage. We also took a wrong turn and only then realized that the guest parking garage was further ahead. It would be helpful to have clearer signage here, indicating that the guest parking is ahead.

Overall, this was a perfect weekend getaway experience, and we are already looking forward to our next visit.

Our exceptional service experience started at JW Marriott Hotel Jinmao, thanks to the dedicated service of staff member Xana! Our entire stay was comfortable and rejuvenating, without a single flaw, far exceeding our expectations. As a Guest Relations Specialist, Xana possesses solid professional skills and an excellent service attitude. Check-in was efficient and convenient, explanations were detailed and clear, and she had a thorough understanding of all hotel services and facilities. Throughout our stay, she provided attentive assistance, proactively checking on guest satisfaction, patiently listening to our needs, and actively coordinating solutions to various issues. Her responses were prompt and her handling of matters was impeccable. Her service was gentle and warm, meticulous yet appropriate, genuinely sincere without being forced, and thoughtful without being perfunctory. Every detail showcased the high quality of Marriott's premium service. The hotel's hardware facilities are high-end and complete, the rooms are clean and elegant with excellent soundproofing, and the bedding is comfortable. The public areas are tidy and grand. This perfect stay experience was entirely due to Xana's dedicated efforts. I genuinely give it a five-star recommendation and will definitely choose to stay here again next time!

Overall, a huge thumbs-up! Everything was fantastic, from the rooms to the overall facilities and the staff. A special shout-out to Cassie from Guest Relations, who called ahead to accommodate my room preferences – so thoughtful and attentive. Niya was professional and incredibly warm, patiently helping throughout our stay, which really made the experience perfect. Also, Sally, who handled our check-in, was meticulous and professional, and the ladies in the executive lounge were kind and patient. The staff we met in the breakfast restaurant, housekeeping, and the lobby were all very professional and enthusiastic. Plus, the pool was incredibly comfortable, with great water quality, excellent facilities, and responsible staff. We'll definitely be back!

This hotel was originally just a one-night stopover, but the overall facilities, lounge, and room type turned out to be a pleasant surprise. In China, you probably won't find a JW Marriott at this price again.

The hotel is located on a rocky beach in Dadonghai, without sand, but offering a different experience: mudflats foraging and swimming in the sea (there's a recessed, shallow area on the rocky beach in front of the hotel that's safer at low tide). The overall sea view isn't bad at all; one side offers a view of the curved Dadonghai beach, while the other faces the lighthouse.

The hotel facilities are quite comprehensive, with a long family pool and a shallow children's pool. Armbands and full-body swimming life jackets are provided free of charge, and there are even cylindrical holders for shoes. There are numerous lifeguards, strategically placed so that every blind spot of one lifeguard is covered by another. This is completely different from the setup at other five-star hotels in Sanya, and the pool closes at 10 PM, which received unanimous praise from my family. The outdoor open-air children's playground is similar; for younger children, the playground staff will even follow behind to supervise, truly demonstrating JW's high standards.

We booked an executive sea-view room in the East Wing, a room type that directly faces the sunrise over Rabbit Tail Ridge. Plus, it has a huge balcony, instantly eliminating any feeling of a small room.

Since we only stayed for one day, we couldn't experience many of the dining options. However, seeing the hotel selling egg pancakes for 15 RMB and refreshing Qingshubiang for 20 RMB, I immediately felt that the prices were accessible to the general public. The executive lounge's food could only be described as average Marriott quality (I suspect this might be due to the hotel's price point), but it's one of the few resort hotels that even has an executive lounge. The breakfast experience was excellent, with stewed soups, JW noodles, numerous egg preparations, fermented grain vinegar, sour noodles, Hou'an noodles, and various fresh juices. Among the three hotels we stayed at in Sanya, this was the lowest-priced hotel, yet it had the highest breakfast standards.

The service was excellent overall. Whether it was the lounge attendant helping us with a last-minute room change (and getting us a room with a large balcony), or the front desk staff running out to find the mini-train because my child wanted to ride it when it was almost closing time, or the proactive luggage service and reminders from our butler Una, it all truly met the high standards of a luxury five-star hotel!

Some suggestions:
1. The open space on the large balcony could really benefit from some decorations and lounge chairs; I think it would enhance the resort feel.
2. Stronger signage is needed from the East Wing to the West Wing breakfast area. It's quite hard to find since you have to take an elevator.

Overall, it was a very pleasant stay. Aside from the lack of a sandy beach, this is a high-standard, high-value-for-money resort hotel!

Michael, our butler at JW Marriott Hotel Sanya Haitang Bay, provided exceptional service. He proactively reached out before our arrival to clearly explain all the hotel benefits and activity details. Throughout our stay, he was prompt and patient in answering all our questions about the pool, breakfast, and check-out times. He even helped us request a late check-out and prepared a thoughtful souvenir. The entire experience was fantastic, with quick responses to our needs, making everything feel effortless. This stay far exceeded our expectations, and I highly recommend it.

JW Marriott

Columbus

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