Name: Kimpton SYLVAN ATLANTA - BUCKHEAD by IHG
Address: Atlanta, United States
Rating: 8.8

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Deco is a bit dated, room ceilings looking industrial / unfinished. They made a mistake by not assigning us a Hollywood sign room and we had to complain to have this sorted, could have been easily missed if we forgot to say anything. Also the package receiving / handling process is messy with no proper system of tracking, I spent 30 mins checking at front desk when the receptionist insisted that DHL has not delivered it yet whilst I showed them on my app it had delivery confirmation, he then further asked me to show him who signed for it, and of course everything is done these days and would not have these signatures. Anyway when I got back into the room and I found the package already in the room, so much for their signing / tracking system (which is non-existent), complete utter mess!

The community around the hotel is clean and safe, the room facilities are complete and comfortable, although the room is not big, the service provided is still good, such as free taxi within 3 kilometers. There are churches and Hammer Museum nearby, and it is not far from Beverly Hills.

Short trip in LA for visa applications. The hotel location is great, close to the VFS Global. Though in Trip.com website says the breakfast is not included, but the reception information BF is included which is a surprise.

When I was inexplicably leaving the store, I said that I had to accept Amenity Fee. It seemed to be 30 knives. I didn’t explain anything when I first checked in. I don't know if the corresponding cost is a disposable toothbrush.  There are drinks and snacks in the room, but there are no prices.  The hotel is relatively new, so health is OK. But the price is relatively low cost. Not recommended to stay! Can't talk about any good experience

I had ordered french toast for breakfast, but it arrived looking more like a cake. I hardly ate it. The manager at ROCCO on 2nd floor and the waiter who served me decided to waive my bill, which was a surprise as I did not expect that! It was a thoughtful gesture to which I truly appreciate.

The service doormen were so service oriented, smiled, greeted and helped with the swivel door each time one comes back to hotel. They also assisted to book a taxi for me to the airport.

The location of hotel was excellent and near enough to get to all the important sights. Loved the toiletries offered in the bathrooms.

The soundproof from room to room is horrible, one morning woke up by the noise (screaming, yelling kids) at 6 am, and one night woke up to the noise( fighting and yelling couple) at 2 am. Need to call twice to the help desk in order for them to call and warn the next room.

Did requested the makeup mirror for 2 mornings and on the 3rd morning my husband walked up to the front desk and directly asked for it and they said you should find the cleaning staff and ask for that by yourself. (In the hotel note it stated makeup mirror is included for free request )

Good location, it is quiet in the middle of noisy, hotel facilities are OK, the breakfast environment downstairs tastes quite good, it is expensive, there is a Japanese supermarket across the road to eat cheap, the pizza next to the pizza shop is also delicious.

Good breakfast and room environment is perfect
Will visit again

It was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!

The front desk superviser (I think her name was Vee) and Alexis were wonderful, The blind date with a book was such a fun and awesome idea! The pool was beautiful, and the hotel itself had a lot of character. Great walking distance to Buckhead village, would definitely stay here again~

KIMPTON Hotels & Restaurants

Columbus

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