Name: Protea Hotel Fire & Ice! Pretoria Menlyn
Address: Pretoria, South Africa
Rating: 8.9

South Africa

Cape Town

Zambia

Lusaka

Pretoria

Umhlanga

Tanzania

Dar es salaam

Sandton

While I wasn't a fan of the fixed showerhead in the bathroom, this hotel is otherwise highly recommended for anyone traveling to Cape Town. Protea is South Africa's national flower, and this hotel chain, named after it, boasts an elegant, castle-like exterior, as its second building was formerly a prison. Under the Southern Hemisphere's summer sun, it perfectly complements Signal Hill in the background. The central courtyard is lush and green. We stayed on the second floor of the second building, watching the professors and students from the business school below come and go. The third building houses the restaurant; a five-minute walk down the steps and a left turn brings you to the waterfront. During our stay, Ms. Gail at the front desk was incredibly helpful. She resolved an issue where our room didn't match the photos on the booking website and even arranged for someone to assist us with the complicated process of booking tickets for Table Mountain National Park. Throughout this, I witnessed the familial camaraderie among the hotel staff and their genuine, easy smiles.

Beautiful hotel, but super small room. I wasn’t expecting the room to be that small after payig so much money. I booked the hotel for 4 nights but had to cancel the other 3 nights because it was very small and couldn’t even open my luggage well, there was just no space. 

The room was just ok, just a standard room.

This is a very clean and safe hotel with a good breakfast. There is a Wild Fig Restaurant just a stone's throw away where you can dine (but it seems to be closed on Sunday night).

It only takes about 15 minutes by taxi from the hotel to the airport and the city center.

The hotel is in a great location with beautiful scenery outside. The hotel is very clean. The room is large. The service staff is warm and thoughtful. It was a very satisfactory experience. I look forward to staying here again next time.

The staff was friendly and helpful, willing to adjust and help. Allow us to check in early upon arrival because there is availability. Overall was excellent hotel, services and hospitality.

Just one comment, the floor is quite dirty, you are recommended to wear slippers but hotel slippers are not provided. Other cleaning facilities and services are available the basic.

The hotel was out of this world.The staff were friendly and extremely helpful .The hotel’s cleanliness was breathtaking .My room was nice and spacious The hotel bar has an outside are where you can chill and have a cocktail .The hotel also has a restaurant,you don’t have to order in or go out to eat because the food was very good .I cannot  wait to be back and experience the pool area

The service is impeccable from the security gate to your suite. Friendly, efficient and professional staff. Excellent restaurant and breakfast. A very comfortable room. The room lacked cutlery and crockery. There was an AC in each part of the room but basic TV channels. The room also had a comfortable bed and great Eartherapy toiletries. A great stay overall. 

The service at this hotel is amazing, everyone made me feel very welcome every day. The breakfast was very good, and as someone who stayed here for 2 weeks there was enough variety each day that I didn’t get very bored by the end. Housekeeping was great and provided ample amenities. The rooms were spacious and comfortable. The only downside of this hotel is its location in the CBD, which is not a safe area and experiences heavy traffic almost every day, especially during rush hour. However, the hotel itself is very safe, in the sense that I was not worried that any harm would come to me once I was inside the building. Additionally, there were often glitches with the WiFi, but unfortunately that is the case in most places in Zambia and the connectivity was usually stable enough to do video calls.

Facilities: Airport hotel, the room is small, like a dormitory. It is a place to sleep. No slippers, no toothpaste toothbrush. The bed is small. The air conditioner is not hot. Breakfast is very small.

Hygiene: There are bugs.

Environment: There is nothing outside, it is close to the airport, and you can walk to the airport.

Service: When you sit down and order food, suddenly trip. Ask the waiter for a box of matches and charge 50 grams of watcha.

Very good business experience journey, African hotels are good, have the opportunity to continue to stay again, the hotel overall clean service quality is a four-star 

Breakfast was average and environment was ok. There is a 24-hour convenience store near the gas station next to it. It is too difficult to find a convenience store in Lusaka. In a business district, you can go to the supermarket to buy something during the day.

The room was clean, tidy, and odorless, as well as spacious and bright. The staff were very friendly. The hotel breakfast was plentiful, the surrounding area felt safe, and there's a supermarket downstairs, which was very convenient for shopping. The rooftop restaurant offered a wide variety of delicious dishes.

Hatfield's location is excellent, surrounded by embassies, so safety is definitely guaranteed. The hotel offers a comprehensive range of services, including dining and airport transfers. However, the hygiene is just average; I'd recommend bringing your own pillowcase and sheets.

The room size is right, the service is thoughtful, especially very hygienic, the breakfast is not bad

Protea Hotels

Columbus

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