Name: Burgu Arjaan by Rotana
Address: Istanbul, Türkiye
Rating: 8

United Arab Emirates

Abu Dhabi

Dubai

Türkiye

Istanbul

Saudi Arabia

Riyadh

Qatar

Doha

Makkah

This was an absolutely wonderful hotel. We stayed for 5 nights. Staff, from the concierge, to the doorman, to the cleaners were all polite and friendly. Breakfast was a good spread. They treat you like a VIP whereever you go. Room was clean and service was prompt. We were greeted by Saleh at the reception counter, he was a very friendly and helpful, knows who we were and greeted us by our names everytime we passed by the counter. 
Connectivity to Abu Dhabi mall is also a big win. 
The location has a few  more authentic restaurants if you care to venture a bit further. Al Aqsa a place that sells only Kunafah and baklava is only 10 mins walk away. We went there every night.

The room is spacious, and the balcony directly overlooks the Presidential Palace and the Palace Hotel. It's very convenient to go and have coffee at the Jinbo Coffee. The night view is stunning. Service: They provided a free extra bed. Towels are available at both the pool and the beach, and the water is warm and soft.

Overall, my stay was great and I'd definitely recommend it.

**Location:** The hotel is centrally located, right by a subway entrance, making it super convenient to get to all the attractions and shopping areas.

**Facilities:** The room was clean and tidy, with modern decor. The bedding was comfortable, and I slept really well. The bathroom had a separate wet and dry area, and there was plenty of hot water.

**Service:** The front desk staff were very welcoming, and check-in was efficient. They were also quick to respond whenever I had an issue.

**A small suggestion:** It would be perfect if the in-room Wi-Fi signal were a bit stronger. I would consider staying here again!

One of the best hotels to stay at in Abu Dhabi 👍👍👍 I genuinely recommend it to anyone looking for a great experience. The location is excellent, safe, and quiet, while the hotel facilities are simple and practical, and the rooms are clean and comfortable. I especially want to highlight the breakfast! Café 302 offers truly exceptional and delicious food 👏👏👏 It feels like every chef and barista is incredibly skilled, and the dishes are fresh and refined. My only regret is not being able to have more coffee! 😄 The service is also very warm.

We had a pleasant stay at this hotel. While the room wasn't massive, the size was perfectly adequate for two people and it was spotlessly clean. You can't beat the location if you're a traveler—it's a stone's throw from the main bus station and just a short walk to Al Wahdah Mall.
The service truly stood out. The Filipina receptionist on duty was incredibly accommodating and friendly, allowing us to check in smoothly upon our arrival at noon. Breakfast was also a highlight, particularly for health-conscious guests, as the salad bar was fresh and had plenty of variety.

This is a business hotel, wonderful, clean. Delicious breakfasts. Far from the infrastructure, you can get to the mosque by taxi, since there are highways around, you won't get there. Breakfasts are not varied but enough, very tasty

Great hotel for a couple of days in the city. It's about a 30-minute taxi ride from the airport. The room might be a little dated, but the bedding and bathroom facilities were clean, and that's what matters most. The staff were friendly and responsive; they processed my early check-in very quickly 🙏. P.S. The windows definitely need a good wash though 🧽.

The reason I chose this hotel at the time was that it was new and opened in 2018. Compared to the St Regis and Park Hyatt on the left and right, which were both opened in 2011. Rotana is a local high-end hotel brand in the United Arab Emirates. There is indeed a certain gap between the service level and the international brands. For example, the facial expressions when facing guests, the overall breakfast arrangement, and the meal collection process need to be improved. Moreover, the check-in service this time was really bad. I booked a room with a sea view and a lounge, but the hotel received information about a room with a garden view without a lounge. It took two hours to find Ctrip on site to resolve the issue. , in the end I don’t know whether it was the hotel or Ctrip’s problem.

Excellent location, in the heart of city centre, a lot of restaurants and supermarket nearby, a big shopping mall next to hotel.
many bus stops close to hotel
Short walk to Abu Dhabi long distance bus terminal
Short walk to other hotel to take free shuttle bus to Yas Island
the staff are very smart and professional
They can speak very good English
the room is very clean
I recommend everyone to stay here

⭐️⭐️⭐️⭐️☆ (4/5)
Stayed on: July 11 – July 12
Room: Guest Room – King Bed
Guest: Ahsan Ali

Very clean and modern hotel with friendly staff. The room was spacious with a comfortable king-size bed and great lighting. Location is excellent — right in the Capital Centre area.
Tried the restaurant — food was good, though a bit pricey. Pool and sauna were well-maintained, perfect for a short relaxing stay.

Only small issue was the check-in delay during a busy hour.

✅ Would definitely stay again for short business or solo trips.

I am writing to share my excellent experience during my recent stay at Towers Rotana on 13th December 2025 for the Learners Education conference. 

I arrived early at 5:30 am, well before the 1:00 pm check-in time. I requested to use the facilities to freshen up and was promptly offered an early check-in and Club Lounge breakfast for a very reasonable fee. Having a background in hospitality myself, I was thoroughly impressed by this. It is a fantastic example of empowering front-line employees to drive incremental revenue while providing high-value service. 

I would like to especially recognize Hassan (or Hassim) at the front desk. He was very pleasant, and handled my arrival with great professionalism. I also want to commend the young lady at the Club Lounge (a new staff member from Myamar); she was incredibly friendly and diligent in managing both check-ins and the food supply. 
Having lived in Dubai for two years and previously stayed at the Media Rotana in Barsha, I found Towers Rotana to be just as exceptional. The convenience and service are top-tier. I will certainly stay here again and will be recommending your hotel to my friends.

Highly recommended for tourists!

**Location:** The location is fantastic! The hotel is just a short walk from the metro station, which is only one stop away from the Burj Khalifa and Dubai Mall. There are coffee shops and convenience stores nearby. I chose a room with a view of the Burj Khalifa, and for the price in this area, I think it's a great deal! Especially when traveling with family, a room with a view is definitely a plus.

**Service:** On the day of check-in, our room wasn't ready until over an hour after the official check-in time, so we had to wait in the lobby for over an hour. However, the front desk offered us a complimentary dinner, which was delicious! I'm not sure how much it would have cost to add dinner separately. On check-out day, they also extended our check-out time by an hour. There's also a comfortable seating area in the lobby.

**Facilities:** The breakfast is definitely a highlight! You can eat until you're full, and there are many choices. I recommend going to the first floor for breakfast, as it's much better than the second floor. You can eat so much that you won't even need lunch. The room has a fridge and a kettle, so you can make instant noodles or store fruits you buy.

Good value for money. I really liked the location of the hotel. We were quickly checked in, earlier than expected. This made us very happy, because the children were tired after a long journey. We were given a great room on the 10th floor with a beautiful view. Many thanks to Debbie for the wonderful check-in and attention to the guests.
Meals:

We took two meals a day - breakfast and dinner. And we bought breakfast on the first day, because check-in is after lunch and the first breakfast begins the next day. We liked the food, the choice is good. We got there on a holiday, there was a festive pilaf with lamb for 3 days and the serving areas are beautifully decorated.
The main restaurant is simply wonderful in both selection and service.
We spent one evening in the Rosso restaurant. Everything was fine until we were persistently asked to leave a review on Google about the restaurant and the waiter. After that, we waited for our dessert for half an hour. Good service ended after the review. We did not like it.
Room:
We were given a great room with a large balcony and a view of the Ferris wheel. The view from the window deserves special praise, it is very beautiful both day and night. The room is clean and spacious, they cleaned well. They laid out a sofa for the children and made the bed linen.
I celebrated my birthday at the hotel. The hotel made pleasant surprises all day. They decorated the room, brought a cake and a gift with a card. Thank you very much!
Beach: public, access to it is through the pool. Very convenient, no need to walk along the street and cross the road. We saw this entrance on the second day. Beach towels are given out on the 3rd floor in the fitness club. And for the pool - on the 2nd floor. This is not very convenient, because it is difficult to wait for the elevator. And getting to the 3rd floor, and then to the 2nd or 1st takes a lot of time. It would be better if they gave out towels for the beach at the pool. Especially since the towels look the same and you can return them anywhere.
Pool: good pool, the water in the summer is like cooling. After the hot sea water, it is very pleasant to cool off by the pool. There is an awning over the children's pool to protect from the sun.
The elevator: a special topic. Since the building is multi-story and has two wings, three elevators are not enough and you have to wait a long time. You can walk down the stairs, but with a stroller it is impossible. As well as getting into the elevator, it is always full.
Overall: we really enjoyed our stay at the hotel. We would like to go back there again.

I had a wonderful time! The staff is very nice especially Mr Binoy Ramachandran who always welcome the guest with a happy smile when you go for your breakfast!  It makes your day! Love it! Very convenient location and very near to airport and 15 min from union subway station. I just go by taxi, it is very convenient and inexpensive.

It was very strange that upon arrival, the first thing they did at reception was try to upsell us to an upgraded room for an extra charge. We arrived at 3:30 PM, check-in was from 2:00 PM, and they showed us our standard room, which apparently hadn't been cleaned yet, offering us to wait or immediately take an upgraded room for an extra fee. It definitely left a bad taste. But overall, it was okay.

The hotel itself is pretty good, with a swimming pool. However, the breakfast isn't great; it might be fine for foreigners but Chinese people might not be used to it. There's also some construction noise outside the window, which is a bit loud. It's suitable for business travelers, but families should probably reconsider.

The best hotel I've ever stayed in, no exaggeration!

Service attitude: Both the restaurant and the front desk staff are extremely warm and friendly, always with a warm smile on their faces. They were also very patient and polite when answering my questions about city tax, etc. In addition, after I checked in, they helped me take my luggage upstairs, and when they arrived at the door, they called (instead of just ringing the doorbell), so that I could answer the phone at hand while I was packing (there were phones in different locations in the suite), instead of shouting ”I'm coming” to the door or running to the door to open it immediately. This was very thoughtful. Secondly, I asked for toothpaste and it was brought to me in no time at all. On the day of check-out, when the driver I arranged to pick me up arrived, they called to inform me that the driver had arrived. They were very organized.

Restaurant standard: The breakfast food is very rich in variety and the waiters are also very good. One day I ate slowly and by the time I finished, it was already past breakfast time, so the fruits had been removed. I tried to ask them if they had any leftover fruit and they brought it to me from the kitchen, which was very heartwarming.

Room Configuration: When checking in, the hotel upgraded me to a higher level suite, which was incredibly big! The suite is spotless, with curtains that open automatically when the door is opened; the room has its own washing machine and dressing room; the bathroom is bright and clean; and the living room is spacious and comfortable. Impeccable.

Geographical location: Relatively close to the airport, and Uber to the city center is also very convenient.

Overall, there is really nothing wrong with this hotel. I definitely recommend it when visiting Dubai! !

Very good, the location is great, there are restaurants and small supermarkets around, within walking distance. There is a small gym and a swimming pool on the roof. If the wall is built lower, it will definitely be a popular place for Internet celebrities to check in. The Burj Khalifa is right behind it. The owner didn't think it through, which was originally a selling point.

The hotel isn’t very bad. However there are things we wish they have improved, and probably those things influenced our choice of coming again. 

1. The location. 
The hotel is located in outskirts and very far from places like shops, pharmacy etc. To buy necessities or to have food in a restaurant other than hotel’s you have to walk for like more than 2kms. 

2. The food. 
We don’t recommend food in the hotel - too expensive for small portions. For two dishes with two beverages we paid almost 100 dollars. 

3. The room. 
There were no toothbrushes, the kettle was rusty. 
The bathroom that had door with no lock, and was right next to bedroom would start smelling like sewage at around 10-11 PM. And would smell like that all night. We wanted to change the room, but the smell would stop for a while but came back later. 

4. Amenities 

Room had microwave, washing machine and stove which was a huge plus. But every night the power would go off and get back in few minutes. That would happen several times. It wouldn’t cause problems,but every time power comes back on the heater would start working. Which made room really hot.

The hotel is very nice, clean, wide and big room, the reception offered me a free upgrade to a 1+1 room. He was very generous and respectful. Unfortunately I saw him only once and couldn't remember his name. 

The cost was so good and everything is good.
 
Sometimes i have requested something and the room service took longer than usual made me requested it again, I hope they work on it and improve it.

The location itself is good, however there's no near bus station, or metro, as the nearest metro is next to mall of Istanbul and it needed to be reached by taxi. If someone got their own car . Then it will be perfect.

It was a very pleasant accommodation, the reception tried not to break any requests and the breakfast was very nice thanks.

The room is clean and tidy, but the service did not leave a great impression. Arriving with my husband and child, we did not immediately receive a third set of towels and bedding to make a bed for the child (I booked taking into account the fact that the child is with us at once). incredible in the room, but the air conditioner coped with it after about half an hour, and in general, the staff is friendly, polite and tried to provide the maximum after requesting the right to them 😊

Rotana

Columbus

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