Name: Sails Port Macquarie,
Address: Port Macquarie, Australia
Rating: 9.1

Australia

Sydney

New Zealand

Wellington

Port Macquarie

Mascot

Melbourne

Haymarket

The hotel's location is pretty good, making it convenient to get around. The lobby is exquisitely decorated and offers self-service drinking water. The front desk staff are enthusiastic and welcoming. The room space is a bit small, and there's a construction site nearby. Although the windows are soundproofed, it still affected my sleep in the mornings. For an Atour hotel in China, paying over 1000 RMB per night, I personally don't think it offers great value for money. After staying for two nights, I moved to the Four Seasons nearby on Sunday. For just over 900 RMB, it was superior in every aspect.

Great location and decent-sized hotel. Our room had a small balcony. However, the front desk service was quite mediocre, and they charged for early check-in. The soundproofing wasn't great either; you could clearly hear people talking in the hallway.

The location is very convenient, and the view is excellent. Overall, the stay was fantastic. The room was clean and tidy, and the facilities were well-maintained. The front desk service was enthusiastic and efficient, making check-in and check-out quick. The geographical location is superior, making travel convenient, and the bedding was very comfortable to sleep in. I would choose to stay here again next time, highly recommended!

It was a very good stay. The rooms were quiet and clean, and the staff were polite and friendly. The facilities were comprehensive, and the value for money was great. Everything exceeded expectations, highly recommended.

A very good hotel for travelers, transit is very close, 1 minute walk to the departure door and to the metro, the train, I thank the reservation officer, and especially thank you brother Abdulaziz from Saudi Arabia, and the quality is good because he speaks Arabic, in addition to the hotel services, thank you again🌹👋🇰🇼
السلام عليكم الفندق جميل جداً لقربة من المطار 1 دقيقة واحد وجيد جدا لركاب الترانزيت والمترو مقابل الفندق كذلك ويوجد اخ لنا سعودي يدعي عبدالعزيز قمة بالاخلاق والتعامل 👋

Pros:
Fantastic location.
Even though some reviews mentioned the bed being too soft, it was actually the most comfortable hotel bed my kid has slept in for years. I usually have trouble sleeping in new beds, but this one didn't give me any insomnia.
The front desk service was relatively warm and welcoming.
The in-room capsule coffee machine worked great.
Nice view from the window.

Cons:
The duvet cover situation was really odd; there wasn't one. The duvet insert was just sandwiched between two sheets, and it would come undone as soon as you lay down.
The room was quite small.
Every day, inexplicably, dust would settle on the bed.
Houskeeping seemed to be inconsistent: one day the coffee wasn't restocked, another day the trash wasn't emptied completely, and some days we got an excessive amount of towels.
The room was small.

We arrived quite early on a red-eye flight, and there was a charge for early check-in, which we paid. The reception staff upgraded our room to the 8th floor, which was great! The room was very spacious. The bed was a bit too soft and the pillows too high, but it was clean. The hotel has a pool, sauna, and heated pool, which was fantastic. We took our kids there in the evening to burn off some energy before bed. The location is super convenient, with a light rail nearby that goes to the main attractions, and it's only about a ten-minute walk to the city center!

Some dirty spots on the bed sheets.
I made 4 reservations (for 12 days) for one room because of my personal reasons.
And the front staff who was male said I need to check in and out for every reservations.
I emailed them like 2 weeks before my check in date, and they even replied to that email.
I think it was ridiculous. 
I asked to another staff and she helped me with staying in the same room during my stay.
It was that much satisfying staying... :(
Some staffs were nice, but some were not.

Pros: The room is very spacious and well-lit with a great view, as shown in picture 1. It's right next to the University of Sydney, and there are three bus stops nearby, making it easy to get to downtown Sydney. The soundproofing is also excellent. Plus, the front desk offers free luggage storage. The bed is incredibly soft and comfortable. The neighborhood is quiet, safe, and pleasant, with a supermarket conveniently located nearby.
Cons: Maybe it's just my imagination, but one female front desk staff member seemed a little unfriendly, though it was barely noticeable.

Hotel is easy to find, but there’s nothing in the neighbourhood—you’ll need to drive to get anywhere.
The bathroom amenities are very basic.
Breakfast is not worth $36—you only get instant coffee, which is very disappointing.
The sofa bed is only suitable for small kids, not for adults. You can feel the springs when sitting on it, and the mattress is very thin.

The location of the accommodation and the 24-hour response were good, but the housekeeper did not clean it properly, and even though we asked for a body shower from a day ago until that morning, it was still not filled when we came in after going out.

Nice room, convenient for access to the airport terminal. I wouldn’t recommend the room service as our meals were cold and when you pay over $100 for 2 main meals it’s not worth it.

The hotel is located opposite the Blue Bridge wharf, which is very convenient for travelers taking the ferry to the South Island the next day. The room is also very large and clean. However, parking in the city center is very inconvenient.

I like this hotel. We are planning to stay here again on our next holiday. The hotel’s locked‑up car park is not free for guests — it costs $30.00 per day. The view of the swimming pool is very nice.

We chose this hotel for its location. Unfortunately for us it’s rained so the location was spoiled. But that isn’t the reason for the poor review. We were greeted by a request for $15 a day for the hotel car park (We had already paid in advance for the room and breakfast). The lobby and bar was full of Drs and Medical Reps for a two day convention so we had to fight our way to our room each day.  We ate in the restaurant and my steak was cold and the rest luke warm. Breakfast was a buffet style and was messy, not checked and trays were empty and the worst we have had travelling.  On check out we were charged again for our breakfast and the manager was condescending until she realised she was incorrect.

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