Name: Arawa Park Hotel, Independent Collection
Address: Rotorua, New Zealand
Rating: 7.9

Australia

Sydney

New Zealand

Wellington

Rotorua

Port Macquarie

Mascot

Surry Hills

This hotel is absolutely fantastic! It's located right in the heart of Sydney's CBD, making it incredibly convenient to get everywhere. Shopping for high-end brands like Arc'teryx is a breeze. Seriously, I hardly had to walk to any of the attractions I wanted to visit. Plus, the train and bus stations are right outside the door. If I ever come back to Australia, I would definitely stay here again. I wholeheartedly recommend it to everyone, though it is a bit on the pricey side.

We stayed in the Rydges World Square family room for three nights and had a very comfortable experience. The two-bedroom layout was spacious, clean, though sharing a single bathroom among four adult was a minor inconvenience. A thoughtful gesture from the hotel made our stay even more special—they surprised my son with chocolate treats and a birthday card upon check-in, which we truly appreciated.

The location is excellent, close to many attractions, and the convenience of having a shopping mall right downstairs with restaurants and a supermarket added to the ease of our stay. Overall, it was a delightful and comfortable experience.

Arrived internationally, turned right out of the terminal, crossed the road, and it was indeed very close. We arrived at night and stayed one night before catching an early morning domestic flight the next day. It was a five-minute walk to the free shuttle bus stop, which was super convenient. Checked baggage for domestic departures was very slow; it took 45 minutes for the queue and security check. After security, there were plenty of food options.

I booked my aunts to stay here from Cali and they were in awe as the place is modern, sleek clean, staff are nice the place is really secured and the highlight is the food is delicious. It makes me wanna stay here for our next visit to Sydney.

First, the negatives. About half an hour after we checked in, a male staff member swiped his card and opened our room door. He said he was delivering hangers, but we hadn't requested any, so perhaps they were meant for another room and delivered by mistake. It was quite a shock regardless. I didn't report it to the staff during my stay, but afterwards, I made sure to double-lock the door every time I entered the room (before, I only locked it at night).

Now, for the positives. The location is excellent, very close to Central Station with many bus and light rail options nearby, making getting around super convenient. I stayed on the eighth floor, and while I could still hear traffic noise at night, which was a bit loud, the room's soundproofing was otherwise good, as I couldn't hear any noise from next door. The room was also very spacious, with a fridge and a safe. Overall, I recommend it.

The hotel was alright, definitely spacious and in a convenient location. The living room and bedroom is excellent in my books. However, it’s a bit dated, and the toilet shows its age. We encountered small cockroaches each evening we returned, luckily just the slow kind that you can easily catch. I appreciated the green programme that rewards guests who skip room service with vouchers, but the voucher has limited use, especially with the breakfast spread being quite limited; honestly, you’re better off heading out to nearby cafés instead. Skipping housekeeping also meant I had to dispose of my own trash, and the recycling bins near the lifts kept piling up without being cleared. Can be better.

Lovely, clean hotel with comfortable beds, pre-check-in luggage storage and located on the same street as the Victoria Cross metro station entrance which allows for quick, convenient travel to the CBD via metro. The only issues with the location is that it was hard to find at first as it was hidden behind a couple of tall apartment buildings and it's located on a steep hill, so be prepared to drag your suitcase up the hill if you're not bringing your car there. Otherwise, would recommend staying there.

Upon check-in, the front desk couldn't find our reservation. They spent what felt like an eternity, maybe half an hour, trying to sort it out on the computer while we just stood there, getting quite tired. I've never experienced anything like this before. Not sure if it's the hotel's system or Ctrip's fault. On the plus side, the hotel is conveniently located near the University of Sydney, making transportation easy. The Western breakfast was decent.

Hotel is easy to find, but there’s nothing in the neighbourhood—you’ll need to drive to get anywhere.
The bathroom amenities are very basic.
Breakfast is not worth $36—you only get instant coffee, which is very disappointing.
The sofa bed is only suitable for small kids, not for adults. You can feel the springs when sitting on it, and the mattress is very thin.

Shouldn't ask too much for services, value for money ! Hotel is clean but no cleaning on Sunday !!!!! It's far from city centre, however it's OK with us by renting a car, the hotel provide free parking, so it is beneficial to customer.

Easy to locate and is inside the airport. Handy for those late night arrivals and early morning departures. Have booked to stay again on my return home to Australia

Seriously lacking in hospitality. Asked for a latte at 5:57am and was told “ we don’t  open until 6am”
No newspapers available. Bellhop service virtually nonexistent. Room service was good. Front desk agent untrained and unsupervised. No greeting upon entering the hotel or restaurant. Great mixologist at the bar. 
Kudos to Andreas the only friendly person we met not really sure what his position is there but he was great, helpful and kind to two old ladies with multiple bags. 
No hand soap in the bathroom and towels were not changed. 
$45.00 per day valet car service seems a bit much given that there really isn’t another option. We stayed in a “superior double double “ Not sure what superior meant. One of the beds was hard up against a wall. Less than a meter between end of beds and desk/tv stand. Entertainment system did not offer any pay as you go options just a bunch of sky. No Netflix type options. I will not be recommending this hotel to anyone and most certainly will not be going back!

Our family of five stayed here. The play area with a fenced-off baby space was a huge plus. The pool was open and inviting, and since it was a hot spring pool, it was warm and comfortable. We didn't have high expectations for the dinner buffet, but even though there weren't many options, the quality of each dish was excellent, and we were very satisfied. Since it was a Sunday, it was cheaper than other days, and the kids stayed for free, which was great. The room was spacious enough for all five of us (three children). I think the stay would have been even more comfortable if the water facilities were a bit cleaner. It's also just a five-minute drive from town, and there's a gas station nearby for any last-minute purchases. Toothbrushes weren't provided in the room, but we could get them at the front desk. Overall, it was a very satisfying stay.

The overall experience was very disappointing. The service desk was always occupied since there was only one staff member available, which made check-in and any requests very time-consuming. The biggest issue was the hot water kettle in the room—it was in terrible condition, with visible dirt and stains. I needed to boil water for my baby, but it was impossible to use safely. This was a nightmare and left me very dissatisfied with the stay.

Rydges

Columbus

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