Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.5

China

Shanghai

Beijing

Shenzhen

Hangzhou

Singapore

Hong Kong

Back again! It feels like I'm always here, but it's been three months since my last stay. This time, it was just a quick overnight stop.

Manager Wang, knowing I was coming, even came out to greet us, which made my wife and I feel incredibly welcomed and respected. The two managers at the Grand Tower front desk (one gentleman with glasses, one lady with blonde hair, both manager-level) greeted me with friendly nods and bright smiles. That's the familiar Shangri-La warmth.

I won't dwell on the facilities too much. Let's just say, if I absolutely had to comment on them, the location of Pudong Shangri-La is its undeniable calling card. However, by my standards, the rooms are frankly outdated, or to put it simply, too old and worn. But with the current high occupancy, I don't think it's feasible for Pudong Shangri-La to halt such a good cash flow for a full renovation. If top-notch facilities are your priority, then Pudong Shangri-La isn't for you; there are plenty of other options. I think seasoned hotel guests will understand what I mean.

Since I had quite a bit to drink with friends the night before, my wife went to breakfast alone the next day. Just like last time, there was no one to seat her, and she mentioned that the dining room wasn't very busy that morning. The lack of proper seating at breakfast indicates that this service detail hasn't been improved, or perhaps the service awareness among some of the younger staff hasn't improved. There's more to this later. As I was still resting, the internal service staff provided a takeaway paper bag and drink cups, which was excellent. No fuss, unlike some hotels where you have to explain yourself if you take a little food. In all my years staying at Pudong Shangri-La, I haven't encountered that problem.

Then, I have to talk about the room again. I often stay in room types 60 and 61, but this time, the elevator noise was noticeably distinct. I'm not sure why. I've already provided feedback to Manager Wang about this. Next time, I might need to switch to a different room type.

Also, the Luxury Club has updated its slippers. The material is noticeably better than before. This is something I wanted to mention. Since a major overhaul of the facilities isn't likely for now, it's crucial to focus on these smaller, manageable details. I hope senior management considers our suggestion: do the small things that can be done as best as possible to retain the loyalty of frequent guests like us.

Around 12:00 PM, I went to check out with my room card. The front desk at the Grand Tower (the one closest to the elevator at that time) had a female receptionist, probably under thirty, with a grim expression, no smile, staring intently at her computer. When I handed her my room card, she took it casually, without any polite words or even a hint of a smile. This was the only part of my stay that felt inappropriate. However, given my previous experience with that 'weak-zhi' Xiao Ying at the Pujiang Tower front desk, I don't have high expectations for these young front desk staff anyway. Their turnover rate is high, and I'd bet their overall quality and service awareness are non-existent. For instance, Manager Wang has been at the hotel for over ten years and treats it like home. But these young people from vocational schools, with limited education, lack any overarching service perspective. They're just coasting along, ready to leave if they don't like it. I can picture the unmotivated lifestyles of these young people nowadays.

I won't be giving Manager Wang any lucky charms this time. Much has been said in praise, and the criticisms aren't something that can be changed overnight. But isn't it a blessing for the hotel to have guests like us who genuinely appreciate their stay? So, cherish it well! Oh, by the way, Shanghai has been full of foreigners lately, which is interesting. My wife said she was surrounded by all sorts of foreigners at breakfast, and my friends staying at other equivalent hotels in Shanghai reported the same. It's quite fun! I'll be back at the end of the month. Manager Wang, please have a suite ready for me this time. Don't disappoint me! Haha!

I initially chose the Jing An Shangri-La purely for its convenient location and accessibility, but I was pleasantly surprised by an even better experience after checking in. First off, I loved the scent in the lobby. The staff were all professional and genuinely enthusiastic in their service. Knowing we were a family of three, they upgraded us to a suite at a discounted rate, which was a wonderful surprise. The room was perfectly arranged to our liking, and we received fresh fruit daily. The breakfast was also delicious. I'll definitely choose Jing An Shangri-La again on my next trip to Shanghai.

The Shangri-La Qiantan, Shanghai is absolutely the pinnacle of a five-star experience! The room is incredibly spacious, and the layout truly understands how people live. The double toilets and double shower rooms are super thoughtful – no more waiting in line! The oversized bathtub has a mirror that doubles as a TV, making bath time and binge-watching pure bliss ✨. With double vanities and a separate walk-in closet, there's ample storage, making getting ready a breeze. The dedicated office area is quiet and practical, perfect for business travelers. The large bed is soft and comfortable, and the big sofa by the window can double as a bed. The bay window offers spectacular views of Qiantan – you can just lie there and take it all in 🌆. Full of thoughtful details and high-quality amenities, the service is also warm and attentive. It's perfect for both business and leisure. Highly recommended!

Took the baby to a hotel where we could watch planes ✈️ take off and land.

The lobby is on the 3rd floor, or you can check in at the Executive Lounge on the 12th floor. We stayed in a room on the 9th floor where we could see the planes, and my baby was so excited! However, the room design was a bit odd. I thought there would be a bathtub, but it was just a shower, and the shower curtain wasn't long enough, so the bathroom floor was completely wet after showering… not very user-friendly.

The food was quite good, all served in the Executive Lounge on the 12th floor. The view there was even better than from the room – I just wanted to stay in the lounge forever, haha! Afternoon tea started at 2:30 PM, and the brownies were delicious. A cup of tea and a brownie, watching planes and daydreaming – so chill.
Happy hour was at 5:30 PM. If you're not too picky, it could easily pass for dinner. They had fried rice, BBQ meats, vegetables, meat soup, sweet soup, and dim sum. There was also a good selection of drinks, including hawthorn juice which my baby loved.
Breakfast the next day was a mix of à la carte and buffet, with a Chinese focus. The wontons were delicious, I'm not sure why they weren't on the menu, they tasted very fresh, probably freshly made. The plain congee wasn't great; it felt like old congee that had been re-boiled with added water. The black tea was also a letdown, with tea dregs sticking to the cup walls, which felt a bit cheap.

As for the service, well, it's really hard to rate.
Individual service was excellent. For example, the lady at the Executive Lounge remembered my baby's favorite drink, and when we left, the bellboy helped us load our luggage into the trunk at P parking.
However, when it came to anything requiring communication, things really fell apart:
- For instance, during check-in, I asked for baby slippers and toiletries. The front desk lady said housekeeping would send them right away. But after a long wait, I called again to follow up, and when the service staff finally arrived, there were only toiletries?! I waited a long time again before the baby slippers were finally delivered (sigh).
- Another example: dining at Xiangju Jiangnan Zao on the 2nd floor, I asked to charge it to the room. Even though I had paid a substantial deposit, they claimed it wasn't enough. Only after reconfirming a second time did they say they had made a mistake?! It's like, if you're not embarrassed, then everyone else is.
- And finally, the package included a 200 RMB dining credit. At check-out, I specifically confirmed with the gentleman on the 12th floor to apply it, and he said no problem, the deposit would be refunded shortly. An hour later, they overcharged me by 200 RMB… (facepalm) So frustrating.

This old five-star hotel is still well-maintained, but this time, during the May Day holiday, there were so many guests that even the Executive Lounge was packed. Breakfast, afternoon tea, and dinner were all swamped, which really impacted the stay experience. Also, the food at the Executive Lounge was genuinely subpar, especially the afternoon tea, which has dropped several levels compared to before. The happy hour offerings were also just so-so, with no substantial dishes. We booked a suite this time, and the view was fantastic. I was very pleased with the large fruit platter.

The hotel service, as always, was professional and meticulous. The staff were patient, thoughtful, and enthusiastic. Even before check-in, the hotel departments noticed from the booking that there would be children staying, so they decorated the room in a child-friendly way early on, with all sorts of children's amenities readily available, and even bananas among the welcome fruit, which kids love. Both during check-in and check-out, we encountered Miss Sun Yue. She's an excellent employee who can consider issues from the customer's perspective, quickly come up with solutions, and resolve problems efficiently. Although this stay was very satisfying, there's one detail I hope the hotel management pays attention to. There's a sign at the entrance of the executive lounge clearly stating that guests in inappropriate attire or disposable slippers are not allowed. However, during afternoon tea and breakfast, a few guests who disregarded this rule still entered, which certainly affected other guests and made the sign seem pointless.

After two years, I revisited Beijing for a 4-day, 3-night trip and chose the China World Summit Wing, Beijing, located by the Third Ring Road.

**Environment**: The hotel view is absolutely stunning, situated on the 70th floor directly facing the Zun Tower and the 'Big Trousers' (CCTV Tower). The sunrise 🌅 was especially breathtaking!

We upgraded to a Grand Premier Executive King Room, which was quite spacious, with excellent facilities and a very comfortable bed.

Breakfast was incredibly luxurious, featuring an à la carte menu and attentive service. While I wasn't keen on the traditional Beijing stir-fried liver, everything else was exquisite and delicious. Afternoon tea and happy hour were also very rich and diverse. For a window seat with a view, it's best to go early.

I have two minor suggestions: firstly, the shower water temperature fluctuated quite a bit, especially towards the end of a shower, needing significant adjustments to stay warm; secondly, happy hour felt a bit too much like afternoon tea. It would be perfect if there were more options for hot dishes.

Overall, I'm very satisfied and would consider staying here again on my next visit to Beijing.

The renovated design is stunning, creating a festive and cheerful atmosphere during the Chinese New Year, complete with fish and birds. The lobby is spacious enough for kids to run around, and the pool has a 50cm shallow area perfect for children to splash in. The rooms are large with big beds, and the bathrooms have a separate wet and dry area, kept very clean by frequent housekeeping. The window view overlooks the Yongding River, offering beautiful sunsets. If you purchase the Bud Paradise package, you can visit twice during your stay. There are also outdoor public children's play facilities. Parking is free.

On the downside: Food delivery isn't brought to your room. Since the lobby and guest rooms are in separate buildings, you have to switch elevators on the third floor, which also means robots can't deliver. You have to go down to the first floor to pick up your order yourself. The bar closes at 9:30 PM, earlier than a university study room—who drinks that early? For those with kids, there's absolutely no chance to enjoy a nearby evening drink; it feels like a curfew.

This time, I chose the Shangri-La Shenzhen with my wife, children, and my mother who came from Australia to stay with us, and the overall experience was very satisfying. Many years ago, I frequently stayed at Shangri-La hotels in different countries for work, so I'm very familiar with the brand. I'd always hoped to share this wonderful experience with my family one day, and now that dream has finally come true.

The hotel staff—from the greeters at the entrance, the front desk, lobby security, cleaning team, to the restaurant servers—were all incredibly dedicated, polite, and attentive, making us feel completely at home. The room was clean and comfortable, and the kids had a blast in the pool. It would be even more perfect if they could add a heated pool, as the outdoor weather is still a bit chilly.

The only minor suggestion is that the quality of the restaurant's buffet could be improved. It would be even better if it could reach the five-star standard of Shangri-La buffets in other countries.

Overall, we are very grateful to all the staff at Shangri-La Shenzhen for making this family trip so warm and memorable with their professionalism and passion.

The Futian Shangri-La was an amazing experience! It's located right in the heart of the CBD, so getting around was super convenient. The room was spacious and elegant, and the city view from up high was absolutely stunning. The service was thoughtful and attentive, breakfast was delicious and plentiful, and the facilities were excellent. It's perfect for both business trips and leisure, highly recommend!

The day before I checked in, the hotel manager, Wendy, called me to ask about my needs for the stay and sent me the executive lounge benefits and timings, which I really appreciated! 

This time, I stayed in the 270° Executive Bay View Sunset Suite. The 270° floor-to-ceiling windows offered stunning views of Shenzhen Bay, the Hong Kong skyline, the Shahe Golf Course, the 'Spring Bamboo' building, and the sunset.

The hotel's breakfast and the executive lounge's food selection were both excellent.

Shangri-La Shenzhen Nanshan is perfect for a relaxing getaway, with beautiful views for photos, a rich dining experience, and great spots for social media-worthy pictures. Highly recommended!

Shangri-La

Columbus

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