Name: Sofitel Shanghai Hongqiao
Address: Shanghai, China
Rating: 9.5

United Arab Emirates

Dubai

France

Paris

China

Shanghai

Hangzhou

Singapore

Egypt

Cairo

We returned to Sofitel Dubai The Obelisk for part of our honeymoon stay, and it was nothing short of amazing. The service was exceptional from start to finish, and the team went above and beyond to make our stay special. We were surprised with a romantic setup in our room, which was such a thoughtful touch and made the experience even more memorable.

The rooms are spotlessly clean, beautifully modern, and incredibly comfortable — we genuinely had the best night’s sleep. Sofitel The Obelisk continues to exceed expectations, and we can’t wait to come back again. Highly recommend!

Loved this hotel - service is wonderful and staff couldn't do more for you. We received a free upgrade for my birthday without informing them of the date which was a lovely touch.
All on site restaurants are lovely - we had the dine around option.
Facilities was great
Location is right on the palm next to royal Atlantis but taxis are cheap enough to get on and off the palm

Great location on JBR2 overlooking JB beach. Rooms were very quiet and bed was huge and really comfortable, must have been the wife snored her head off. Stayed in a Luxury Sea View room overlooking the whole of Jumeriah beach and Dubai wheel.
Excellent choice of food for breakfast , caters for every nationality.
Service was excellent and staff were very friendly. 
Loads of places to eat just outside the hotel along Jumeriah walk and across from beach.
JBR2 Metro station only a 5 min walk from hotel.
Air con was great .
If I stay in Dubai again I wouldn't hesitate staying here it has everything we needed.

I stay in Sofitel Dubai for 6 days for this trip, it make me feel like home. Room is very cozy and clean. They always prepare for good sleep by put camomile tea on the bedside table. Good amenities and plenty of water replace every day. The bed is very good make me have a deep sleep and wake up with nice view of Berj Kalifa, that’s brilliant

The experience staying at Sofitel Paris Arc de Triomphe was remarkable. From the service (at the reception, bellboy, room service staff) to the room itself, the quality was just top-notch. Felt welcoming every single time I returned to rest after the end of each day, and even during checking out, the staff left a good impression. Will be back to stay at this hotel!

What is the experience of a five-star hotel without heating on a day of 10 degrees to 8 degrees? It really happened to me, and it was a Sofitel. Anyway, I caught a cold directly on the second day after staying, and the windows were closed tightly. The equipment Everything else is nonsense. I complained to the front desk the next day. Anyway, the attitude was very sincere, but the problem had occurred and the facilities were very backward. The front desk service was very enthusiastic and communicated with me from the perspective of the guest. Anyway, it is a five-star hotel in Paris. It's really hard to describe

I’m not sure if Paris is just expensive in general, but… this place doesn’t really feel like a 5-star hotel.
There’s a musty, almost moldy smell in the room, and the water pressure is so low that it took me forever to take a shower. 😩
But then again, the last 5-star hotel I stayed at didn’t even have hot water, so… I guess low water pressure is something I can live with.

They did upgrade my room, but honestly… aside from being bigger, there’s not much to like.
Since it’s just the two of us, we don’t really need a larger room anyway.
The whole place — from the room itself to the building and even the elevator — feels old and a bit unpleasant.
For a 5-star hotel, it’s really disappointing. I wouldn’t recommend it.

There’s an InterContinental right across the street, and the staff there actually greeted guests properly.
It was around the same price, and honestly, I wish I had stayed there instead.
The staff here are very kind, but apart from that, I have to be honest about what really matters to me.

I do appreciate the room upgrade, 
but truely the hotel facilities are disappointing.

The hotel is in an excellent location, within easy walking distance of various attractions. The rooms are clean and comfortable, with separate wet and dry areas. The service is warm and thoughtful, and the breakfast is rich.

This is my second trip to Shanghai, and I'm so glad to be back. I was especially happy to meet Jerry from the concierge team.
From the moment we checked in, Jerry was incredibly helpful and always greeted us with a bright smile. He continued to be attentive and assisted us right up until our check-out.
Jerry truly made my experience at the Sofitel Shanghai North Bund unforgettable, and he makes me want to return again and again. I was genuinely touched by his professionalism and kindness; he is an excellent hotel staff member.

Facilities: The facilities are old. The headboard's soft padding was peeling off, which made sleeping very uncomfortable. The wallpaper in the toilet, the trash can, and cabinet doors all had varying degrees of paint chipping. The public areas were maintained reasonably well.

Hygiene: The hygiene in room 529 was concerning. There were unknown glue splatter marks on the window, extending all the way to the ceiling, the bedside table, lamp, and bed. Every sofa had obvious stains.

Environment: Okay.

Service: Whether it was the buffet dinner or breakfast, the speed of restocking food couldn't keep up, even when the occupancy rate was less than 50%. The chef making fresh pasta seemed half-asleep; it took an hour and three reminders to get one plate. For ice at breakfast, I had to ask three different servers. Basic items like fried eggs and boiled eggs were constantly out of stock. A lady at the front desk was quite cold and unwelcoming, without any polite language, and even looked at guests disdainfully. There was no one at the concierge desk for ten minutes in the early morning; I was in a hurry to leave and drive, so I just had to wait, and there was no apology. The linens in the gym changing room were at rag level but still given to guests. The shower room hygiene was unmanaged, with hair and band-aids everywhere on the floor.

This is my first review, and everything I've said above is true. I really couldn't stand it. At the time, I was in too much of a hurry to provide feedback to the hotel. Although the package price was good, it failed to meet the most basic service standards for a five-star hotel, not to mention that Sofitel is a relatively high-end brand within the Accor group. It was truly disappointing.

Sofitel

Columbus

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