Name: Somerset West Point Hanoi
Address: Hanoi, Vietnam
Rating: 9.3

Thailand

Bangkok

China

Guangzhou

Vietnam

Hanoi

Shenzhen

Ho Chi Minh City

Suzhou

The hotel is in a great location with good amenities nearby, and my overall stay was very pleasant. The front desk staff are friendly, and all the service personnel are welcoming. The room is a good size and reasonably clean. Housekeeping also reads and acts on notes left in the room. The towel animals were a big hit with the kids!

Coming back from Pattaya by bus, it took about 10 minutes to walk from Ekkamai station to the hotel, which was a bit inconvenient with a big suitcase. However, as I got closer to the hotel, the staff at the entrance were incredibly welcoming and immediately offered to help with my luggage. When I booked this hotel, I didn't have many expectations, just went for a recognized international chain. But during check-in, I noticed they also have a pool, and while taking the elevator, I saw there's a free shuttle service. Overall, it's quite a well-thought-out hotel.

I highly recommend this hotel. We chose it for its convenient location. The rooms are fresh, and the amenities and furnishings are excellent. There's a restaurant and bar with a view on the rooftop. The staff works very efficiently, cohesively, and professionally. I recommend it.

Very convenient and clean! The staff were incredibly helpful with everything. The room was great and very satisfying. I'll definitely be back! ❤️🌸

The hotel's location is excellent, not far from two MRT and BTS stations. The hotel also provides a shuttle service to the indicated locations on the map. Although the main road near the hotel can be congested for taxis, if you're mindful of travel times, it's generally not a big issue, and many drivers will take alternative routes. There's a 7-Eleven right opposite the hotel, and in the evenings, a banana pancake stall sets up outside, which looked clean and delicious. The hotel service was great, including the front desk, concierge, and housekeeping. Unfortunately, I didn't have time to try the hotel breakfast. The long desk in the room was very practical; you don't have to worry about running out of space for your belongings. The facilities were also good, though it would have been perfect if you didn't have to step over into the bathtub to shower. Overall, while the value for money isn't exceptional, it's a safe, comfortable, well-located hotel with great service.

Staff are so so lovely   . 

Balcony & washing machine are so handy . The rooms are very generous sizing .

The washer pressure & temp were so so good. 

Breakfast choices are rotated from day to day . So you never get bored. 

Everything you need is in the street . I like the 1st massage place . 

It’s way to get or order transport & the lovely door people will help 💜

Bed was abit hard for me but you can ask for a pillow topper . 

Pool looked lovely but I didn’t go in

As someone who has stayed across multiple CapitaLand and Somerset properties over the years, I usually have a fairly clear benchmark of what to expect in terms of layout consistency, operational standards, and guest experience. Unfortunately, my recent stay at Somerset Haizhu Centre Guangzhou fell noticeably short of that brand standard.

Starting with the physical condition of the unit, the overall upkeep feels tired. The tiles and grout in particular were visibly dirty in several areas, which immediately gave the impression that the property is overdue for a proper refresh or renovation. For a serviced residence positioned under the Somerset brand, this is quite a basic maintenance expectation that was not met.

The apartment configuration also felt oddly thought through. A two bedroom unit designed for four guests, yet only one bathroom is provided. At the same time, there are three televisions in the unit, which feels disproportionate and not particularly practical from a guest usability standpoint. It is one of those setups where design decisions seem disconnected from actual guest needs. If this is the actual configuration, it would be more honest and guest friendly to label it plainly as a “两房一厕套房” rather than a “两房豪华套房” that implies a higher level of convenience than what is actually provided.

Operationally, there were several gaps in service delivery. At check in, there was no clear explanation of facilities, no proactive sharing of key information, and even basic essentials like the WiFi password were not provided until I had to ask for it myself. These are small touches, but they significantly affect the overall arrival experience, especially for a serviced residence.

Housekeeping provisioning was also inconsistent. For a four person booking, only three towels were provided. Similarly, there were only two glasses in the bathroom area, and no cutlery or basic kitchenware setup was provided, which is usually standard across Somerset properties. These inconsistencies make the stay feel more like a partially serviced apartment rather than a fully serviced residence.

On the facilities side, the gym not operating twenty four hour access is another miss, particularly for business or long stay guests who expect flexibility. The in room amenities also need attention. Hot water in the shower was only reliably consistent for about ten to fifteen minutes before turning noticeably cooler, which makes longer showers inconvenient.

There were also very limited charging options in the room, with no proper USB or conveniently placed plug points for modern device charging needs. This is increasingly a basic expectation in serviced accommodation today.

Overall, while the location and brand affiliation might set certain expectations, the execution at this property does not reflect the usual Somerset standard I have experienced elsewhere. In its current state, it really feels like the property requires a significant operational reset and likely a refurbishment to align back with brand positioning and guest expectations.

This hotel was perfect for attending Chen Chusheng's concert. It's just one subway stop from University Town, so getting back to the hotel quickly after the show was a breeze. A big shout-out to Guangzhou's excellent management; the order was fantastic! The hotel's location deserves full marks – it's right by subway exit A, super close! 😁 The higher floor offered great views, and the room was spacious. The breakfast had delicious bread and waffles 🧇, tasty freshly made rice noodles, and plenty of fruit. We enjoyed the views while we ate. Both the floor staff and the ground floor attendants were very friendly. If you have time, you can also walk along the greenway on the island. The only downside is the price, around 500 a night, but overall, it was a good experience.

The apartment is very spacious. Main room has ensuite bathroom with bathtub. Toilet with electronic bidet seat. Second bedroom has a super single bed, we paid for an extra bed. Second toilet in kitchen is clean. Well equipped kitchen. There is washing machine and dryer as well. Just that the carpet is a bit worn out and initially there is a weird smell upon entering the apartment but after opening the windows & airing the place, all is good. Aircon and shower works well. Overall is great for us. There are security at lobby which is great. Staff are friendly and professional. Location is great. Steps away from VT101, walking distance to Grand View mall, many shopping malls and metro station.

Staff is very nice and helpful, room is clean.
However it is strange that the facilities is not a really 5 star hotel, very nearly 3.5-4.
Rooms are not beautiful as photo shown and looks old, even the wooden door need close carefully as it is not able to lock smoothly.

Only very basic/ necessary toiletries like shampoo and soap is provided in room. no teeth brush and lotion. 
The room have a sign that you may ask for item by request, however frontdesk sometimes forgot and do not provide quickly.

it is disappointing that is 5 star rated hotel, top 13 best hotel but not with everything we expected.

The room was excellent, and the location was great too. There's a small convenience store and a KFC downstairs, plus it's super easy to catch a taxi. The front desk staff spoke good English. Highly recommend!

The facilities are complete, and the rooms are spacious, clean, and comfortable. The staff at the front desk, housekeeping, and the doorman are all incredibly friendly. The pool is a bit cold for this weather. The breakfast restaurant is a little small, but the breakfast quality is quite good. You can borrow bicycles for free, and there are a few roads nearby with less traffic that are suitable for cycling. There are quite a few unfinished buildings around West Lake.

It was a bit difficult to get a taxi on the morning of Chinese New Year's Day, probably because everyone was visiting relatives ^_^

A small suggestion: it would be great if there were some instructions for the kitchen appliances. We spent a long time trying to figure out how to turn on the range hood, and a staff member eventually had to help us. It also took a while to figure out how to use the induction cooktop.

Overall, it's very good.

Somerset

Columbus

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