Name: Steigenberger Icon Frankfurter Hof
Address: Frankfurt, Germany
Rating: 8.6

Egypt

Hurghada

Luxor

Germany

Frankfurt

United Arab Emirates

Al Jazirah Al Hamra

Qatar

Doha

Hamburg

PART 1! please, check on the other ones after for full review

Steigenberger Aqua Magic Hurghada – A 5-Star Resort That Feels Like 2 or 3 (depending on the topic). Before booking Steigenberger Aqua Magic Hurghada, we did our research—watched videos, checked reviews, and set our expectations accordingly. Listed as a 5-star hotel on Google and TripAdvisor, we expected a premium experience. However, once we arrived, we quickly realized that the reality fell far short of the rating.

1. The “All-Inclusive” That Isn’t Quite All-Inclusive

The hotel advertises six restaurants, but the all-inclusive package only grants access to three—and even that comes with strict limitations. You must stay at least five nights to even qualify for reservations; otherwise, the buffet is your only guaranteed option. But even if you meet the criteria, getting a reservation is a struggle, and once inside, you’re pushed to pay extra for items outside the package. The upselling is relentless, from premium wines to certain dishes, turning what should be a relaxing meal into a sales pitch. Oh, and if you were hoping for fresh juice with breakfast? Extra charge.

2. Facilities: Decent, But Not 5-Star Worthy

✔ The pool, beach area, and lounge are well-maintained.
✔ Bars are available all day, and staff work hard to keep areas clean.
✖ Some rooms show clear signs of neglect, making this feel nowhere near a true 5-star hotel.

If this hotel were truly 5-star, there wouldn’t be visible maintenance issues, questionable service, and inconsistent quality across the board.

If you’re looking for the ultimate place to relax your mind and recharge your soul, look no further than Steigenberger Hotel Resort Gold El Gouna. From the moment I arrived, I felt an incredible sense of peace and luxury. The atmosphere is absolutely breathtaking –, stunning views, and beautifully designed spaces that make you feel like you’re in paradise. 🌊☀️

The food? 🔥 10/10 – every meal was cooked to perfection, with so much variety and flavor that every bite felt like an experience. Whether it’s breakfast with fresh pastries and exotic fruits, or a gourmet dinner with world-class dishes, this resort sets a new standard for culinary excellence.

The service? 💯 Simply amazing. Every single staff member I interacted with was warm, professional, and genuinely cared about making my stay unforgettable. From the front desk to the housekeeping team, to the restaurant staff – everyone was so helpful, attentive, and always greeted me with a smile. It’s rare to find such consistently outstanding service.

The rooms are elegant, spacious, and spotless, with everything you need for total comfort. The resort offers so many relaxing spots – from the private beach areas to the stunning poolside – perfect for unwinding with a drink in hand and just enjoying the calm vibes.

If you want to escape the chaos of everyday life, this is hands down the best hotel in Egypt. 🏝️ Whether you’re traveling solo, as a couple, or with family, Steigenberger Hotel Gold El Gouna gives you an unforgettable experience that combines luxury, serenity, and world-class hospitality.

✨ Thank you Steigenberger Hotel for making my stay truly special – I can’t wait to come back!

#SteigenbergerElGouna #GoldElGouna #SteigenbergerHotels #LuxuryResort #RelaxYourMind #BeachVibes #TravelEgypt #EgyptHotels #ElGouna #TravelGoals #LuxuryLifestyle #BeachResort #VacationModeOn #FoodieHeaven #TopService #ThankYouSteigenberger

Quite good all inclusive - plan, nice assortment of coctails and food. Only the ala cartes could be better. They serve same food than the buffet but you just get is served to the table. More variance. Also the reservation for the ala cartes is difficult and they are always fullybooked so we couldt even try them all. 

Waiters seems to serve more the house personnel who weirdly eat with the customers at same restaurant. It didnt feel nice when the cook sit whith his kitchen clothes next to us or the officers with theis suits when you are yourself at holiday mood and dressed accordingly. Usually there is own cantines for workers. 

Not the best beach, there isnt anything to see compared to some resorts with reefs with lot of fishes but they do have a free golc course (Par3) so it compensates, you cant have it all, can you. 
Big pool was freezing, even the sea is warmer so if you rely on that one and dont like to sea then you will be dissapointed. We liked the beac more as the pool gives the swimming hall wibes with the dreary tiles. I wish they would make pools more exitng and this is not for Steigenberger but generally. 
Nice touch that they filled the minibar daily with coke, beer and juices and it was included. 

They had some kind of evening program but unfortunately it was always in the front of buffet restaurant so you would need to dine there to enjoy it. Why there isnt anything at the beach? Beach parties, disco, dance shows etc. It would be nice! 

The hotel is very beautiful, showing off the beauty of the sunrise over the Red Sea. There are three swimming pools, which are large and comfortable. The food in the restaurant is of high quality, especially the buffet. I hate buffets, but this high-quality and extremely rich buffet can last for several days.

It's a hotel I like very much. I didn't expect Egypt to have such a good place! The hotel service staff is very friendly. From the welcome drink upon check-in to the free bars everywhere, it is a great experience. We also played golf on the par-3 holes twice. Except for the balls that we had to buy, everything else was borrowed for free, which was very convenient!

I believe this would be my favorite hotel no matter how many years pass.

The room is fine, bathroom needs to be cleaner, main staff all very good. except housekeeping & concierge staff, they purposely setup to get & wait for tips. I had just checkin the room. They didn’t replenish the complimentary water & some towels & tissues. I ask housekeeping to bring, i opened the door for him, I was on the phone to a client, housekeeping person interrupted me to tell me they’ve finished placing them in the bathroom & stood there waiting for a tip.

It’s very annoying, I didn’t exists poor attitude from hotel staff, of course, I complained to the manager. They handled the situation. Yet this ought never to even occur.

The hotel was okay. The facilities were good and the staff are very helpful. The room is a little dated but still very nice and  clean with an amazing pool. We were upgraded to a Nile view which was nice. The sunsets by the pool are also gorgeous. Great location as base for day trips in Luxor.

The only annoying thing was being pestered by vendors to buy at their shops inside the hotel(some wouldn’t take “no, thank you” for an answer), I understand they need to keep business going but all I wanted to do was relax by the pool after a long day of touring and fighting off vendors all day. The food here is also awful (gave free school hostel food vibes), we tried dinner twice and room service in addition to daily breakfast . We paid about 3000EGP for 1 buffet dinner and it was definitely not worth it. Our least favourite food from our 2weeks around Egypt. You can pay less for delicious food elsewhere. 

The stay here was okay and staff were generally friendly and nice. No expectations of or demanding tips.

I've travelled more than 100 countries todate and have stayed in more than 15 different hotels in Germany. In terms of service level, the hotel staff during check in wasn't that friendly nor warm at all. The Staff even took deposit on my debit without informing me (she only mention about hotel tax). She only inform me after I noticed EUR80 being deducted and asked her about it. 

On the day I left on 26th Apr at around 6am, there was only 1 staff at the counter but he was at the crew only counter. He rejected my request to store my luggage with the hotel even though I will be returning in a week's time and check in again on 2nd May. He didn't even bother to check my next booking and simply told me to store it at the airport. 

The hotel also deducted hotel tax for 2 persons even though I was the only one checking in on 24th Apr. I emailed the hotel about this and agreed to rectify this overcharge (by the hotel) when I check in on 2 May.
Unfortunately, I injured my ankle on 28th Apr while travelling around Munich and have not recovered since. As it is very inconvenient for me to drag my big luggage together with an in injured leg (I have been limping), I had to book Hilton hotel which is located much closer to the train station and the airport. Obviously, Steigenberger rejected my cancellation request since the booking is non cancellation.

Well, for the sake of my poor ankle, I have no choice but to forgo the close to US$400/- paid upfront to the hotel. But never never again will I ever book this hotel again. 

Btw, Staff at Hilton and the other hotels I've stayed in the last 1 week were much more friendlier and helpful. Hilton is even willing to store my luggage for 12 days.

The location of this hotel is excellent—it is just a few minutes' walk to the city center. I also love the room; it is clean and comfortable. 
I also love their breakfast.

Steigenberger

Columbus

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