"The air conditioning has been generally out of order for a long time, according to the brief explanation given at the front desk. The room was stifling, over 30 degrees Celsius, and there wasn't even a backup fan. No apologies were offered, and they didn't seem too bothered by the situation. We had booked four rooms to be close to RTBF the next morning. Our French guests had a terrible night because it was impossible to open the windows due to the excessive noise from the road. It's a shame because the rooms themselves were very spacious."
"It's close to the station and the area feels safe, so I felt secure even when coming back late at night. Being the hub of the EU, the area is very clean.
The hotel itself was reassuring with its keycard-operated elevator, and they also offered luggage storage.
It was a bit disappointing that I needed two room keys to use the power and air conditioning, especially since a sudden cold snap hit. However, small details like power outlets by the bed and complimentary water made the room very convenient and pleasant."
"Great location, right beside the EU Commission. I tried the breakfast and was pleasantly surprised—it was very good with plenty of options. I also ordered Uber Eats, and the receptionist kindly offered to bring it up to my room. Daily cleaning was done without having to request it, which I really appreciated. Walking to the city center took me about 30 minutes, which I enjoyed as part of my morning walk. The airport bus stop is also just a 5-minute walk away. I would definitely stay here again when I’m in town—just remember to bring your own slippers!"
"Wonderful location, room size just nice, toilet size is ok too,, near supermarkets, convenience store, restaurants n subways n translation, front desk guy was very friendly n good service. Price is ok too.
Highly recommended to stay there.
My room has a balcony too which u can access easily."
"The hotel is located near a park, not far from a metro station. It will not be very convenient to get there without transport. The bed was clean. The renovation is tired, the plates on the false ceiling need to be replaced after a leak. The staff is polite, but on the first night they forgot to put up a do not disturb sign and were woken up at 9 a.m. For four stars, improvements in renovation are needed + I would like to see a toothbrush and toothpaste in the hygiene kit."
"It has been a very comfortable stay at Whitlock16 hotel apart. The entire hotel feels new, clean, and well-maintained. The studio furnishings are modern, durable, and good quality, which made relaxing after a long day easy.
The lounge is a particularly nice perk for guests, providing a pleasant space to unwind with good amenities. Access was straightforward, and it adds noticeable value to the overall stay.
In terms of logistics, the location is extremely convenient for getting around, and the check-in and check-out process was fast, efficient, and hassle-free.
Overall, a dependable choice for travelers looking for a hassle-free, well-run hotel. I would happily stay here again."
"I stayed at this hotel for one night and had a good experience. The room was clean and comfortable. The staff were friendly and helpful. Breakfast was nice with enough choice. The location is quiet, it’s easy to get to the city center and the airport. Overall, good value for money. I would recommend it."
"This is the third hotel I've stayed at in Brussels, and it's by far my favorite. The location is excellent, just a four-minute walk from Schuman station, right near the EU headquarters. Before this, I was always staying near the central station, but this area is a world apart – no mess or chaos, and the security is top-notch, both in the neighborhood and at the hotel itself. It’s quiet with fewer crowds, which is a real plus.
Regrettably, I only remembered to take photos just before checking out. I booked the cheapest room type, but it was incredibly spacious. There was plenty of room to open two 28-inch suitcases without any hassle. The bed was huge too; two people could easily roll around without bumping into each other. All the amenities were spotlessly clean. The TV even had sports channels, so watching the World Cup in the room was no problem at all. The soundproofing was excellent; I only occasionally heard doors opening outside.
Within a 10 to 15-minute walk from the hotel, there are various food options. While not as numerous as in the city center, they more than suffice for daily needs. There are also three supermarkets nearby. And even though it’s not in the city center, getting to the airport, Leuven, Ghent, and Antwerp is incredibly convenient from here.
I have to mention that the hotel staff’s service attitude was truly exceptional. A big thank you to every staff member; they were always more than happy to help with any request we had.
The hotel lobby offers unlimited flavored iced water, and the lobby itself is very cozy, with a large comfortable area for relaxing. There's also a small bar where you can enjoy a drink in the evening. The whole environment is incredibly comfortable and relaxing.
Plus, there's a laundry room on the third floor. For just 7€, you get both washing and drying, which is a fantastic deal.
This great hotel deserves to be known by more people."
"We stayed at Hotel New Charmagne, a four-star hotel that we found quite basic for its rating. The downstairs area was lovely, but the rooms felt a bit outdated. That said, the staff were very helpful, and the 24-hour reception was convenient for coming and going."
"The place is pretty close to the EU Parliament, within walking distance of the nearest metro and bus stop. We got an early check-in without being charged extra as rooms were available. The staff was very nice.
However, they don't have smart TVs, or at least not in my room, as I was not able to Chromecast anything, and the antenna was only showing local shows."
Very Good
51 reviews
8.6/10
1 night
From US$ 90
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9.1/10
Great
NNachtischThe hotel doesn't have its own parking, but there's a convenient underground parking garage right next door. The location is excellent, making it easy to get anywhere. There's a water dispenser in the hallway and a capsule coffee machine in the room. The room itself is spacious, but the cleaning wasn't quite up to par, as there were items left behind by the previous guest. The shower area in the bathroom becomes very slippery when wet, posing a fall risk, and the toilet door doesn't have a lock.
CcalywenaSo close but not so far from the old town or maybe the attractions which is good, if you’re staying inside around the grand palace, it may get noisy so this place is really in a good place so location is very strategic 😘 From the train station (Midi Station), 2 stops away and you can walk to the hotel easily 🫶🏻 This hotel is kinda old so it gives off the old vibes but you got what you need and breakfast is good 😄 everybody is so welcoming ~ if you’re in a budget and still want a good hotel to stay, here is the place 👍🏻 thank you 🫰🏻
GGuest UserOne of the best hotels we’ve ever stayed at. Highly recommend this hotel to everyone; everything was amazing,from location and
the staff. You can truly feel the high-quality, star-level service here. They helped us with everything and made our stay very comfortable. Also, definitely try the room service: the smash burger here is absolutely delicious. Would 100% recommend this hotel!
JJoe the world citizenIt is a new hotel next to Brussels-Midi station. The decor is very modern. The staffs are super friendly. The room is clean and comfortable. I really enjoyed it. They have a small cafe in the lobby and there are many place to hang out. There is also a small gym in the basement which is quite nice. Overall, it was a good stay.
AAidingbaoliulanghanService: I'm about to give the worst service review. On my first stay, your hotel's front desk had a Caucasian female employee who initially gave me half of a family suite. Only after I emphasized the room type I booked did she change it for me. The hotel wasn't so fully booked that she couldn't have assigned me the room I pre-booked. Why would you try to pass off a partitioned room as a full one, treating customers like fools? I was extremely angry about this. And it wasn't just the room assignment; the room card she gave me was just a plain power card. Couldn't she provide a proper, decent room card? It's hard for me not to suspect some malicious intent. I hope you can give me a satisfactory explanation.
Otherwise, my overall review of this hotel is very positive. The accommodation environment is good, the room facilities are sufficient, the location is great, and transportation is convenient. The room design is also beautiful, and I took many photos. I highly recommend staying here. If I come to Brussels again, I would indeed choose Cardo again. However, the subtle malice from your front desk and the unpleasant check-in experience disappointed me so much that it nearly ruined my entire stay, even though everything else was perfect.
CCansuqixingThis hotel is really old... Don't let the five-star rating fool you, it feels more like a three-star. The elevator is incredibly slow, from 1999! The furniture in the room is also very dated. The front desk sells bottled water in glass bottles for 8 euros a pop – ridiculous. As our Belgian client told us, the hotel's location is right between a safe area and an unsafe one. It's close to the light rail, but there's no elevator from the light rail station to the street level, which is quite annoying. Walking to the city center is fairly convenient though. For the price, it offers good value for money; other hotels in the same area are more expensive.
JJoe the world citizenThe hotel is very nice and modern. The staffs are helpful and friendly. The room is spacious and clean. The only problem is the location. It is not located in the touristy area. There is no easy public transportation to the grand place except by bus or taxi/uber. Walking to grand place takes around 30 mins passing through Brussels Park and Royal Palace. The positive point is that the area where the hotel is located is very quiet.
ZZhuyuxixiThe hotel's location is absolutely fantastic, right near Brussels' Grand Place – literally a two-minute walk away. There are tons of restaurants and shops nearby, making it super convenient. The room itself was surprisingly spacious, which is a rare find in Europe, and the facilities were great. Having a kettle was a huge plus for us. We stayed for two nights, and the steak restaurant directly across from the hotel entrance was amazing – delicious and not expensive, so it was incredibly convenient to grab a meal right outside. Overall, this hotel offers excellent value for money and I highly recommend it!
GGuest UserThe hotel is very close to FlixBus bus stop! There is a police station and halal supermarket for Muslim community behind the hotel. The hotel should consider having 2 front desk workers at a time instead of just 1 person manning the front desk. When there are group of people talking and running around at the hotel room corridor, I couldn’t find the front desk person to solve the problem as there was no one at the front desk.
GGuest UserPlus:
The room is really big. So is the bed. It is so big that makes me think as if it is king size bed to house politicians or prime minister from the 80s, 90s.
There is heating both in the room and in the shower
There is air con set in the room( but I didn't try to see if it works)
This hotel is located less than 10 mins walk from Brussels north station
Minus
The room look really old. May be 90s, if not 80s.
There is no carpet on the floor. It is really clean but it is really cold to step on. Bring your own slippers.
The room is dim. And some lights were spoilt.
Even if was told it is a non smoking room, the room has lingering smoking smell. Someone smoked in this room before. I told the front desk, he said he will check but when I return from the city , the smell is there still.
The bathroom has some odd smell. May b smell of roaches, or roaches in the pipes.
The shower curtain smell of mould and damp cloth/ damp laundry.
The heating stop around 2am. May b there is max amount of heating one room could use. Make sure you time your heating usage carefully.
The wall is really thin. You can hear when someone is around the lift, going towards their room or what next door is up to.
I can hear everything happening outside, on the street, from police car n siren rushing up and down, to people wondering on the street, their conversation. I don't feel safe here. I can't relax and sleep.
I don't like the paper cup given together with coffee and the place to brush teeth. May be the hotel suffer too often from being stolen . But that make the hotel rating dropping from 1star hotel to guest house.
The toilet spoilt in the middle of the night and you can hear water flowing all night. Need to maneuver with the old school toilet pull button .
I appreciate the effort they maintain it but personally I don't like it. unless you have really early bus or train to catch, and is on a shoe string budget then it is your choice.