"Nice room and beds, decent shower and clean. The lobby, breakfast room and hallways are a bit dated and a touch tatty but the room was modern. Breakfast was decent but not quite as good as at the holiday inn express next door and the breakfast room is quite a bit smaller and more cramped with less tables. Free coffee in the reception and the rooms was nice. Staff on the desk was nice and chatty. Overall it was decent."
"Front desk staff were very good. Room was okay, had a weird musty smell probably because of the carpet. Mattress on bed was horrible definitely needs to be replaced.
Overall it was just okay. The location was perfect for my needs."
"This hotel provides a complimentary shuttle service, adding great convenience for guests. The room was clean and well-kept, and the breakfast was satisfying with a decent selection. Overall, a pleasant stay."
"I chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service."
"Good location in Etobicoke close to Ikea and everything you need, free parking, the room floors didn't seemed to be cleaned well but other than that everything else was good. One of the cheaper accommodations in the area, our room's access was outside so easy to get to your vehicle."
"Had a very pleasant stay after a long flight. Everything about the room was as expected. Comfortable and clean. Especially liked the 24 well-equipped (for a hotel) gym and very decent spread for breakfast. Didn’t try the pool but it looks nice too. Staff were friendly and the airport shuttle was convenient.a"
"The price/performance ratio of the hotel is average, and there are no services, but the room is clean and tidy, and the basic configuration is still there. The main location is superior. The nucleic acid for returning home is next door, and the opposite bus goes directly to the airport. It is good if necessary"
"This hotel was a little out of the way, but with the free shuttle to the airport, it was easy to get downtown using the UP train. The restaurant on the premises is pretty good and has good drinks. This hotel is quiet and not the most expensive which was exactly what we were looking for. If you’re looking for a cheaper hotel next to the airport this one is perfect!"
"The location is good, near the airport. The hotel itself is decent. During booking it would have been nice to know the shuttle doesn't run in the evening, so we had to pay out of pocket for a taxi."
Great
62 reviews
9.0/10
1 night
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9.2/10
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AAnonymous UserIt was really good to stay in toronto. it’s so close to airport and they have a shuttle bus. Breakfast was also great. I highly recommend it.
PPianist with no handsI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
JJemelWe were very disappointed with our recent stay from April 27–28. Upon checkout on Monday morning, the receptionist, Arshiya, did not greet us or show any signs of friendliness. When I asked a few questions before leaving, her responses were curt and came across as rude—she didn’t smile or make any effort to be welcoming. We’ve stayed at many hotels across the U.S., and this was by far the coldest reception we’ve experienced. We expected a higher standard of hospitality, especially in Canada, where friendliness is something the country is known for.
The room itself was okay, but there was a strange odor that made our stay less comfortable.
The wifi might seems have a problem too.
On a positive note, the food was excellent—fresh and well-prepared—and the person who greeted us during the meal was warm and welcoming. Their kindness really stood out and helped improve our experience.
I would recommend providing Arshiya with additional customer service training to ensure she can offer the level of hospitality that guests expect and that will enhance the overall quality of your business.
GGuest UserIt was a nice comfortable room but the hotel was a let down for us. First we needed to wait for 15 minutes for a check in with a small child in our arms at night, because there was only one receptionist who was also working as a cashier to a shop in the hotel and just prioritised the people leaving the shop instead of the coming guests. The thought of combining a receptionist and a cashier being a good idea is beyond me. The swimming pool was another let down. We booked it for the slide but in the pool we learnt our almost 5 years old daughter is too small for the slide. We offered we could slide with her, but it was also not allowed. We complained and literally nothing was suggested as a solution. Not even an apology. The posters for the slides are very misleading and when booking there was no information clearly visible that there are such restrictions for the slide, that is so eagerly advertised. All in all, this was the worst stay we have had for a while due to the incredibly poor service.
MMister StephenI really enjoyed my stay here so extended it for another day. This hotel has great front desk staff that answer all questions and put me at ease. It has the perfect location for a quick exit, being beside the airport. The restaurant food is delicious. The room I stayed in was clean with airport views. It was quiet and extremely effective at keeping the light out for a great sleep.
AAlicia York-BirdA lovely jewel of a hotel right by the Pearson airport. It serves its purpose well; it is primarily for guests
flying in or out of Toronto the following day. No reason not to stay longer, except for price and the fact it's in a highly industrial zone.
The staff are highly professional, the amenities are plentiful, and the hotel itself is spotless and decorated beautifully. The rooms are small though well-appointed, and all anyone needs for a quick overnight stay. The hotel restaurant is extremely pricey and seemed like more of a bar than anything else; however there are plentiful nearby restaurant options to either go out to eat or order delivery.
There is a pool and gym, though I was too pooped from a day of travel to just get to the hotel to use them. Front desk will happily arrange an early wake up call to make sure you don't miss your flight!
Would happily stay there again should the occasion arise.
라라라They offer a shuttle bus for pick-up and drop-off at the hotel, which is super convenient! It's about a 15-minute ride from the airport. Just a heads-up, the pick-up points for Terminals 1 and 3 are on the business card, so make sure to check that out. And you absolutely *have* to call the number to arrange the pick-up! This hotel offers great value for money, and the staff are really friendly, though it does have a bit of an older feel to it.
GGuest UserI stayed for three days with my daughter for a mom and daughter trip. Appearance is beautiful and desk staff was nice and helpful but I don’t think the room we stayed is appropriate for guests who pay for it. I chose this place for a free parking and close to YYZ.
The room was incredibly small and structurally wrong for people to move inside the room. The washroom door fully didn’t open and the ceiling was very low so I had to be very careful not to bump my head to the ceiling. The room picture they posted on the website looked great and cozy but that isn’t important anymore if we can’t move around. One more, they had a wedding party on the second day and very loud music was on by 1 am and next day there was another party but it wasn’t that loud. You have to check if they have party guests during your staying before you book.
GGuest UserIt wasn't a mind-blowing breakfast, but having it included was definitely a plus.
Making my own waffles was a fun touch.
I had an early flight at 5 AM for my next leg of the trip and was planning to take an Uber. However, the front desk staff, during check-in, proactively asked when I'd need the shuttle bus and arranged it for me (free of charge, of course). This made my trip so much more stress-free.
Both the front desk staff and the shuttle driver were very friendly and kind.
VVishnuBKNU Airport Toronto Hotel in Mississauga is an ideal choice for weary travellers. Its convenient location near Pearson Airport makes it perfect for a restful night’s stay.
The hotel offers essential amenities like heating, air conditioning, WiFi, TV, toiletries, a microwave, fridge, and a coffee maker. The spacious double bed and clean room provided a comfortable environment. The quiet atmosphere added to the overall comfort. It would be nice if the hotel provided complimentary water bottles.
A free airport shuttle service is a great perk. Call the hotel upon arrival for pickup and speak to the staff for drop-off for your next flight. You can also conveniently order food through DoorDash or Uber Eats and have it left outside your door.
The reception staff, Taran, was kind enough to allow a slightly late checkout, which was a blessing given our exhaustion. The only downside was the hotel taking a record of my credit card, which they claimed was for their file.
I highly recommend NU Airport Toronto Hotel for travellers seeking a break, rest, and rejuvenation before continuing their journey.