Hotels near 16 Avenue Tiled Steps, San Francisco

This hotel is well-managed. There's a self check-in and check-out on the 3rd floor, and the security guard at the entrance is very welcoming. This is a chain hotel, with locations in both San Francisco and LA. It's right in downtown San Francisco, very close to Union Square, making it super convenient for getting around. The window view is also quite nice.

The location was decent—about a 20-minute walk to the cable car and Chinatown. Service was solid, and the staff were helpful, offering great suggestions on places to visit. The complimentary morning tea and coffee and afternoon wine tasting section in the lobby was a nice touch. However, one downside was the lack of good budget-friendly breakfast options nearby.

This hotel feels very good, the layout and facilities of the hotel are very atmospheric, the service attitude is very good, the surrounding environment is also good, supermarkets, restaurants, and transportation are very convenient.

Everything was wonderful and perfect until check-out. They asked to swipe my Visa card for a $200 deposit on the first day of check-in, which was completely fine. However, on the day of check-out, they told me the service fees for 3 nights came to $123.60. They said they would deduct it from my deposit and refund the remaining balance within a few days. I thought that was fine too. But no — they then charged another $200 to my Visa card without even touching my card again and without my permission. In total, they have charged $400 from my card. I honestly feel like crying because I don’t know what to do. If they don’t refund my money in the next few days, will Trip help resolve this for me? I have never experienced a situation like this before. This hotel was excellent in every way, but charging a guest’s card without authorization is truly disappointing and unfortunate. Can someone please tell me how I can get my money back?

The staff were friendly, and the room was spacious with a simple yet tasteful interior design. I also liked how big their bathroom was. There is free coffee and water, which was convenient. The courtyard has fire pits and couches for guests to cozy up, and there are smores that you can make during the evening.

The hotel itself is highly recommended. It has a great location, very nice rooms and very friendly service. However, we also had some hiccups during our visit. We had booked the room for four people, but the room was only equipped with towels for three people. Not that much of an issue - we just asked every day for an additional towel. We booked an Alcatraz Bundle via the concierge, which all went well. However, the charge included a $15 consumption voucher per person at the hotel bar, which was a bit difficult to redeem. You had to try to get the exact amount, as it was not possible to receive a credit for any change left. It was also not possible to pay on top of the voucher. We were told that the voucher could be used like cash but it wasn't quite like that after all. So perhaps this is not necessarily recommended. We also booked bicycles with the concierge, which worked very well. However, my kids really liked the evening cookies and milk and the games room.

We stayed in a deluxe city view room at Hilton Financial District—beautiful views and a warm welcome! The TV greeted us with a personalized “Welcome Cristopher,” which was a thoughtful touch. Staff were friendly and let us check in early. Great location near Chinatown, with amazing food—thanks to Denmark for recommending House of Nanking! Room was clean and well-priced.

The hotel is a bit old. When you take a shower, the top makes a lot of noise, and so does the water dispenser! The room is a bit small, but it is still comfortable to stay in. It is a hotel that I will visit again.

All of the staff seemed really nice. From the moment we arrived and had a friendly greeting from the valet parking worker, to the ladies that we interacted with in reception. The room was nothing special, but by that I mean it had no outstanding features, or any distinguishable traits that would separate it from other hotels The concierge was friendly and helpful, and was very useful in helping us to plan our activities. And the hotel is in a good location to get to the pier or do the 'big bus' tour. But here's the downside. The gym is small, had no steriliser, or wipes, even though one of the rules stated in the gym is to wipe down the equipment after use. And the overall impression of the gym is that it could do with a really good clean from top to bottom. Added to that there's the washing machine and tumble dryer located in the gym. Yes that's right, in the actual gym. Now we were very happy when we read about the hotel having washing machine facilities, but we were slightly surprised at it's location. Another thing was the air con. We stayed in September and although the weather for the season was just starting to cool down after the summer, it was still fairly warm. The air con looked as if it had been fitted in the seventies and made a sound as if it had been running non stop ever since then. It was so noisy that we had to turn it off completely at night time and at different times during the day. On a final point we received news regarding the death of my partner's daughter, which meant that we had to cut our whole vacation short including this leg of the trip. We informed the front desk that we would be checking out one day early. We were not expecting a refund, for that day, but after being told by the member of staff that the 30 dollar a night 'destination fee' would be waived for the night that we were not going to be there, we later found out that this fee had still been added to the final bill. We still have no idea what a 'destination fee' is, but to be charged it when we weren't even at the hotel was extra galling. And what was also strange was the fact they didn't even ask why it was that we had decided to cut our stay short? Would you not be interested to know whether something was wrong with your customers stay, and to know why they had cut their visit short?? A bit of a poor end to a otherwise 'ok' stay at the hotel.

I stayed here on New Year’s Eve and enjoyed my stay. The workers are nice and helpful and the room was very clean. The room was small and simple, but the bed was comfortable and heater worked efficiently. If you’re spending a few days in San Fran, stay here. You won’t regret it.