To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities8.8
Service9.5
Cleanliness9.0
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All reviews(79)
Positive reviews(79)
Reviews with photos/video(25)
Great location(27)
Awesome stay(24)
Convenient location(18)
Clean and tidy(16)
Easy to get around(15)
Friendly front desk staff(11)
Delicious breakfast(8)
Comfortable bed(5)
Cindy_Kate
Deluxe Room
Stayed in Mar 2025
Couple
4 review
10/10
Outstanding
Posted on Apr 18, 2025
I was very impressed with my stay here. On my first day, I received great help and care from a staff member named Ingrid—she was incredibly kind and attentive. Throughout the rest of my stay, the other staff were also very friendly and always greeted me with warm smiles. The room was clean, the bed was comfortable, and I appreciated the space available to open my luggage easily. The location is also fantastic! I’ll definitely stay here again next time.
Response from Property: Dear Madam,I would like to take some time to thank you for this gracious and positive review ! We are truly grateful that you have enjoyed your experience with us. I will be passing on your kind comments to Ingrid, she will really appreciate that her dedication is rewarded, thank you ! We are always very attentive to your needs, and we love to take the time to make sure you feel welcomed and at home. I am glad you have enjoyed our top floor prestige room. We try and make sure you have everything you need to in the room for a most comfortable stay, we provide complimentary Nespresso machine, tea making equipment and a minibar. We hope you enjoyed the central location of the hotel, allowing you to visit the city from the nearby metro stations. We are always happy to make recommendations and provide tickets for shows or activities in Paris. We look forward to having you with us the next time you decide to come visit Paris. Kindest regards,RomainHotel manager
080y
Prestige Room With Balcony
Stayed in Feb 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Apr 7, 2025
Thank you for the surprise~ And gave me the room with the best view as I requested!! Hotel provided really nice stuff and clean room! And very close to the station. Would choose this hotel again
(And the reception staff on the check in day 3/29, the girl who was really friendly and nice! Thank you)
Response from Property: Dear Guest, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the view and the room during your stay, and that our location and service made your experience even more pleasant. We’ll be sure to pass along your kind words to Susana, who welcomed you during check-in. Your comment will certainly motivate our staff to continue their great work! We would be happy to welcome you again to Paris. Sonia - Front Desk Manager
Guest User
Deluxe Room
Stayed in Feb 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 7, 2025
The location is great! Service is great too, they offered to help us carry our luggages in. There's also refillable water at the lobby, so no need to worry about not enough water. Clean and new toilets too. Just that the room is quite small, was quite hard to fit large luggage.
Response from Property: Dear Guest, Thank you for taking the time to share your experience! We’re happy to know you enjoyed our location and service. As a boutique hotel located in a historic Haussmannian building, our room sizes reflect the traditional architecture of Paris. Rooms in this type of building can be more compact, but we always strive to make up for it with warm and attentive service. We're glad to hear you were overall satisfied with your stay, and we hope to welcome you back soon! Sonia - Front Desk Manager
Guest User
Deluxe Room
Stayed in Aug 2025
Family
7 review
9.0/10
Great
Posted on Sep 9, 2025
"Susana from the hotel staff was amazing! She went above and beyond to assist us and was always nice. Her support truly made a difference in our stay."
Response from Property: Dear Valuable Guest, Thank you for this wonderful review !We are very pleased to hear that Susana had this such of positive impact on your Parisian stay.We will pass your message on to her, she will be delighted ! We look forward to welcoming you again in the future.Best regardsIngridHotel Le 12
Anonymous User
Prestige Room
Stayed in Feb 2025
Couple
2 review
8.5/10
Very Good
Posted on Mar 29, 2025
The service of staff was great !! They are helpful and approachable.
Response from Property: Dear valuable guest, Thank you for taking the time to rating us !We are glad that your stay has lived up your expectation and that our team was approachable.It was a pleasure to help you to enhance your Paris trip.We hope to see you in the future and made your stay even more memorable.Best regards, Ingrid,Hotel Le 12
Thian Fern
Prestige Room
Stayed in Dec 2024
Solo traveler
3 review
8.5/10
Very Good
Posted on Feb 21, 2025
the room is a bit small but it is still okay for 1 person stay. it is around 5-7 mins walk to the nearer metro. it has a supermarket just straight across the road which is really convenient if you need to buy anything urgently. the staff was very friendly and helpful. I have emailed to request for early check-in and they were very nice to offer me the vacant room upon my arrival in early morning at 9am. they also helped me to store my luggage for 4 days while i travelled to London.
Response from Property: Dear Thian Fern, Thank you for letting us know more about your experience at Hotel Le 12 ! We are very delighted that you appreciated your stay and our assistance.This is pleasant that our location is an asset for you.It is primordial for us to do our best to make you feel comfortable. In fact we had the opportunity to welcome you at 9am despite the arrival time starts at 2pm. The Deluxe category is at standard Parisian room which is around 11m². Nevertheless, the reception is open 24/7 to help you with any discomfort.Thank you again for this kind comment, it touches us !We look forward to seeing you in the future.Best regardsIngrid Assistante opérationnelle
Guest User
Prestige Room
Stayed in Jun 2025
Couple
4 review
10/10
Outstanding
Posted on Aug 2, 2025
It’s really clean and staff is friendly helping customer. I would recommend this hotel.
Response from Property: Dear Guest, Thank you very much for your kind words. We're glad you appreciated the cleanliness of our hotel and the attentive service provided by our team. Your recommendation means a lot to us! We look forward to welcoming you back in the future. Sonia - Front Desk Manager
JamieLiYi
Junior Room (Tour Eiffel)
Stayed in Feb 2025
Family
8 review
10/10
Outstanding
Posted on Apr 14, 2025
We stayed here for four nights. Everything is wonderful, near to the big train station, very helpful staffs from the receptionist , always greets you with a big smiles, the beds are comfortable for three ppls stay, the room is well equipped..
Response from Property: Dear Madam,
Thank you for taking the time to share your experience at Hotel Le 12.
We are delighted that you enjoyed your stay in the Junior Suite and the staff.
It is a pleasure to read that the hotel's location was an asset during your stay and that we were welcoming.
We hope that during these four nights you were able to enjoy the view of the Eiffel Tower from your Junior Suite.
It would be a pleasure to welcome you during a possible future stay.
Sincerely,
Ingrid,
Hotel Le 12
M268018****
Deluxe Room
Stayed in Jul 2025
Solo traveler
14 review
9.7/10
Amazing
Posted on Aug 27, 2025
Excellent service .definitely would come back again………..
Response from Property: Dear Valuable Guest, Thank you for taking the time to share your experience at Hotel Le 12.We are truly delighted that you enjoyed our facilities, our cleanliness and our location. It truly means a lot to us to know that your stay was a pleasant one.We will be very happy to welcoming you back again in the future.Warm RegardsIngrid Hotel Le 12
Guest User
Deluxe Room
Stayed in Feb 2025
Solo traveler
50 review
8.0/10
Very Good
Posted on Apr 3, 2025
Great location for easy access to major shopping area and attraction places and restaurants. Room is small but considering location, it’s a great value. Staffs are super supportive and informative.
Response from Property: Dear Guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed our location and found it convenient for exploring the city. As a boutique hotel located in a historic Haussmannian building, our room sizes reflect the traditional architecture of Paris. This is common for hotels of this type, and we're really glad to hear that you still found your stay to be a great value overall. We also truly appreciate your kind words about our team — we’ll be sure to pass them along! We would love to welcome you back again soon. Sonia - Front Desk Manager
Sophieyyt
Prestige Room With Balcony
Stayed in Jul 2024
Couple
1 review
10/10
Outstanding
Posted on Oct 2, 2024
Great location for our trip to Paris. It's easy to get to the tourist spots because the hotel is close to a station. The staff were extremely friendly and we had an amazing stay. The room is a bit small but very tidy.
Response from Property: Thank you for your wonderful review! We’re glad to hear you enjoyed the location and had a great stay with us. We look forward to welcoming you again! Sonia - Front Desk Manager
Anonymous User
Prestige Room With Balcony
Stayed in Apr 2025
Family
1 review
9.5/10
Amazing
Posted on May 10, 2025
A pleasant stay! Staff are nice and really helpful, location is superb.
Response from Property: Dear Valuable Guest, Thank you for sharing this wonderful feedback !We are thrilled to hear that our assistance and kindness helped to make your stay enjoyable.It is a pleasure that the location near to the center and Saint-Lazare station was a bonus.Your nice comment is a boost to motivate the Hotel Le 12 team to continue to do our best every day.We will be very happy to welcome you in the future.Best regards,Ingrid Hotel Le 12
SBAA
Deluxe Room
Stayed in Dec 2024
Couple
9 review
10/10
Outstanding
Posted on Jan 26, 2025
Le 12 Hôtel is an excellent choice for travelers seeking a centrally located boutique hotel in Paris. With modern amenities, exceptional cleanliness, and a friendly, accommodating staff, it offers a comfortable and welcoming stay. Its strategic location provides great connectivity, making it an ideal base for exploring the city.
Response from Property: Dear Guest, Thank you for your kind words! We're thrilled to hear that you had a pleasant stay and that our prime location, contemporary facilities, and dedicated team left a positive impression. Ensuring our guests feel comfortable and well-cared-for is always our goal. We’re glad you found our hotel to be a great starting point for exploring Paris and would be delighted to welcome you again in the future! Sonia - Front Desk Manager
YangLim88
Prestige Room With Balcony
Stayed in Nov 2024
Couple
9 review
7.0/10
Posted on Dec 29, 2024
Location is quite coneveniet as is very close to big train station, the front desk girl is helpful with given some information to us. But the room is super small if u got a bigger luggage. Balcony view can see eiffel tower 30%, not bad....
Response from Property: Dear Yang, Thank you for taking your time to rate us ! We are thrilled that the location was an asset to your stay and the receptionist helped you to improve it. The size of room is at the Parisian standard size. We invite you to come and see us whenever you feel uncomfortable. Unfortunately, all our balcony rooms don't have Eiffel tower view, when you reserve you can ask us and we can provide you the best available room with Eiffel tower view. We hope to have a second chance to welcome you.Best regards,The front desk
Guest User
Prestige Room
Stayed in May 2025
Business traveler
9 review
10/10
Outstanding
Posted on Jun 30, 2025
Helpful stuff , have a really nice stay!
Response from Property: Dear Guest, Thank you so much for your kind words! We're very glad to read that you had a pleasant stay, and truly happy to know that our team helped make your time in Paris even more enjoyable. We hope to have the pleasure of welcoming you again ! Sonia - Front Desk Manager