Ascott Stays in Shanghai

I frequently stay at this serviced apartment in Shanghai, and I'd like to share my genuine experience. Overall, everything consistently exceeds my expectations, which is the main reason I keep coming back. The location is fantastic, making travel incredibly convenient. The surrounding area has a complete range of shopping centers, convenience stores, and restaurants, making daily commutes and shopping trips completely hassle-free. The apartment layouts are well-designed with spacious and airy rooms. All home amenities are provided, and the shower, kitchen stove, and storage cabinets are well-maintained, fully meeting daily cooking and living needs – truly like being at home. What deserves the most praise is the entire property service team. The front desk staff are warm and polite, responding quickly to daily inquiries and parcel registrations, and communicating patiently and meticulously. The engineering and maintenance technicians are professional and reliable. Previously, I've had issues like power trips, sliding door jams, and drain blockages in my room. After reporting them, repairs were arranged promptly. The technicians would arrive on time, thoroughly inspect and resolve the problems, and then provide detailed updates upon completion. The housekeeping service is meticulous and thorough, tidying and ironing clothes as needed and cleaning the rooms with great attention to detail, fully respecting guest privacy and ensuring a safe living environment. During my recent stay, I fractured my right ankle and was recuperating. The staff were incredibly thoughtful, flexibly accommodating maintenance times, ensuring smooth communication throughout, and efficiently resolving all sorts of issues. Public areas are clean and tidy. Hallways are cleaned daily at scheduled times, security is strict, and entry/exit management is well-regulated, providing a strong sense of security. Whether for a short business trip or long-term residence, this is an excellent choice. I will definitely continue to renew my lease and highly recommend it to anyone looking for comfort and comprehensive service.

I really have to commend this hotel. The room was spacious and exceptionally clean; I didn't hesitate to walk around barefoot. The location is also very convenient, with restaurants and a live house right across the street. I particularly want to highlight Shirley—she was incredibly responsive, almost instantly replying to all my questions. More importantly, she had an excellent attitude and helped me resolve several small issues. I genuinely feel that this level of service is quite rare. I'll definitely be staying here again next time!✌️

The accommodation in this Ascott Sunland was exceptionally comfortable, with a beautiful park nearby that we truly appreciated. The convenience of shopping malls and walking to the store made our stay even better. The front desk staff were extremely helpful, and the service provided was outstanding. Overall, this trip has been truly enjoyable.