Pullman Stays in Shanghai

The hotel's location is excellent, very convenient, with a subway station right outside. The room was clean and tidy, the bedding was comfortable and helped with sleep, and daily housekeeping was meticulous. The front desk staff were patient and enthusiastic. I would choose this hotel again next time.

I chose Pullman Shanghai South for my business trip to Shanghai, but the hotel facilities are a bit old. I reported this to the front desk, and the duty manager helped me upgrade my room type. All the hotel staff have excellent service attitudes; it's just that the room facilities are outdated, a hardware issue. Luckily, the location is superb, and the front desk service is also commendable!

From check-in to check-out, the service was consistently attentive and caring. Serena and Sia at the front desk handled procedures efficiently and with a warm, friendly smile. The concierge team, David, Jackie, and Louis, were proactively enthusiastic, helping with luggage and arranging transport very promptly. Housekeeping was incredibly responsive, addressing all requests quickly and appropriately. The staff's professionalism and dedication truly brought the meaning of 'service' to life, making me feel right at home. The hotel rooms are spacious and bright, with a modern and elegant design. The bedding is comfortable, and the facilities are well-maintained, clean, and tidy. The views are expansive, offering a panoramic city landscape. The soundproofing is excellent, ensuring a quiet and relaxing environment. The dining experience was also great. Breakfast offered a wide variety of choices, both Chinese and Western, and everything tasted delicious. The hotel's location is superb, making travel very convenient. I will definitely choose this hotel again on my next visit to Shanghai.

Overall, it was a decent stay. The heating in the room was a bit too warm for winter, and I was told it's a central system for the entire building that can't be adjusted, which was a bit disappointing. Sleeping at night was fine though, not too hot and not too cold. The buffet breakfast selection was a bit limited. All in all, it was an okay experience, neither great nor terrible.