Name: the Shanghai EDITION
Address: Shanghai, China
Rating: 9.5

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The hotel's various departments provided excellent service, and the environment was also superb and very quiet. Special thanks to KIRAN, who we met at both breakfast and dinner, making for wonderful dining experiences. It was a pleasant stay.

Our room was right across from the elevator and didn't have much of a view. However, from the moment we checked in until we left, all the staff were very friendly and almost always greeted us with a smile. The only exception was a white male waiter with glasses at breakfast who completely ignored us, while being very attentive to the white guests at the table next to us. This obvious racial discrimination was very disappointing and cast a shadow over our entire stay, also negatively impacting the hotel's brand image.

The hotel's location is excellent, right next to Times Square. The front desk upgraded us to a room facing the square during check-in, which was a nice bonus! 👍

The room was quite small. It was difficult to open two large suitcases, making it feel more suitable for a solo traveler; it would be quite cramped for two people. Housekeeping was quick to respond when we requested water.

The breakfast restaurant had a nice ambiance, and everything was à la carte. The food was decent. However, the hotel didn't inform us in advance that there was a credit limit for breakfast included in our stay, nor did they mention it at check-out. We never received an electronic bill either. We only found out about the charges when we saw them on our credit card statement later. This process is really unreliable; I almost thought the hotel was overcharging me! This issue brings my service rating down from what would have been a 4.5 to a 3.5.

Thankfully, Trip.com customer service was very helpful. We only learned the full story through their communication, and they eventually resolved everything perfectly. I want to specifically commend them for that! 👍

Very satisfied, I like this hotel very much, it is worth recommending. Hygienic and good. The environment is good. First-class service and complete facilities! Very nice. It's worth trying this hotel.

The hotel's location is excellent, just a few minutes' walk to the Bund, which allows you to visit late at night (around 10 PM) or early in the morning to avoid the crowds. Besides fruit, they also offered complimentary chocolates, which were delicious. The scallion oil noodles and crab shell pastries for breakfast were incredibly tasty; I'm still thinking about them. The cleanliness was also top-notch, and the environment was quiet, making for a very comfortable stay. Additionally, Elaine's service was very satisfying – she was responsive and provided help promptly.

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