To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.7
Amenities8.2
Service8.5
Cleanliness8.6
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All reviews(101)
Positive reviews(93)
Reviews with photos/video(15)
Great location(19)
Awesome stay(16)
Friendly host(13)
Clean pool(11)
Great swimming pool(11)
Easy to get around(6)
Negative reviews(8)
Guest User
Premium King Room with City View
Stayed in Aug 2025
Traveling with friends
19 review
8.5/10
Very Good
Posted on Oct 1, 2025
Great location and service. Breakfast was amazing but quite busy around 7.30-8. Service at the bar was great as well as good tips from the concierge.
Guest User
Westin Club Two Double Room
Stayed in May 2025
Family
4 review
9.5/10
Amazing
Posted on Jun 9, 2025
Nested in a nice location in between the botanical garden and city centre. Food variety and replenish rate can be better at the lounge area during peak periods over the weekends. Can ask for hot chocolate and omelette which area not on display (nice touch) Water pressure for the showers can be higher. Besides that, everything else is great!
Greg (Adult)
Premium King Room with City View
Stayed in Sep 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Oct 6, 2025
Stayed 3 nights
Location was great and staff helpful.
Pool was enjoyable with the pool bar only complaint it lacked sun due being a lower level pool.
Guest User
Westin King Room
Stayed in Aug 2025
Solo traveler
20 review
8.5/10
Very Good
Posted on Sep 20, 2025
The breakfast food choices are limited. Room size is good.
Guest User
Westin Two Double Room
Stayed in Oct 2024
Family
2 review
10/10
Outstanding
Posted on Nov 30, 2024
Awesome stay! Room is clean and comfy, staff are v friendly and welcoming! Breakfast at the hotel is awesome too! Love it!
Guest User
Westin King Room
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Dec 17, 2024
What a fantastic hotel. Great location, great staff and ideal rooms. Would highly recommend
Guest User
Westin King Room
Stayed in Jan 2024
Family
12 review
10/10
Outstanding
Posted on Feb 26, 2024
Nice and convenience… love the DJ at the pool. Clean and friendly staffs. Breakfast was amazing
Anonymous User
Westin King Room
Stayed in Jul 2024
Business traveler
2 review
2.5/10
Posted on Aug 7, 2024
Poor service while checking in..room is not properly cleaned and amenities were missing, and not refilled
Guest User
Westin King Room
Stayed in May 2024
Business traveler
51 review
10/10
Outstanding
Posted on Jul 25, 2024
Excellent service and environment Very convenient location Lots of good restaurants nearby!
Highly recommended!
Shxrz
Westin King Room
Stayed in May 2024
Solo traveler
12 review
8.5/10
Very Good
Posted on Jun 22, 2024
Great location in the city. However, amenities and cleanliness of the rooms are very outdated and not maintained (Hence, the dustiness in certain items such as hairdryer & nespresso machine). Telephone in the room had hardly any instructions on how to use it as well as not being able to function when using it to call reception/room service.
Guest User
Westin King Room
Stayed in May 2024
Couple
2 review
10/10
Outstanding
Posted on Jun 25, 2024
We were granted early check in shortly before 12pm. Unfortunately due to some issues, I was given the keycard to a room that’s already occupied and the occupant slammed the door in my face when we opened the door. I assumed he was shocked too. Was quite upset and shocked and went down to the concierge. Thankfully they were able to give me another room and we were compensated with 2 days of breakfast as service recovery. That was much appreciated. Breakfast is amazing.
Guest User
Westin King Room
Stayed in Apr 2024
Couple
1 review
8.0/10
Very Good
Posted on Jun 2, 2024
Nice Pool and cozy atmosphere
but will be great if the Friday oyster promotion can have adequate supply coz we are not having it finally
Guest User
Westin Club King Suite
Stayed in Feb 2024
Family
3 review
10/10
Outstanding
Posted on Apr 1, 2024
The perfect hotel for our family of three in the king exec suite. Pool was great for our little one. The staff were amazing and helpful. The menu was healthy enough for our toddler too.
Guest User
Westin King Room
Stayed in May 2024
Business traveler
10 review
10/10
Outstanding
Posted on Jul 2, 2024
Great and lovely facilities that helped full service the purpose
Iimarena
Westin King Room
Stayed in Nov 2023
Family
3 review
7.5/10
Posted on Dec 17, 2023
Mainly not satisfied with the everyday room cleaning. We went out and we saw the carpet was still dirty when we backed to our room at night. The hair dryer looked like melted on the surface and sticky.
The shower design is a bit stupid that no door or shower curtain and the water splash out to the bathroom.