CCJ-ZFWe stayed here for three nights with our kids during the May Day holiday, and the hotel environment was quite good overall. The hot springs, hiking, movies, and sports dome were all great, and there were plenty of activities for the children.
In terms of service, I felt that the vast majority of staff, about 95%, were well-trained, enthusiastic, and proactive. However, a few individual staff members lacked enthusiasm, particularly in the Chinese restaurant and at breakfast. My suggestion is for the breakfast kitchen staff to wear their masks consistently. Every morning I went, I noticed some wearing them and some not. For a hotel costing over 2000 yuan a night, there should be a certain standard. The breakfast itself was quite rich though, which I'd commend.
Furthermore, for family-focused hotels, it's mainly about the kids' activities, and I felt there were too many paid options. The kids' club should be better planned with different zones, and perhaps some free activities could be organized. Compared to Club Med, this aspect definitely falls short. Over a few days, we spent almost 2,000 yuan on kids' crafts and games. Given the beautiful outdoor natural environment, some outdoor children's activities could be organized. For indoor games, perhaps a complimentary session for in-house guests could be considered, especially since it's primarily for the children.
Finally, the Chinese restaurant. We ate there for all three nights. The food was genuinely delicious, but the prices were quite high for its location in Miyun. A single dish averaged around 200 yuan, and per person, it was generally over 300 yuan. The menu options were also a bit limited. I'd suggest enriching the menu and adjusting the prices slightly to offer better value for money.
The hot springs, sports field, and gym are all free, but very young children generally don't use them; it's mostly adults. Taking children there still largely involves paid activities. My overall recommendation is to improve the value for money, leverage the local natural resources and unique cuisine, and organize some distinctive family activities that adults can also participate in.
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