Hotels near Charles Playhouse, Boston

It’s a beautiful hotel. Room is nice and comfy. Location is perfect. However, service is terrible. Like a 3-star hotel. When we arrived, there was no doorman at the door to help with luggages. After a 24-hour door to door travel, we had to carry our luggages up and still no one offered help. Housekeeping was not a 5-star ranking standard. Bedsheets were not changed even on the 5th night I stayed. From day 2, we have to call front desk to replenish water everyday. If u don’t call, no water is replenish. A request of a kettle took 30 mins. We ordered a few packages from Amazon and Target, took them two whole days to check where are the packages. Called front desk 3 times, went down to talk face to face with front desk 2 times. Finally they found it and brought it to the room.

The hotel's location is excellent, right in Back Bay, making transportation incredibly convenient. There's a shuttle bus from the airport to the hotel, and it's within walking distance of the train station. The views are great, with the Boston Public Library right downstairs, and shopping and dining are very accessible. The room was clean and tidy, the bedding comfortable, and the overall stay was very relaxing. The hotel staff were friendly and helpful, and both check-in and check-out were smooth. Overall, it offers good value for money, and the toiletries and coffee bar were also very good. The only minor downside was that there was only one chair in the room, which wasn't very convenient for two people.

This Indigo should have just been renovated last year, and Apple's own map shows Holiday Choice. I have stayed a lot at Intercontinental / Crown / Holiday / Smart Choice. This is my first time staying at Indigo. Some places around are under maintenance and a little messy, but there are many restaurants and supermarkets. Get a staple drink for breakfast, a small portion and a bad attitude. There is no garden around this hotel. Why is it called Garden? Because next to TD Garden, which is also the home field of basketball and ice hockey teams, concerts are also held, the price changes a lot, there are often no rooms when there are activities, and it is noisy after leaving at night. It is also next to the North Railway Station and the subway station, but to go to New York from South Station. There is a parking lot and valet parking at the entrance of the hotel. Unfortunately, when I checked in, it was 5 ° C outside, and I changed to the fourth room to heat up. When your room has a small air conditioner as shown in Figure 4, the large air conditioner is likely to be bad, and the small air conditioner may also be bad, much colder than the hallway. The front desk will let people repair it. (Fake decoration) If it is not repaired, it will help you to change. The attitude is good, but I suspect that they already know which rooms have bad air conditioning. The cleaning staff speaks Spanish, not English at all, and requires software translation. In short, you don't need to live here if you don't want to watch the game nearby.

An excellent new hotel. The rooms are small, but very comfortable! A comfortable large bed right by the window with a city view (at check-in, you can choose a low or high floor and whether or not to have a city view). Check-in is easy. The shower and all the plumbing are new, everything is superb. Modern TV. The lighting, air conditioning, TV, etc. are controlled from a tablet, which is also very convenient. There are two types of curtains: blackout and sun protection. The area is convenient – ​​you can quickly reach Cambridge, and Downtown is a 15-minute walk away. , the Freedom Trail is also nearby. The hotel is located in the bus station building, but there are few people around, so it doesn't feel like a neighbor. However, there is a large food court nearby, a huge supermarket with a huge selection of everything, including alcohol and prepared foods. Also across the street is Little Italy, with many delicious restaurants and bars. Overall, we are very glad we chose this hotel.

Location: The hotel is centrally located, within walking distance of downtown attractions like the Freedom Trail, Tea Party Museum, Quincy Market, City Hall, and Boston Common. Harvard is accessible by subway, and MIT is a walk away on the return trip. Both Boston South Station and North Station (which has a large Star Pharmacy supermarket) and the airport shuttle drop-off point are within walking distance. Chinatown and Macy's are a 5-minute walk away. Cleanliness: Decent. Value for Money: Alright. A good choice if you prioritize saving time and feeling safe. Room Size: The twin room was a suitable size. Soundproofing: Decent. Room Amenities: The beds are high and the mattresses are quite soft. The bathroom has a bathtub (low and small), the showerhead is a bit low, and the water pressure is average. Shampoo, conditioner, and body wash are provided. No slippers, toothpaste, or toothbrushes. The room has a microwave and a mini-fridge. There's a free ice machine and water dispenser in the hallway. Service: Check-in is at 3 PM, check-out at 12 PM. Early check-in costs an additional $50. Luggage storage is available in advance (free). A $100 per day deposit is required at check-in (held on the bank card, refunded within 2 hours after check-out). Complimentary cookies are given at check-in (very sweet). The hotel lobby bar features a singer in the evening, offering an American bar atmosphere.

This is probably the oldest-looking Ritz Carlton that I have visited. It is just like a normal hotel. The location is great, but everything else just doesn't look like a Ritz-Carlton. You will feel this the moment you get of the car. However, it is Boston and everything is overpriced.

The hotel itself was clean, the bed was very comfortable, and the housekeeping staff was especially kind and attentive - we truly appreciated their work and hospitality. However, we experienced a serious issue regarding the resort fee policy, which left us feeling confused and misled as international guests. During online booking, the resort fee was listed as $25 per night, but important information about additional mandatory charges only appeared after payment was completed, when cancellation was no longer possible, wich is disappointing. Upon arrival, we were charged $200, which was later explained as $25 per person per night - something that was not clearly communicated during the booking process or at check-in. Initially, we believed this payment was a refundable deposit, as no clear explanation was provided. What felt particularly unacceptable was the way additional fees appeared in multiple stages: 1. extra charges becoming visible only after payment and confirmation, 2. additional payments required again upon arrival at the hotel, and 3. further unexplained charges after checkout - in our case, an additional $16 was withdrawn without clear justification. A staff member kindly explained that the resort fee includes Wi-Fi, water, and tea in the room, which we did use as they are standard services normally included in hotel stays worldwide. The fee also covered additional optional amenities such as bicycle parking and a complimentary alcoholic drink at the bar. However, we did not use these extra amenities, as they were not relevant to our stay. Since these services are optional by nature, it was unclear why guests are not given the choice to opt out instead of being required to pay for them regardless of usage. Even more concerning is that these mandatory resort fees are presented as payment for comfort and amenities, yet the overall stay did not fully reflect this. The soundproofing in the hotel is very poor, and we could clearly hear the neighbour’s television. The manual heating system in our room also did not function properly. We chose not to report these issues at the time because we spent little time in the hotel and did not expect the final cost of the stay to become so high. In hindsight, considering the total amount paid, these comfort issues become more significant. We strongly believe that all mandatory taxes and service fees should be transparently included in the total hotel price from the beginning. When fees continue to appear after payment, during check-in, and even after departure, guests understandably feel uncomfortable and misled. Because the final amount paid was much higher than expected, we realized that for the same total price we could have chosen a better hotel without additional hidden fees - which we in fact did for our following stay. We kindly ask the hotel to review these charges and consider a partial refund, as greater transparency and fairness in pricing would greatly improve trust and the overall guest experience

Right in the heart of Back Bay, super convenient for getting anywhere. There's a huge Star Market supermarket next door, so you can grab any food, drinks, or daily essentials in about 3 minutes. This Marriott is just an average Marriott – nothing special, nothing bad, so don't expect too much. No mini-bar though.

The hotel's second floor directly connects to the mall, making dining and going out super convenient. It's also linked to one of the subway lines, so you don't even have to go outside. The location is excellent, right next to Newbury. The hotel rooms are quite large, and there are many rooms on each floor, which unfortunately meant housekeeping was slow. I stayed for two days, leaving in the morning and returning at night, only to find the room still hadn't been cleaned. The bathroom towels were of average quality, and the bathroom itself was a bit small, with a shower over the tub.

The hotel is clean and in a great location. Unfortunately the rooms are far too small. I understand that there is a Japanese compact theme going on for the rooms but it would be useful to potential guests for this to be clearly spelt out in the booking information. There is no room for two suitcases and very limited space to put clothing. The bed becomes the settee and vice versa. When the bed is down it is very cramped and difficult to navigate around it because the suitcases are on the floor. The US is known for big rooms, big beds, and big servings of food. You would not expect to find such small rooms in a U.S. hotel.