Marriott Stays in Shanghai

Facilities: The cleaning staff did a great job; everything is very clean and convenient to use. The bed is super comfortable. The hotel also has a breakfast restaurant, a Chinese restaurant, a Japanese restaurant, and more – the facilities are complete. Hygiene: The bed, floor, and walls are all very clean and look great. Service: The front desk staff are responsible, enthusiastic, and have excellent service attitudes. I'm very satisfied, especially with the robot that delivers takeout to your room – it's really fun! Environment: The hotel is very clean overall, and there's a pleasant aroma in the lobby that smells very comfortable.

Great service and new facilities. The room was spacious enough, clean, and had a good vibe. The housekeeping auntie was very enthusiastic, proactively asking if we needed anything when we met her in the hallway. Free parking was a big plus! 👍 After checking in, we just registered our license plate and room number at the concierge, and then entering and exiting the parking lot was hassle-free, which was very convenient. Breakfast was also good.

Overall, the Marriott Riverside Yangpu offers guests an elegant and comfortable stay. The hotel's decor is tastefully done, reflecting the quality synonymous with the Marriott brand. Additionally, the warm and welcoming staff make you feel right at home.

The hotel was clean and tidy overall, and the lobby was very grand. My room on the 20th floor offered an expansive view and excellent soundproofing. Kitty and another front desk staff member provided warm and attentive service, making both check-in and check-out quick and easy. Perhaps because it was the weekend, the underground parking was tight around 7 or 8 PM, while the automated multi-story parking remained empty due to its small size.

I arrived very late for my check-in, and I have to give a special shout-out to Manager Zong at the front desk! She was incredibly efficient even late at night, handling everything with a gentle and polite demeanor. She patiently explained breakfast times and hotel amenities, and even when I had questions later in the night, she answered them thoroughly. Her service was truly professional, making me feel completely at ease despite the late hour. Overall, it was a perfect experience, definitely deserving of a five-star rating!

This established five-star hotel truly delivers! The dining was the best I've ever experienced, and the hotel's service and environment were also excellent. The package deal was very good value for money.

Facilities: The hotel is relatively new and overall pretty good. The pool is a highlight – not crowded and the water is clear. Cleanliness: Also quite good, no stains found in the room. Environment: Although the location is a bit out of the way (but quite close to Ueno), it's very quiet, so I slept well. Service: This is something the hotel really needs to pay close attention to. If the hotel provides shuttle bus service, then properly arranging the number of passengers and timing is the most basic requirement. Starting from the airport pickup this time, the arrangements were unclear, which led to me having to take a taxi to the hotel myself. Fortunately, the hotel handled it appropriately by arranging a car for me when I checked out as compensation. In the evening, the Disney shuttle was significantly over capacity, causing everyone to wait for half an hour before departing. The extra people were seemingly picked up by a ride-hailing service called by the hotel. Everyone booked in advance at the front desk, so why did this happen? People are tired after a full day of playing with their kids, and it's hard not to get angry in this situation. The hotel should really reflect on this!