JW Marriott Hotels in Shenzhen

Guest service and hotel room were awesome! Special thanks to Lumina who had been serving us throughout our stay. She had been very helpful, smiley and service oriented.

The hotel rooms were on the smaller side, and the price was quite steep (over 1200 RMB per night, not including breakfast). My stay was largely disappointing due to two main issues: 1. Upon arrival, the security guard informed us there were no available parking spots and offered no guidance on where to park. Navigating an unfamiliar area to find parking proved highly inconvenient. 2. The room itself was narrow, with one bed positioned uncomfortably close to the bathroom entrance. This greatly reduced the overall value for money. Furthermore, two other incidents left a particularly sour taste: 1. The security deposit was not refunded instantly upon check-out. I had to proactively call the next day to inquire, after which the refund was finally processed. 2. The prices for paid items in the mini-bar were not clearly marked. A portion of my deposit was directly deducted at check-out. It was only after a phone call to clarify that I discovered it was for a single coffee capsule and a Snickers bar. I'd like to specially commend Trip.com's customer service. They were prompt in their response, handled the issues effectively, and provided satisfactory solutions to the problems I faced during my stay.