Explore 5-Star Hotels in Macau

Hygiene: The room was cleaned meticulously every day, a big thank you to the housekeeping staff. Service: I had such a good experience with my best friend in January that I decided to bring my in-laws and kids back to the hotel. However, the breakfast restaurant service this time was quite subpar. The staff weren't proactive enough, and their service felt stiff and lacked warmth. One specialty breakfast item took an exceptionally long time to arrive. On one particular day, after we were seated, no staff member asked if we'd like coffee or tea. This was a stark contrast to my first visit, where staff even remembered our names. Breakfast: The crackers at the cheese station were already stale. Breakfast has never been about a wide variety of options, but the pastries are exquisite, and the congee is also quite good. Overall, my experience from check-in to check-out this time was quite mediocre compared to my first stay. However, I do want to commend the housekeeping staff. Anyway, a huge thank you to the hotel for preparing an anniversary cake for my in-laws' room.

My girlfriend and I traveled from Hong Kong to celebrate our 2-year anniversary, and our stay at this hotel completely exceeded our expectations! I originally booked via Trip.com, but wanting to arrange a small surprise, I emailed the hotel directly about three days before our arrival. Ms. Jane Chong handled my request, and she went absolutely above and beyond. Not only did she arrange a beautifully warm and lovely room design for the surprise, but she also proactively shared fantastic local recommendations to help us build a memorable itinerary. Her assistance truly made our trip unforgettable. Throughout our stay, I was consistently impressed by the hotel’s meticulous attention to detail. For example, finding a glasses cleaning cloth provided in the room is a rare and thoughtful touch that most hotels overlook. The entire staff is exceptionally professional and well-trained; every team member who assisted us always made sure to ask if we had any other needs before finishing their service. I also want to give a massive shoutout to Trista at the front desk. Since it was our first time staying here, she gave us a wonderfully detailed walkthrough of the room services and amenities. Later, when she was helping us view a higher-tier room setup, she showed remarkable consideration. She arrived and waited silently outside our door 10 minutes early, purposely not knocking until the exact time just to ensure she didn't disturb our rest. This level of dedication, discretion, and personalized care is world-class. I highly recommend this hotel to anyone looking for a flawless experience, and I deeply hope management formally recognizes both Jane and Trista for their outstanding hospitality!

The room was spacious, and the amenities were complete and brand new. Since I was here for my daughter's graduation, the hotel even specially prepared a graduation bouquet and a cake. The most pleasant surprise was the customized room cards, engraved with the university's logo – a truly delightful and memorable touch. I'd like to extend a special thanks to Angela from the reservations department, who meticulously inquired about our room preferences and travel arrangements before our arrival; her service was incredibly thoughtful. Overall, the staff at the front desk, room service, and housekeeping were all very enthusiastic and attentive. It was an extraordinary experience!

I've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up: 1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong] 2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional. 3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting. 4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.

This is actually a great establishment. Location wise is easily accessible, price wise is decent, has a good privacy. I would say this hotel is more of a Chinese mainland kind a type. It does’t have proper coffee in the room, most of the staff speak Mandarin instead of English, the decoration and stuff are too. What I meant by privacy is that this hotel’s lobby is on the 38th floor and there is a separate elevator to go down to the room floors. However, to go down to the entrance is either go back to the lobby and change, or go to the gym and restaurant and take other elevators at the back. It is like a maze. My room view is magnificent, facing Macau tower, the bridge, and the Sands. The gym and pool are also nice. In general, this is such a proper family hotel with a decent price. It would be so much better for me personally if they have Netflix as well as proper coffee like Nespresso.

I visited with my children, and the room was spacious and clean. Most importantly, the service was outstanding. I felt like I received VIP treatment. The location was also great, and I highly recommend the Eiffel Tower view – it was a real treat for the eyes! I was satisfied in every aspect. All the staff members were incredibly friendly. Even when we were the only ones in the pool, they kept checking on us, bringing welcome juice and snacks. It was wonderful!

1. The check-in process at the front desk was chaotic. After receiving my room card, the staff didn't bother to inform me that the elevators were divided into high and low zones. I went straight to an elevator, only to discover I was in the wrong zone after going up. Already tired and wanting to rest, I had to go back down and switch elevators, which was a huge hassle. What made it worse was that the front desk staff clearly saw me heading to the wrong elevator but didn't say anything. Their lack of proactive service was very disappointing, and it really soured my overall check-in experience. 2. I went to a concert and left my mom alone at the hotel. After she returned from the supermarket, she noticed someone had entered the room – the pillows were tidied, and slippers were left out. However, we hadn't requested any turndown service. I don't understand why someone would enter the room without permission; for a hotel of this size, it's quite unacceptable.

Great value for money! The location is super convenient, right next to Marina Bay Sands. You can take their shuttle bus to get around, and it's really easy to catch the complimentary Sands shuttle to the airport or other attractions like The Venetian. The hotel breakfast is quite substantial too! The pool is on the smaller side, but decent enough.

Beautiful hotel and great amenities. Rooms are spacious with a wonderful view of the garden or ocean. Although we are a couple sans children, the hotel is very family friendly with two pools (one indoor, one outdoor). Outdoor pool had an area for children with a zip line and balance obstacles. Children’s club with indoor bounce house, board games, table tennis table, pool table, foosball table and outdoor jungle gym. Changing room has a steam room, sauna and showers. Easy to order food and drinks pool side via QR code however service can be a little slow therefore expect to wait a little bit for what you ordered to be delivered. Breakfast buffet had a lot of options and price is very affordable, with a discounted price for children. Highly recommend staying here and we will stay here again in the future.

This hotel offers excellent value for money. Its prime location makes it incredibly convenient for shopping, dining, entertainment, and getting around. Despite being so central, it's surprisingly quiet. The service is warm and attentive, and the facilities are comprehensive, ensuring a comfortable stay!