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9.7/10
Excellent
GGuest UserGenuinely the best hotel that I’ve stayed at, the service they provide is consistently top notch. They truly make you feel comfortable and assisted through your whole stay. I had went there to celebrate my birthday, they provided wine, cake, decor and the nicest view! The staff in the pool are also amazing. I enjoyed my stay so much, money truly well spent andwill be coming again!!
GGuest UserFrom the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.
GGuest UserThe Londoner Grand Macau – Suite Experience Review
Our family usually chooses suite rooms when we travel, as we value a good night’s rest to prepare for our next journey. Having stayed at many luxury hotels, we’ve experienced excellent service before—but what we experienced at The Londoner Grand truly stood out on a different level.
During our stay, Michelle consistently checked in on us to make sure everything was comfortable and that we had no inconveniences. Her attentiveness went far beyond standard service—it felt genuinely warm and thoughtful. Every small detail was handled with such care that it redefined what true hospitality means.
The suite itself was exceptional—spacious, elegant, and incredibly comfortable. The bedding was perfect, allowing us to fully relax and recharge. What made our stay even more special was the thoughtful birthday setup prepared for us, which created such a memorable and heartwarming moment for our family.
We were also deeply touched by the personalized touches Michelle prepared. She is unexpected gestures that made us feel truly valued as guests.
The breakfast experience was equally impressive. The selection was outstanding, and even included caviar—something that elevated the entire dining experience and made it feel truly luxurious.
We would also like to extend our sincere thanks to Regie, the Filipino staff member who warmly assisted us with our pickup. His kindness gave us a wonderful first impression and set the tone for the rest of our stay.
Having visited many hotels around the world, this is the first time we have experienced such detailed and heartfelt care in every aspect. Without a doubt, we will choose The Londoner Grand again on our next visit to Macau.
IIce03The hotel service was excellent. Check-in was smooth with no queue. We booked two rooms and weren't sure which one the kids would be in, but the hotel thoughtfully prepared children's amenities in both rooms. The staff at the service desk were also very polite, courteous, and spoke softly. Plus, our room had a view of the Eiffel Tower – definitely worth it! Shopping and dining options downstairs were convenient. We also received welcome fruits and bedtime milk. Very satisfied.
AAnonymous UserFirst off, the room was absolutely massive! In Macau, where space is a premium, the W really isn't shy about giving you room to breathe. We could spread out our suitcases without them getting in the way, and there was a separate lounge area with a super comfy beanbag chair. The bathroom had dual sinks, and the shower was incredibly spacious too. But what really blew me away was the night view from the window! We were on a higher floor, right opposite the bustling Taipa district. When the lights came on at night, it was like the whole city transformed into a dazzling galaxy – the '8' Ferris wheel at Studio City, the Parisian Eiffel Tower... it was all there. Turning off the room lights and sitting by the window, watching the trails of car lights, felt truly magical and made for some amazing photos! And I have to rave about the breakfast! I honestly didn't have high expectations for hotel breakfast, but I was completely won over by the seafood congee. The congee base was incredibly smooth, and they were incredibly generous with the fresh prawns and scallops – I had three bowls! There was also freshly made wonton noodles with perfectly springy bamboo noodles. They even had Portuguese egg tarts and Serradura (sawdust pudding), so breakfast felt as satisfying as an afternoon tea.
SShiny 831I chose to stay here specifically for the full L'Occitane amenities. The deluxe twin room was incredibly spacious, almost like a small apartment. It's a shame that for two people, we only received one complimentary set of amenities. The room decor had warm tones, making the overall atmosphere very cozy, and the bed was comfortable. One minor flaw I noticed was that the curtains felt a bit coarse and dated. After experiencing the incredibly thoughtful service of five-star hotels, the service here felt noticeably less impressive.
There are some complementary shops downstairs in the hotel, which are good for a quick browse and bite. The lack of entertainment facilities might be the hotel's biggest 'feature.' If you're looking for good value for money, this place is definitely a solid choice. It's right next to Grand Lisboa Palace, and you can easily take a car there. I didn't find it inconvenient at all. The area isn't that big. To get to central areas like The Venetian, a taxi ride would just be slightly more than the starting fare.
MMelanyyyy04Genuinely, I stayed at quite a number of hotels in Macau but this one was my favorite 🤩, the location is perfect, taxis pass by almost every 10 mins, they have a free shuttle bus, the pool area is beautiful, the gym is 24/7, the rooms are clean and beautiful, the service was good but only for some staff members, some staff members seemed a bit arrogant, I remember I called in to ask for some medicine, I know the hotel doesn’t have medicine but little help would have mattered such as helping the guest purchase and I can Pay for the extra help but the only thing they told me was to go to the pharmacy and I didn’t have strength to even walk, I felt like I was going to faint and I didn’t know anyone within Macau, it was only one of the staff members, that over heard my conversation with the other staff and offered me some medicine and even gave me water and kept checking up on me, I really appreciated that so much because I don’t know how I would have left the place without his help, I wish i remembered his name but the medicine was from Philippines so I assume he is from the Philippines. Away from that I remember Charles too, who also had good customer service, overall the hotel is good but other staff members need to pay more attention to service.
TTuotuoN+1The environment is fantastic, and the rooms are incredibly spacious! It seems like every room has a sea view, including the black sand beach in the distance. The service attitude is excellent too, with friendly, smiling staff. It's a much better experience than hotels of the same price point in Hong Kong. The transportation is also very convenient. Unfortunately, my trip was a bit rushed this time, so I didn't get to try the outdoor pool. I'll definitely stay here again next time I'm in Macau!
MMaggie Sun 9527Every time we renew our child's passport, we stay here. It's super convenient for getting things done, there are lots of food options nearby, and it's easy to get to the border crossing. Plus, the hotel offers shuttle service. Oh, and the egg tarts in the lobby are absolutely delicious!
AA LITTIE WATERFor my trip to Macau, Trip.com recommended the Holiday Inn. Upon arrival, I found the hotel conveniently located on Beijing Street. The front desk staff and lobby manager were all very attentive and welcoming, truly reflecting the high standard of service you'd expect in a tourist city. The hotel facilities are comprehensive, clean, and well-designed, and the room service is excellent. During my stay, I reported some noise from the surroundings, and it was addressed promptly. I was very satisfied with their quick response.
The hotel boasts an excellent location, with cultural landmarks such as the Lotus Square, Dr. Ho Yin Park, Macau Polytechnic University, and Beijing Tong Ren Tang all nearby, offering plenty of options for exploration.