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9.8/10
Perfect
DDudusimidaHygiene: The room was cleaned meticulously every day, a big thank you to the housekeeping staff.
Service: I had such a good experience with my best friend in January that I decided to bring my in-laws and kids back to the hotel. However, the breakfast restaurant service this time was quite subpar. The staff weren't proactive enough, and their service felt stiff and lacked warmth. One specialty breakfast item took an exceptionally long time to arrive. On one particular day, after we were seated, no staff member asked if we'd like coffee or tea. This was a stark contrast to my first visit, where staff even remembered our names.
Breakfast: The crackers at the cheese station were already stale. Breakfast has never been about a wide variety of options, but the pastries are exquisite, and the congee is also quite good.
Overall, my experience from check-in to check-out this time was quite mediocre compared to my first stay. However, I do want to commend the housekeeping staff.
Anyway, a huge thank you to the hotel for preparing an anniversary cake for my in-laws' room.
MMuxi456A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018.
The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor.
Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb.
I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.
GGuest UserFrom the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.
GGuest UserChoosing The St. Regis Macao for our important anniversary celebration was absolutely the right decision, filled with surprises and warmth every step of the way. We're incredibly grateful! 💕
From the moment we arrived, our dedicated butler greeted us warmly, taking our luggage and offering hot tea. This meticulous service immediately left a great impression. We had mentioned our anniversary beforehand, and the hotel thoughtfully remembered every expectation – upon check-in, our room was already exquisitely decorated with warm touches, a handwritten card, chilled red wine, and a beautiful anniversary cake, all accompanied by a fresh and plump fruit platter. The sense of occasion was perfect, with every detail showing immense care.
Our room was spacious and elegant, featuring a marble bathroom and high-quality bedding, ensuring ultimate comfort. The floor-to-ceiling window offered a stunning view of Cotai's dazzling nightscape, with the Parisian Eiffel Tower lights perfectly framed, creating just the right romantic ambiance. The 24-hour butler service was always on call, and the turndown service thoughtfully included a sleep-aid spray and dessert, providing a meticulous and reassuring touch.
The hotel's location is superb, offering direct access to shopping complexes like The Venetian and The Londoner, making travel and shopping incredibly convenient. The daily evening champagne sabering ritual was a unique St. Regis experience, adding a special touch to our anniversary.
We sincerely thank all the staff at The St. Regis Macao for their dedication and enthusiasm, which made our anniversary exceptionally memorable and full of warmth. This is not just a luxurious residence, but also a place that holds cherished memories. We will definitely return in the future and will not hesitate to recommend it to all our friends. ❤️
AAnonymous UserFacilities: Although it's an older hotel, the facilities are quite good after renovation. The lobby has a classic, old-money feel, and there are luxury and art shops. The pool, fitness center, and sauna are all very well-equipped. The attached Thai restaurant serves authentic food and was once Michelin-recommended. It's rare to find a TV with Cantonese, Mandarin, English, and Portuguese channels.
Hygiene: It's clean, and they even provide wet wipes at breakfast.
Environment: It's a rare Portuguese-style garden hotel in Macau.
Service: The staff are all very friendly. There are concierges at both the front and back doors, and they even guide guests to the elevators during peak hours. The cleaning staff proactively greet you and are very responsive to any requests. Room service has embraced the internet; you can scan a WeChat QR code to make requests.
CCindy_8888The customer service was excellent. We were celebrating our anniversary and to our surprise, we got upgraded to a suite. The room was huge, beautiful, and clean, and they even gave us red wine and cake. It was a wonderful experience. There was a good variety of breakfast options, though paying the full price of 300-400 per person might not be worth it. The transportation is very convenient with a shuttle bus service, and the shopping mall is connected by a bridge to the light rail. It only takes two stops to reach Rua do Cunha. I would definitely stay here again!
GGuest UserFantastic experience! The L'Occitane toiletries were a lovely touch and great value for money. The room service staff were also very friendly, and the front desk actively helped with luggage. The only minor downside was that the hotel facilities were a bit old, especially the hairdryer which was very, very dirty and looked like it hadn't been cleaned in a long time. There was also a lot of limescale in the corners around the bathroom.
AAnonymous UserI would like to commend Hancy at the front desk. She was very welcoming and accommodating, providing us with all the necessary information about the hotel. The stay was highly convenient, especially with the free shuttle bus service. This was our first time here, and we found the hotel very nice and relaxing. We will definitely come back again! I also want to mention Cristina at the pool reception for her great service.
MMaggie Sun 9527Every time we renew our child's passport, we stay here. It's super convenient for getting things done, there are lots of food options nearby, and it's easy to get to the border crossing. Plus, the hotel offers shuttle service. Oh, and the egg tarts in the lobby are absolutely delicious!
YYingyuanxiaoquHoliday Inn Macau is super convenient to get to. The hotel itself is great – very clean and tidy, and the rooms are spacious. The staff are incredibly helpful; I forgot my phone charger, and they immediately sent someone up with one. Breakfast was good too, and it's excellent value for money. When I checked out, the doorman even helped me call a taxi. Five stars!