Name: The Lowndes London – A Jumeirah Partner Hotel
Address: London, United Kingdom
Rating: 8.3

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Indonesia

Bali

Nanjing

This hotel has been around for over twenty years, and it's still well-maintained. All the facilities and equipment are in good working order. 👍 The only thing is, the decor now feels a bit outdated, with a mix of red, blue, and gold – giving off a rather gaudy, 'nouveau riche' vibe. I have to complain about the breakfast though; both the restaurant setup and the food quality don't live up to the 'luxury' price tag. I wouldn't recommend staying here just for the experience.

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

As someone who works in the hospitality industry, I know first-hand what defines a great hotel experience, and this property continues to exceed expectations with every stay. Having stayed here before, I can confidently say the service keeps getting better over time.

From the moment I arrived, the service was seamless, warm, and incredibly professional, argely thanks to Carla. She truly elevated my business trip into something smooth and stress-free. From the generous upgrade to a beautifully clean and quiet room, to arranging a late check-out with no hesitation, nothing was ever too much to ask. Carla embodies everything hospitality should be: proactive, friendly, and genuinely committed to guest satisfaction.

The entire staff shares this attitude, welcoming, helpful, and efficient. It’s rare to find such consistency in service across the board. Whether you’re in town for meetings or just need a well-balanced mix of productivity and relaxation, this hotel checks all the boxes. Fast Wi-Fi, great amenities (pool & gym), and a calm ambiance made it easy to focus and unwind.

If you’re looking for a stay where professionalism meets warmth and efficiency, for sure this the place. 
I’ll absolutely be returning again.

Our first time at this resort. Very family friendly, kids club was one of the best I've seen. It was a bit too crowded for our liking, that's just our preference, not saying that its bad by any means. Some of the service maybe a bit slow, like asking for ice, bell boy, front desk, but only because of the amount of people there, the service was good. Good new clean rooms.

The room felt quite small for a family of four (2 adults and 2 kids), which made our stay a bit cramped. Navigating the long hallways was tiring, especially with young children. The breakfast was average—considering the price, I expected a better variety of options.

The swimming pools were decent, and we appreciated having access to them. However, the lack of readily available buggies and the long waiting times for the abra (boat service) made getting around frustrating.

On a positive note, the in-room treats were a nice touch—fresh fruits, dates, and plenty of bottled water were much appreciated. Still, overall, nothing stood out as exceptional, and the experience didn’t quite meet my expectations.

This is the second time I stayed at the hotel since it opened. The hotel wanted us to leave the room immediately while we were still ordering food in the room. It was so rude. The hotel management didn't care about it at all and asked us to check out at 2 pm. We had told the hotel in advance to check out at 2 pm, but someone still knocked on the door and urged us to leave (three times). The hotel staff was at the door of the customer's room. This unprofessional behavior was too bad. The service was totally inconsistent with the price of 13,000 RMB per night. Chinese people should be cautious when staying here.

After staying last year, I recommended booking a 2nd-floor beachfront villa in the first row. The view was expansive, and it was convenient to get to the beach. This year, I went again, and by chance (due to a full house, the hotel upgraded us to a suite, but we could only check in at night, and for our subsequent plans, we couldn't enjoy late check-out from the suite), I unexpectedly discovered that villas in the back rows also offer good value for money; you don't always need the top-tier option.

However, for the back-row rooms, I still recommend the 2nd floor for the expansive view. On the 1st floor, with buggies passing by, privacy is always a bit compromised. Also, you can check a map or notes to see which villa/room you're getting. Rooms facing the inner canal are quite good, while those facing the lawn have a slightly less appealing view.

A 60-square-meter room is very spacious for two people. I believe all 2nd-floor rooms come with a balcony. The bathroom is quite large, almost half the size of the room. The price for the most basic room without breakfast is only one-third of the sea-view suite. Plus, Wild Wadi Waterpark tickets are included (if you go early, you can get free large towels, but they run out later. No need to rent a locker if you don't have valuables). Breakfast is 250 RMB per person, half price for children. You can book with breakfast or add it on-site if you decide to go.

Dining at the hotel is quite expensive. A bowl of plain rice is 80 RMB, and spring rolls at 150 RMB are just ridiculous. The hotel claims to have 20 restaurants, but honestly, there isn't much to eat. A taxi ride to the nearby Mall of the Emirates costs 100 RMB round trip, and there's a food court downstairs with burgers, pizza, and Chinese food. But this doesn't compensate for the expensive/limited hotel dining options. The breakfast in the main building is good; the egg chef is very skilled, making sunny-side-up eggs tender but not undercooked. Fruits and bread are plentiful, though Chinese-style options are limited to some steamed dim sum.

The cleanliness and housekeeping of the room are impeccable. During this stay, the butler service improved; there were no more unanswered calls, and they were generally very enthusiastic. The buggies and abra boats usually arrived quickly. The only frustrating part was the local staff's math during checkout. We had one night upgraded to a suite, then for the next three nights, all upgrades and breakfast were canceled, and we paid separately for breakfast for 4 days (2 people for 2 days, 3 people for 2 days). The entire checkout process, the butler (the only one I had to complain about this time, a Caucasian person who seemed unenthusiastic), upon seeing I had an issue with the bill, actually said she couldn't handle it and told me to go to the front desk to check out. The front desk recalculated several times and finally found that one day's meal charges were incorrect, and one transaction was misallocated... it took 4 recalculations in total. Of course, the front desk ladies were very patient, and the gentleman at the front desk during check-in was also very patient. We arrived quite late, and he still explained the upgrade costs. After the first night's upgrade, he even arranged a late check-out for the room change the next day. Although he mistakenly upgraded us to a 1st-floor sea-facing suite instead of the room type I wanted, his attitude was very good, which prevented me from getting angry.

I chose this hotel because of the new facilities and the modern interior.   But that's not all.  If I have a problem, the staff will respond immediately.    This is my experience.  The room cleaning staff, Joselin, was worried because I wouldn't leave the room. So she talked to me very kindly and cleaned my heart too. She is my first frend in this country.    I would like to live here for a while if possible.      新築で、モダンな内装と、めずらしいガスコンロに惹かれて契約しましたが、  部屋内でのトラブルがあった時、夜でもすぐに対応してくれました。  フロントのスタッフもわたしの拙い英語にも耳を傾けてくれました。    部屋のクリーンスタッフもテキパキと動いてくれて、とても親切にしてくれます。  コロナの影響で外出が憚られ、あまり外に出ないわたしを心配して、  友達の様に心配してくれるスタッフのジョスリンには感謝しています。

I stayed at this hotel to visit U TECH exhibition at the expo right next to the hotel.

The route to the exhibition was extremely close and i could get there by walking.

The hotel was really good and clean.

There are many choices for breakfast, the service is very good, there is a beach and a swimming pool, and the hotel also has several restaurants. It's about 20 minutes away from the city. I will come again next time, it's great!

Checked in on Chinese New Year's Eve, and the service was amazing! It was a truly delightful and relaxing experience. The room was clean and tidy, and we received complimentary welcome fruits and desserts, which my child absolutely loved. The evening dessert soup was also delicious! The indoor pool wasn't huge, but thankfully it wasn't crowded, and the water temperature was just right. It's a shame our onward travel plans were already set, so we could only stay for one night. Next time I'm in Guangzhou, this will be my top choice! I don't usually take photos, but here are a few snaps my child took!

Very nice and clean hotel, staff were extremely helpful especially Loria at the front desk, she was extremely friendly and attentive to our needs and great with making the kids feel very welcome

The location of the hotel is very convenient, convenient transportation, beautiful environment, complete facilities, thoughtful service, exquisite and comfortable rooms, suitable for business and sightseeing customers. A little expensive, this is London!

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

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