Name: Jumeirah Carlton Tower London
Address: London, United Kingdom
Rating: 9.2

United Arab Emirates

Dubai

China

Guangzhou

United Kingdom

London

Saudi Arabia

Makkah

Nanjing

Indonesia

Bali

Due to my own reasons, I arrived at the hotel in the early morning, prepared to check in in the afternoon or pay extra for early check-in. However, the front desk was excellent; they helped me with my luggage, gave me 3 complimentary breakfasts, and very kindly let us eat first, then quickly prepared my room! The room was ready and I could check in by around 9 AM.

All the hotel rooms are sea-facing, directly overlooking the Burj Al Arab, offering unparalleled views! There are several Jumeirah Group hotels nearby, and each has beautiful pools and beaches. Hotel guests can share these facilities, which is very convenient.

Our room package included two meals. I initially thought it would just be the hotel buffet, but the front desk provided a list of restaurants from which we could choose our preferred one. We picked Rockfish, and the food was Michelin-level, which we were very satisfied with.

As a frequent guest at luxury hotels in this price range, I booked this property through Ctrip for a special New Year’s Eve stay at approximately 16,000 per night, expecting a seamless and memorable experience.
For one night, I had reserved an extra room for family who could not join last-minute. My pre-arrival requests to change the guest name were repeatedly declined. At check-in, a staff member named Chen, who spoke Chinese and appeared very enthusiastic, assisted us. However, the lengthy explanations and repeated back-and-forth—combined with internal coordination issues (claims that Ctrip’s email was not received and that the reservations department would not take calls)—felt more time-consuming than genuinely helpful. Despite our obvious fatigue after a long flight with a young child, we waited over an hour as the discussion went in circles.
Eventually, the manager asked for passport copies of the absent guests “for records,” only for the name change to be approved later anyway.
The Ctrip listing mentioned a garden view, but staff explained that my “cheapest” rate only included city view—a phrasing that felt dismissive. To resolve this, we were offered an accessible room, described as having a larger bathroom and better view. We accepted, but the room was small for the price, the view was no better (photos attached), the balcony had cigarette butts, and the bathroom was not noticeably larger (also shown in photos).
Compared to other properties in this category (Four Seasons, Ritz-Carlton, Peninsula, etc.), the service efficiency, attention to detail, and overall value fell short—especially on New Year’s Eve.
Despite these issues, we focused on enjoying our family holiday and had a wonderful time overall. Photos of the room, view, balcony, and bathroom are attached for reference.

Very good. As a family trip, it is very cost-effective to book a room during the period when the exhibition is not held. I did not expect to be able to stay in such a house in this place during the Chinese New Year. The breakfast in the hotel is very good and the service is also excellent. Anoma's smile is so charming. Healing and making people feel at home. The hotel has all the cooking pots and utensils, and there is a small supermarket below. It is very convenient if you want to cook some food occasionally. It seems that many Chinese people don’t know this place to stay. I haven’t met other Chinese people. I highly recommend it. .

The view was unbeatable, and the room was spacious enough, but the hotel service was completely unworthy of the price. Going to the beach to check room numbers is understandable, but the staff were just indifferent and spoke with a cold face, making for a terrible experience. The restaurant staff were also extremely cold, repeatedly emphasizing the minimum spending requirement like a personal chatbot, and even after a deposit had been paid, they called every day just to confirm the minimum spending requirement. This was really unnecessary.

The services at Jumeirah are attentive and considerate, the dishes are delicious and suit Chinese tastes. The three-day stay is full of wonderful memories. If I come to Dubai next time, I will choose Jumeirah.

Good hotel, good location. Service is on point. One thing was disappointing. A socket exploded in the room, the fuses blew out and my charger was almost burned. They fixed the problem quickly, but no apologies, at least some compliment from the hotel for what happened.
Also, here this hotel pointed as 5* but it is 4 stars hotel, what is mentioned on the entrance of the hotel.

Nice view. Good location. Not as jam as other cbd area. Hotel is nice, clean and fairly new. Stay for 2 nights. First mrng we stayed there. The house keeping woke us up at 8am to ask for house keeping. We forgot to turn on do not disturb. My biggest mistake. But we stay in so many diff hotels before. No house keeping ever knock the door that earlier. Given that we checked in aft 11pm the night before. Also no refill for toilet amenities at all. They throw away my shower hat and not refill anything inside bathroom that I hv been used. It just too late to order them fr house keeping since I already took off all clothes and start shower.  I drank up the coffee supply and no refill for capsule for the second day. Not satisfied with the price I paid for this hotel. It should be better experience than this. House keeping ppl need to be trained up to make the basic standards

The hotel is beauty and the facilities is great
The reception Vilma and someone delivery my luggage so nice. Bfast so great 
However, my room have something like cockroach and fly and the Japan restaurant tori is bad. Don’t go. I can taste the freeze of the sashimi and little bit fishy.

I chose this hotel because of the new facilities and the modern interior.   But that's not all.  If I have a problem, the staff will respond immediately.    This is my experience.  The room cleaning staff, Joselin, was worried because I wouldn't leave the room. So she talked to me very kindly and cleaned my heart too. She is my first frend in this country.    I would like to live here for a while if possible.      新築で、モダンな内装と、めずらしいガスコンロに惹かれて契約しましたが、  部屋内でのトラブルがあった時、夜でもすぐに対応してくれました。  フロントのスタッフもわたしの拙い英語にも耳を傾けてくれました。    部屋のクリーンスタッフもテキパキと動いてくれて、とても親切にしてくれます。  コロナの影響で外出が憚られ、あまり外に出ないわたしを心配して、  友達の様に心配してくれるスタッフのジョスリンには感謝しています。

Another exceptional stay at Jumeirah. This was our second visit after last year's amazing stay. The service was outstanding, such as remembering our previous stay's preferences and ensuring we are comfortable with the room as well as bottled water preferences. 

When we checked in, there was welcome fruit platter and free drinks from the room's mini-bar fridge. The hotel also helped me to receive several online shopping purchases prior to my trip there and delivered these to the room upon check-in. 

The room was extremely comfortable with clean smelling bedsheets and towels. The view of the Zhujiang river was great. The room has a Bose speaker and the room sound proofing is pretty good.

Special praise to Ms Beety who communicated with me via Wechat with my queries & needs and also helped made dinner reservations & setup birthday decor and cake. Also special thanks to Mr Jake who attended to us on retrieving a parcel from another hotel, checking courier and medical charges patiently and giving timely updates and advice.

Jumeirah is so welcoming with its superb service that made us feel so comfortable.  It has set a service standard that is unparalleled. Highly recommended!

Staying at the Jumeirah Living Guangzhou during Chinese New Year was an absolute perfect experience! The apartment's location is superb, making it very convenient to get around. The festive decorations, from the lobby to the rooms, were warm and elegant, creating a delightful atmosphere the moment you step in. The room itself was spacious and bright, with a fully equipped kitchen, bathroom, and laundry facilities. It was impeccably clean and incredibly comfortable; the bedding was soft, ensuring an excellent night's sleep. The front desk and room service were both enthusiastic and efficient, responding promptly to requests with thoughtful attention to detail. I especially want to commend Grace, who assisted with my check-in and check-out, and Jack, who helped me with my luggage upon departure – both were incredibly attentive and detailed-oriented. The cleaning service and the complimentary 'goodnight' sweet soup were also very heartwarming touches. It was evident that there was a high volume of guests during Chinese New Year, yet the hotel maintained its high-quality service, blending hotel luxury with the comfort and warmth of home. It's perfectly suited for families and long-term stays. I'll definitely choose to stay here again on my next visit to Guangzhou. Highly recommended!

The location is very convenient, I always walk to the store and walk to Harold. The hotel room is a typical not-so-large room in London, but the magnificent room I live in is almost the same.

The location of the hotel is very convenient, convenient transportation, beautiful environment, complete facilities, thoughtful service, exquisite and comfortable rooms, suitable for business and sightseeing customers. A little expensive, this is London!

Jumeirah

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