Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Very Good
9374 reviews
9.2/10
1 night
From AU$ 75
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Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Outstanding
4830 reviews
9.5/10
1 night
From AU$ 180
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9.8/10
Perfect
YYuhanxiaojiejieFacilities: The hotel is very new, both the software and hardware are up to par, meeting the star rating standards. Hygiene: I absolutely trust the hygiene in Macau, no issues there. Environment: The environment is great, smells lovely, thumbs up. Service: In terms of service, the only thing is that check-in at the lobby was a bit slow, even though it wasn't peak season. Hope they can improve on that, but the service itself was otherwise flawless.
GGuest UserFrom the moment I checked in, I experienced thoughtful and attentive service. A special shout-out to Val for the warm welcome; they helped me with my luggage to the room and gave a detailed introduction to all the room's amenities. The room itself was clean and tidy. It was a truly memorable stay.
GGuest UserCheck-in took way too long. When I booked, Trip.com showed that Grand Lisboa Palace offers 3 PM check-in. We arrived at the hotel at 2:40 PM, planning to shower and rest a bit before heading out in the evening. However, we were told our room wasn't ready and we'd have to wait an hour and a half. So, we walked around the mall and garden. At 4:30 PM, we checked again, and they said it still wasn't ready, another 30 minutes. We were getting sleepy from all the walking, and finally checked in at 5:30 PM. That's a solid two and a half hour delay. After complaining online, Grand Lisboa Palace only offered a small fruit platter as an apology, and nothing else. As for the hardware, I found the bed a bit too soft, which gave me a backache. The soundproofing in the room was mediocre; I could clearly hear people talking in the hallway. The shower gel and shampoo in the bathroom were bolted down, as if they were afraid guests would take them. Service-wise, it wasn't bad, but it wasn't amazing either – just average.
LLilyThe room was spacious and had a bathtub. It was easy to get a taxi, and the hygiene was good. The hotel also has a swimming pool, which unfortunately I didn't get a chance to use because I had to check out at 11 AM. There's a shopping mall right downstairs, which is very convenient.
JJW23Environment: This is truly Macau's only beachfront estate. The hotel opens right onto Hac Sa Beach, with panoramic sea views from all sides. Stepping onto the balcony, you're greeted by the endless ocean, and you can practically taste the South China Sea in every breath.
Hygiene: Top-notch hygiene. The room was immaculately clean and very comfortable.
Service: Perfect for family trips. Kids can play with children from all over the world at the 2nd-floor Club, which is a truly unique experience.
ZZailvtuzhongdelaoliuThe lobby seating area on the first floor felt a bit small, with only a few chairs. However, the rooms are very spacious, especially for Macau standards. The hallways and elevators were clean and tidy. The room service staff on the sixth floor were very enthusiastic. I booked two non-smoking rooms, but one of them had a strong cigarette smell upon check-in. I called room service, and they quickly brought an air freshener to deal with it, although a slight odor lingered.
GGuest UserVery clean and very good!
I went with my baby, and the Grand Prix Museum is just a short walk away. The transportation is incredibly convenient.
The lady at the front desk was very friendly.
The breakfast was delicious.
GGuest UserFacilities: Very complete, they even have bathtubs!
Cleanliness: Clean and tidy. Housekeeping comes to clean every day.
Environment: Quiet and comfortable with floor heating, which kept it very warm.
Service: Very warm and welcoming. It's right across from Fisherman's Wharf, so it's perfect for watching the sunrise.
GGuest UserI brought my child to Macau for a competition and only stayed one night. This room type has one large bed and a sofa bed, which was perfect for 2 adults and 1 child. The room was clean and quite spacious. It's very close to the Border Gate and Qingmao Port, just a 13-minute walk away. Across the road downstairs is the Lai Lai Supermarket, and on the second floor of the hotel, there's a Chinese restaurant with reasonable prices, making it very convenient. Both the front desk and room service staff spoke Mandarin and were very friendly.
DDongshengAlthough the hotel looks a bit old, it offers good value for money and is clean and tidy. The service is also decent. The breakfast is simple, but it met my basic needs. It's very close to the MTR station and Rua da Cunha, and right opposite Galaxy Macau, which is convenient for concerts.