Featured facilities: Parking, Laundry Service (On-Site), Restaurant
Good
8684 reviews
9.1/10
1 night
From HK$ 606
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9.7/10
Excellent
MMuxi456A legendary hotel. Designed by Zaha Hadid, with an investment of 6.5 billion, utilizing 28,000 tons of steel, and managed by Lawrence Ho, it opened in 2018.
The service is impeccable; guests are escorted to their rooms, and luggage is handled for them. The soundproofing in the rooms is excellent, and the fully smart features were truly ahead of their time 8 years ago. Don't miss the open-air pool on the 50th floor.
Breakfast is served directly to the room. Guests in executive rooms can also have breakfast at the lounge on the 30th floor. It's a semi-buffet style, and the quality is superb.
I do have to complain about the behavior of some mainland Chinese guests. Half of them were wearing slippers in the lounge, speaking loudly, playing audio on their phones without headphones, and generally lacking etiquette. Such 'uncouth' individuals really shouldn't be present in such an establishment.
FfishwingI've always wanted to stay at Hotel Okura, but it's so hard to get a reservation. I finally managed to book a two-night, three-day stay last week, and I was so impressed by the meticulous and thoughtful service. I have to give it a big thumbs up:
1. Before checking in, I emailed the hotel to let them know it was my husband's birthday in June and asked for some birthday decorations. They replied quickly, and to my surprise, they even sent a delicious matcha cake! [Strong]
2. The hotel lobby is open and airy with a simple, understated design. The bamboo garden courtyard is serene and luxurious, creating a wonderful ambiance. The front desk staff are all attractive and friendly. When we checked in, Johnny thoughtfully extended our check-out time to 1 PM. When we checked out, Alsen proactively asked about our stay and even gave us a hotel fridge magnet. The service from both gentlemen was truly exceptional.
3. The guest room layout is well-designed, comfortable, and practical. The Japanese design details are perfectly executed. The tea set is very practical, and there were also candies and fruit, with complimentary beverages. The housekeeping staff did a fantastic job cleaning and thoughtfully organized all my jewelry and cosmetics. It's been years since I've seen such a comprehensive turndown service – water, slippers, and a bathmat were all meticulously placed, and they even provided a sleep spray and paper cranes. Coming back to a tidy room every day after enjoying the Grand Resort Deck was incredibly comforting.
4. I've already decided to bring my mom to Hotel Okura next time, and I hope it will be easier to book then. I do wish the trash can in the bathroom was a bit bigger. All in all, my stay at Hotel Okura was very pleasant and excellent.
XXiaobudianerererererThis was the best hotel experience we had during our trip to Hong Kong and Macau. I really care about service, and I went in with high expectations, but St. Regis truly lived up to its reputation as having the best service. The attention to detail in their service was astonishing and kept surprising me. Most of the staff were expatriates, and they were very prompt with pick-ups and drop-offs, and incredibly perceptive. The 6 PM evening ritual was quite grand. My husband and I were at the very back of the line, just hoping to grab a glass of champagne to try, and the front desk staff immediately brought one over to us. They were thoughtful, professional, enthusiastic, and gentle. Fruits and coffee were delivered whenever we wanted. The room was very clean and beautiful, and directly across from a mall where we could eat. If this hotel were in mainland China, I'd definitely want to stay here repeatedly.
GGuest UserVery good hotel, but the staff attitude at the breakfast restaurant was disappointing. The girl who prepares the juice had a really bad attitude. I simply asked for a drink, and she seemed very unwilling to serve me. She even glared at me.
The hotel itself is of a very high standard, but this staff do not meet that standard! Her attitude was disappointing and not what I would expect from a hotel of this quality.
MMarielou BaldemorWe are a family of four and stayed in this resort for 1 night. Even though the weather was a bit challenging because of the rainstorms, the resort and the service did not disappoint us. I highly recommend this place for families especially with small kids because of the great scenery and facilities. They also provided us kids amenities, and baby bath tub, a baby crib, and even bottle steriliser which is a big plus points. Although it was raining continuously during our stay, we were still able to enjoy swimming because of the indoor pool. A big thumbs to the front desk staff named Jenny who made sure that everything went smoothly From check in until check out. However, some of the staff in Cafe Panorama were a bit disappointing. during dinner and breakfast, we observed no smiling faces and slow service even though there were only a few guests which gave us the impression of unfriendliness. The food is good though, they also serve Indian cuisine which is a good diversity on their Menu. All in all, a great experience indeed.
VVicky.1002Every time I go to Macau, I stay here. It's considered pretty good value for money on Taipa Island. Getting around by taxi is quite convenient now, especially with Alipay for rides. There's a coffee shop downstairs, and their caramel apple coffee is quite good. The 'bing sutt' (traditional cafe) downstairs also has decent food and is open 24 hours, so you can grab a meal even after a late show.
MMaggie Sun 9527Every time we renew our child's passport, we stay here. It's super convenient for getting things done, there are lots of food options nearby, and it's easy to get to the border crossing. Plus, the hotel offers shuttle service. Oh, and the egg tarts in the lobby are absolutely delicious!
Jjwmisc## Location:
Absolutely a fantastic 5-star location! The hotel is directly opposite Sands, and Fisherman's Wharf is right next to Sands. March is the off-peak season in Macau, so there's no direct bus from Hengqin Port to Sands. You need to transfer at The Venetian, but it's still quite convenient. From Sands to the hotel, you have to cross a pedestrian bridge, but there's a 24-hour elevator. Once you exit the elevator, it's not a long walk in either direction, which is very helpful for travelers with luggage.
## Surroundings:
To the right of the hotel, there's a small alley that leads directly to Macao Polytechnic University, less than 100 meters away, making it super convenient for students taking exams there. A 5-minute walk to the left will take you to the Lotus Square, and you can also see the Golden Lotus from the pathway behind the hotel. If you head right out of the hotel and walk straight down the main road for 15-20 minutes, you can reach the Grand Lisboa and Macau Tower. There are plenty of dining options nearby, probably due to its proximity to the university, with choices for all budgets.
## Facilities:
The hotel reception is on the second floor. The interior facilities are complete, and the bedding and amenities are good. The room also has a refrigerator. The room isn't huge but doesn't feel cramped.
## Hygiene:
The room was cleaned very well and felt comfortable. However, the windows are sealed, so upon first entering, there was a slight musty smell due to lack of ventilation. Thankfully, it dissipated after turning on the air conditioning and ventilation system.
## Environment:
The hallway soundproofing isn't great; you can hear people walking and talking outside the room. Traffic noise from the street outside also comes through at night. However, this seems to be a common issue with hotels and can't be avoided.
## Service:
The front desk staff are busy but very responsible, and they can switch between Mandarin and Cantonese freely for guests. A deposit is required for check-in, and Alipay is accepted.
SShixiazhiya⭐⭐⭐⭐ The location is unbeatable, but the breakfast seriously needs improvement.
Staying at the Victoria Hotel Macau this time, the location really couldn't be better. It's right in the city center, making it super convenient to get to the Ruins of St. Paul's and all the major casinos. There's a bus stop right downstairs, so getting around is hassle-free. The room is typically 'Macanese' – not huge, but spotlessly clean and tidy. The bedding is comfortable, and the soundproofing is decent, making it perfectly adequate for a layover.
However, I really have to complain about the breakfast; the experience was quite poor. The restaurant seating was very cramped, and when it got busy, it felt chaotic. The food selection was very limited, and the hot dishes basically never changed. The taste was also quite ordinary, even a bit perfunctory, definitely inferior to hotels in the same price range.
Overall, the stay itself was comfortable, but definitely don't have high expectations for breakfast. If your booking doesn't include breakfast, I recommend heading to a nearby tea restaurant instead; the food there will be much better! 🥲
PPulishendinachuangwuerThis hotel offers great value for money. It's very close to Galaxy Macau, just across the road. The view from the window is also lovely. Getting a taxi right outside the hotel is super quick, and the metro is also nearby. For food, there's a good restaurant called Macao Restaurant just a few hundred meters away; their pork chop bun is especially delicious and it's very affordable. From the restaurant, Taipa Village (Rua do Cunha) is also very close, perfect for a stroll.