Crowne Plaza Hotels & Resorts Hotels in Shanghai

Pros: - room is clean, spacious - location is great. Right along nanjing road. Walkable to the bund. - staff allowed us to early check in - concierge 礼宾部 available beside front desk that allows receipt of parcel delivery. Do email hotel for exact address. I ordered taobao stuff and sent to hotel concierge. Just need to provide order number and last 4 digit of my mobile to pick up my parcels. - locker available for food delivery - requested and got a room upgrade - allowed dabao of hotel breakfast as we checked out early, missing bfast buffet Cons: - air con seem to be centrally controlled. Was a bit warm and stuffy in the day. Staff said we can open windows for cooler air. - front desk staff were efficient but weren't very friendly. Didn't have eye contact and were glued to their computer screens when responding to our queries, not one staff but several staff on multiple occasions - no robot for sending delivery to rooms. Something that our little kids looked forward to and experienced in other hotels. - more pricey because of its location. Local driver suggest staying 4-5km outside central area to save on accoms and cab around.

I chose this hotel for my business trip, and the experience far surpassed my expectations – I can't recommend it highly enough! The front desk was incredibly efficient during check-in, completing the entire process in just a few minutes. There was a minor hiccup with my reimbursement invoice, but they promptly resolved it for me, perfectly catering to my business needs. The bedding was comfortably soft, allowing me to quickly relax and fall asleep after a busy workday and wake up refreshed the next morning. The breakfast selection was rich and well-balanced, with hot items consistently available, which saved me a lot of time. The hotel's location is also very convenient, and the restaurant on the second floor serves great food. This hotel will definitely be my top choice for my next business trip to this city!

Excellent value for money. The price is affordable, and it even includes breakfast and a buffet dinner. However, the buffet dinner is only valid for the evening of check-in and can't be carried over to the next day. This is a bit inconvenient, especially since I arrived quite late, around 7 or 8 PM. If I could use it the following day, I'd find it much more valuable. The front desk staff claimed to have upgraded my room, but it turned out they hadn't. This is unacceptable. If an upgrade is offered, it should be a genuine one. If not, that's perfectly fine; there's no need to mislead guests. Furthermore, the TV in the room was consistently problematic, constantly pixelated. I'm unsure of the cause, but it was the same during my previous stays here. Is this an unfixable issue? I've raised this concern before, and they attributed it to network problems, which frankly, is quite unbelievable.

Overall, a great stay! The value for money is excellent, and the rooms are really nice – you wouldn't guess it's a hotel that's been open for ten years. It's very close to Hongqiao Airport, and the surrounding amenities are good, making it super convenient. There's even a subway line right outside the entrance. We went to Xintiandi in the evening, and the subway ride was very convenient. There's a unique boat display at the hotel entrance, and the service was absolutely superb. This is easily one of the best hotels I've stayed at in years, both for the overall experience and value. Plus, there's a kids' play area on the fourth floor. I'm already planning to bring my child here next time!

Big room, clean and good service. I would recommend the hotel to adjust the air con in rooms to lower temp when the temp is hot like this week.

This stay was a great experience. The room was spacious and bright, with complete facilities. Although the hotel is quite old, the maintenance of the facilities is still good. The service staff were warm and attentive, and the check-in process was fast and efficient. Jasper and Derek is good. The breakfast had a wide variety of options, catering to different tastes. The hotel's location is excellent, making it convenient for getting around. All in all, it's worth recommending.

The hotel's location near Nanpu Bridge in Pudong is quite convenient. There's Printemps Department Store and a variety of restaurants catering to all budgets nearby. JinZun Wetland Park is just across the street, perfect for a leisurely walk on a nice day. While the subway station is a bit of a walk, it's still quite manageable. Front desk service was excellent. I was upgraded to a higher floor room, and everything from luggage storage to borrowing a charger and arranging airport parking went smoothly. They also proactively offered a complimentary member drink. The facilities are quite comprehensive. My only suggestions would be to add a capsule coffee machine and improve the quality of the toiletries. Breakfast was good, offering a decent variety of options.

Old five-star hotel, the environment is absolutely good, the rooms are a bit old, the breakfast is very good, and there are many varieties to suit the tastes of people of all levels. The front desk service is warm, thoughtful and meticulous, especially the two men on April 27 and 28 deserve praise. The gym is a bit small, with few equipments, but the swimming pool is very good.

To be honest, it's a holiday, and it has a Crowne Plaza sign. I suggest you return to the holiday, and the expectation and reality are closer. Maybe because of the Jinshan fireworks event, there are many guests and the service can't keep up. Relatively speaking, during dinner time, the service of the restaurant waiter is very good, and the price of the set meal is also reasonable. There are robots delivering takeout, which is also good.

I extended my stay one more night because I really like their rooms as well as their buffet breakfast. All the staff I encountered in this hotel are very hospitable. The room is luxurious, spacious with a nice view. Got a complimentary room upgrade as well. The peacock is exquisitely beautiful located at the very entrance of the hotel’s front lobby. Will come back again.