Name: Hefei Beicheng Empark Grand Hotel
Address: Changfeng, China
Rating: 9.6

China

Beijing

Chongqing

Hefei

Cixi

Fuzhou

Jinghong

Checking in was a breeze, thanks to Kelly from the front desk. She warmly introduced me to the hand-purifying ritual and the evening essential oils, striking a perfect balance of being enthusiastic and professional. Her polite and professional demeanor made me feel right at home. Every staff member I encountered exemplified the professionalism and high standards one expects from a Waldorf Astoria. The breakfast was lavish with a wide variety of choices, offering both à la carte and buffet options. Unfortunately, my stay was too short this time, so I didn't get to experience the spa. I'll definitely choose this hotel again on my next trip to Beijing.

Excellent service! We had an issue with the air conditioning in our room, but it was quickly resolved and we even got an upgrade. Our stay was fantastic. This hotel is a prime example of top-notch service you'd expect from a traditional five-star establishment. I'll definitely be staying here again on my next trip to Beijing.

This hotel is quite spacious and has a tranquil atmosphere. The guest rooms are generously sized and well-lit. The front desk staff were very enthusiastic and helpful; they immediately resolved an issue with the TV remote control in my room. When I scraped my ankle hiking, the front desk kindly provided a band-aid. The breakfast buffet was quite rich, with plenty of pastries, fruits, and coffee available. The freshly made hand-pulled noodles were particularly delicious. During the May Day holiday, the hotel organized a variety of activities for children, including lacquer fan painting and baking, which the kids clearly loved. The pool and hot spring bath on the basement level were at a comfortable temperature, perfect for relieving the day's fatigue. If I have the opportunity, I would definitely stay here again.

The room was quite spacious and the cleanliness was acceptable.

The hotel's location is excellent, right in Guanyin Bridge.

The overall hotel environment is good. They offered a complimentary afternoon tea with coffee and bread. In the afternoon, there was also a snack event in the lobby where you could pick one snack for free. Other snacks could be purchased, basically at the same price as outside, and it saved me from going out in the heat, which was great.

The breakfast selection was rich and very satisfying. They even offered porridge in the evening, which was perfect when I was a little hungry but didn't want to eat too much.

My only dissatisfaction was with the air conditioning. In the first room, there was airflow, but it wasn't cool. When I called the front desk, they claimed it was due to the 'setting sun,' affecting the cooling efficiency. I thought, being an older hotel, perhaps the central air conditioning wasn't very effective in general, and all rooms were the same, so I just endured it. Later, while having porridge in the evening, I noticed the air conditioning upstairs was working perfectly, and there was no 'setting sun' excuse then. The restaurant staff helped me speak to the front desk, and they arranged for a technician to check it. It turned out the cooling was indeed poor, so I was moved to a different room, and the difference was immediate. The front desk was clearly trying to fob me off initially, and I suffered through a hot afternoon because of it.

The hotel staff were very welcoming, and the environment was elegant and comfortable. They upgraded our room to a deluxe south-facing room on a high floor, which offered a great view. It was a wonderful experience! Special shout-out to Xiao Cai (6205) – excellent service! 👍

Overall, my stay was very satisfying! The hotel's location is excellent, making it convenient for getting around and dining. The room was spotlessly clean, with no strange odors, and the bathroom had a separate wet and dry area with quick hot water. The bedding was soft, the mattress had just the right firmness, and the soundproofing at night was good, allowing for a very restful sleep. Shuangshuang (the staff member) handled the check-in efficiently, and the staff were friendly and responsive to any issues. The breakfast offered a rich variety and tasted good. Facilities were well-maintained, and the internet speed was stable. For this price point, the quality is exceptional, offering great value for money. I would definitely choose this hotel again on my next visit and highly recommend it to everyone!

The hotel's location is great, and the front desk service was excellent. The housekeeping staff were very friendly. The hotel is new, the rooms are spacious, and the overall environment and facilities are very good. I'd definitely come back again if I have the chance.

Super big room with a great pricing.
There are restaurants and mall very near. Will be a great choice for people who need stay over the weekend due to work.

Can find food easily

The experience of staying at Hefei Beicheng Century Jinyuan Hotel is excellent. The exterior of the hotel is eye-catching, the lobby is exquisitely decorated, and the water scenery is green. The atmosphere is full. The rooms are spacious, the layout is reasonable, the bedding is soft and comfortable, and the whole is clean and tidy. The supporting facilities are complete, the water quality of the heated swimming pool is clean, the gym equipment is complete, and it is very convenient to relax in leisure time. The breakfast buffet is rich in variety, fresh and delicious meals are made, Chinese and Western dishes are complete, and seafood dry goods are available for purchase. The front desk was particularly intimate, and presented a tea-chilled tea companion gift, including sputum black tea and Pu'er raw tea, produced from Linyi, Yunnan, with solid materials and exquisite packaging. The duty manager (job number 6302) is meticulous and thoughtful, responds promptly, treats people warmly, the details are full of care, the overall stay is comfortable and comfortable, whether it is business travel or family play is very suitable, next time you come to Beicheng will choose this one.

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