KL MRT Map 2026 Guide: Lines, Hours, Fares
Planning to travel to Kuala Lumpur? Here is your useful guide to the KL MRT: featuring the full map, line and station details, operating hours, ticket prices, payment options, and everything you need to know to ride like a local.
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Your Guide to the KL MRT Map for 2026
Explore the full network of MRT, LRT, ERL, KTM, and BRT lines across Kuala Lumpur—map courtesy of MyRapid.
KL MRT Operating Hours & Frequency
The KL MRT (Mass Rapid Transit) is Kuala Lumpur’s premier modern rail network, operated by Rapid KL. With two major lines—the Kajang Line and the Putrajaya Line—it’s your ticket to easily exploring the most popular spots across KL, Selangor, and Putrajaya.
When Does the KL MRT Run? Operating Hours Explained
- Standard Daily Hours: 6:00 AM – 12:00 AM (midnight), open every day including weekends and public holidays.
- Heads up for night owls! The final trains depart from terminal stations (Kwasa Damansara, Kajang, and Putrajaya Sentral) right at 12:00 AM sharp. If you're hopping on at an intermediate station, keep in mind that last train times vary between 12:00 AM and 12:30 AM, depending on your specific line and location. Plan your journey accordingly and enjoy your night out!
KL MRT Train Schedule & Frequency
Time Period | Train Frequency |
Weekday Peak Hours: 6:30 AM – 9:30 AM and 4:30 PM – 8:00 PM | 4 – 6 minutes |
Weekday Off-Peak Hours: 9:30 AM – 4:30 PM and after 8:00 PM | 7 – 10 minutes |
Weekends & public holidays (all day) | 7 – 10 minutes |
KL MRT: Ticket Types, Fares & How to Pay
KL MRT fares are based on the distance you travel, and with a variety of payment options available, it’s easy for both tourists and daily commuters to get around!
One-way ticket
- Perfect for: One-time adventures and travelers on quick getaways.
- Fare Range: Enjoy a single trip within the MRT network for as little as RM 1.20 (≈ AUD 0.45), up to a maximum of RM 6.20 (≈ AUD 2.35).
- Key Details: A refundable RM 0.20 deposit is included, which will be returned to you when you exit at your destination station. Please note that tickets are valid only on the day of purchase, and you must enter the station within 30 minutes of buying your ticket. You can easily purchase yours at any self-service ticketing machine (we accept cash, debit/credit cards, and Touch 'n Go).
Touch 'n Go Card
- Perfect for: Multi-day adventures and travelers who plan on hopping between different transit modes like the MRT, LRT, monorail, and buses!
- Card Cost: There is a non-refundable issuance fee of RM 10 (≈ AUD 3.80), which does not include any initial credit. The minimum top-up amount is RM 10.
- Fare Perk: Enjoy a 2% discount on standard MRT fares compared to buying single-journey tokens!
- Where to Buy/Top Up: You can easily grab or reload your card at MRT station customer service counters, self-service ticketing machines, 7-Eleven or Family Mart convenience stores all over KL, and at airport outlets in KLIA/KLIA2.
Discounted Fares
- Who qualifies for special rates? We welcome senior citizens (60+), children aged 7–12, full-time students, and registered individuals with disabilities (OKU) to enjoy these benefits!
- Save 50% on standard one-way fares!
- Travel for Free: Kids under 7 ride for free when accompanied by a fare-paying adult.
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9825 booked
KL MRT Lines, Stations & Must-See Landmarks
The KL MRT network features two fully operational lines and over 70 stations, connecting you to all the must-visit spots across the Klang Valley. Check out our detailed breakdown of each line below, highlighting key stations and the iconic landmarks waiting for you nearby.
🟢 MRT Kajang Line (Kwasa Damansara – Kajang)
- Kwasa Damansara (interchange station)
- Mutiara Damansara (The Curve, IKEA)
- Bandar Utama (1 Utama)
- National Museum (KL Sentral)
- Pasar Seni (Chinatown & Central Market)
- Merdeka (Merdeka 118)
- Bukit Bintang (a vibrant hub for shopping and street food)
- Tun Razak Exchange (The Exchange TRX)
- Maluri (Sunway Velocity)
🟡 MRT Putrajaya Line (Kwasa Damansara – Putrajaya Sentral)
- Kwasa Damansara (interchange station)
- Titiwangsa (LRT/Monorail interchange)
- Raja Uda (Kampung Baru)
- Persiaran KLCC (Petronas Twin Towers)
- Tun Razak Exchange (Interchange Station)
- Cyberjaya (the ultimate tech hub)
- Putrajaya Sentral (Putrajaya, KLIA Transit)
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Your Guide to Riding the KL MRT
Make your KL MRT journey a breeze with this simple, tourist-friendly guide:
- Plan Your Route: Use the official KL MRT map to check your origin and destination stations, spot any interchange points, and get an estimate of your fare.
- Get Your Payment Ready: You can easily grab a single-journey token from any self-service ticketing machine—just select your destination station to see the fare—or simply use a pre-purchased or topped-up Touch 'n Go card to breeze through your journey.
- Heading Through the Gates: Simply tap your Touch 'n Go card or single-journey token on the contactless reader at the entry gate to get started. Be sure to keep your token handy—you'll need it when it's time to exit!
- All Aboard: Follow the platform signs to find the right boarding area for your line and direction. Just remember to wait behind the yellow safety line and let fellow travelers hop off before you step on!
- Ride & Transfer (If Needed): Keep an ear out for on-board audio announcements and glance at the screens to see which station is coming up next. If you need to switch between MRT lines or hop onto an LRT or monorail, just follow the "Interchange" signs. The best part? You won't need to exit the fare gates or purchase a new ticket for these integrated rail transfers!
- Exiting the Station: Once you've arrived at your destination, simply tap your Touch 'n Go card on the exit gate reader or pop your single-journey token into the slot to breeze through the barrier and be on your way!
A Traveler's Guide to Getting Around Kuala Lumpur
Kuala Lumpur’s public transportation network is extensive, featuring the MRT, LRT, Monorail, KTM Komuter, KLIA Express/KLIA Transit, buses, and convenient ride-hailing options like Grab. For travelers, the MRT is the top choice—it’s fast, air-conditioned, hits most of the major attractions, and seamlessly connects the city center to Putrajaya and Cyberjaya.
When to Use Which
- MRT: Ideal for cross-city adventures, visiting major landmarks, and reaching Putrajaya/Cyberjaya with ease.
- LRT: Perfect for inner-city travel and short-to-medium trips
- Monorail: Enjoy quick, easy trips between Bukit Bintang and KL Sentral!
- KLIA Ekspres: Your direct link between KL Sentral and KLIA/klia2 airport!
- Bus: The most budget-friendly option with the widest coverage, though keep in mind it can get a bit slow in traffic.
- Grab: Enjoy convenient door-to-door service, though it comes at a higher price point.
How You'll Get Around | Key Highlights | Best For | The Highlights & Lowlights |
|---|---|---|---|
Explore the KL MRT | Experience the newest, highest-capacity urban rail system in the region! With two fully operational lines spanning over 100 km across KL, Selangor, and Putrajaya, you can travel in comfort on modern, air-conditioned trains that whisk you between underground and elevated stations. | Perfect for long-distance cross-city travel, visiting iconic landmarks like the Petronas Twin Towers, Bukit Bintang, and Merdeka 118, or making the trip between the KL city centre and Putrajaya/Cyberjaya. | Pros: Fast, reliable, and budget-friendly, with minimal traffic delays. It covers most of the iconic attractions and offers seamless transfers to other rail lines.
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LRT (Kelana Jaya & Ampang/Sri Petaling Lines) | A light rail transit system featuring two lines that connect central KL with the surrounding suburbs, offering a mix of elevated and underground stations. | Perfect for short to medium trips in areas beyond the MRT network, helping you easily explore vibrant neighborhoods like Bangsar, Ampang, and Subang Jaya. | Pros: Budget-friendly, covers plenty of ground across the city, and makes switching to the MRT or monorail a breeze.
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Discover the KL Monorail | A single elevated line that zips through the heart of KL’s Golden Triangle, linking KL Sentral to the vibrant hubs of Bukit Bintang and Titiwangsa. | Take a quick trip around the city center, hopping between the shopping hotspots of Bukit Bintang and the bustling hub of KL Sentral. | Pros: You'll have direct access to the heart of the city's shopping and entertainment scene!
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Discover the KTM Komuter | A convenient commuter rail line connecting the greater Klang Valley, with easy access to Port Klang, Shah Alam, and Seremban. | Ideal for trips to outer suburban areas, with easy connections to regional train services. | Pros: Affordable fares for long suburban journeys and convenient connections to intercity ETS trains.
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KLIA Ekspres / KLIA Transit | Experience a seamless, high-speed journey between KL Sentral and Kuala Lumpur International Airport (KLIA & klia2) with our convenient airport rail links! | Enjoy a fast, direct connection between the city centre and KLIA/klia2! | The Perks: Enjoy a quick, 28-minute non-stop journey on the KLIA Express—no traffic to worry about, and it's super convenient for your luggage!
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Getting Around with Rapid KL Buses | A comprehensive bus network with fixed routes that spans the entire Klang Valley, making it easy to explore. | Budget-friendly travel to off-the-beaten-path destinations, plus quick local trips | The Upside: Unbeatable low fares and the most extensive coverage out there.
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Grab / Taxi / Private Transfer | On-demand ride-hailing (Grab is the go-to) and metered taxis | Perfect for late-night adventures after the trains stop running, trips with bulky luggage, traveling with a group, or quick jaunts to destinations off the rail map. | Pros: Enjoy door-to-door convenience without the stress of planning your own route.
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[10% Off] Top Hotel Picks for Your Kuala Lumpur Getaway
Score an extra 10% off Malaysia hotels on Trip.com—my go-to for booking reliable stays for your next Malaysian adventure.
Kuala Lumpur Hotels
5 star
Very Good1648 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.42km from downtown
For the first time stayed at Maya Hotel. Overall is good. Suka sangat pool sebab berbumbung. Nak mandi lama pun tak kisah sebab tak panas 👍🏻. Ada kids room 👍🏻. Dalam bilik ada penimbang, so lepas makan boleh lah timbang tengok berat naik ke tak 😃FromPHP 5,141
Very Good1343 Reviews
Kuala Lumpur City Centre Kuala Lumpur|1.14km from downtown
Value for money.Very strategic location. Only about 100m from Chulan MRT station, from there you can easily go any where within KL area with public transport with minimal cost. Service also very good yet will help for guest comfort.Koddos to all staff and management. Keep up the good work.FromPHP 3,697
Very Good585 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.87km from downtown
We stayed at The Face Suites for 3 days and 2 nights with our two kids and overall it was a pleasant experience.
The suite was very spacious and family-friendly, giving the kids plenty of room to move around comfortably. One of the highlights was the bathroom, which came with a bathtub that was much larger than those typically found in most hotels.
Our booking included breakfast. The breakfast buffet was served in another building, so guests need to walk across to enjoy their meal. However, the spread was good with a variety of choices and it is halal-certified.
The rooftop swimming pool and bar were popular and often crowded, mainly because of the stunning city views. From the pool area, you can enjoy views of Merdeka 118 and, from certain angles, the iconic Petronas Twin Towers.
The location is decent but it may be a bit far if you plan to walk to major attractions such as Suria KLCC or Pavilion Kuala Lumpur. Depending on your walking pace, it can take around 20 to 30 minutes on foot.
One area that could be improved is the room and bathroom flooring. The floors were quite slippery, so I would recommend using the slippers provided by the hotel instead of walking barefoot. It felt like the floors could have been cleaned or scrubbed more thoroughly.
Overall, The Face Suites is a great choice for families looking for a spacious stay with beautiful rooftop views and a good breakfast selection.FromPHP 4,678
Great3699 Reviews
Kuala Lumpur|1.52km from downtown
I highly recommend Parkroyal Collection Kuala Lumpur to anyone looking for a relaxing getaway and a chance to pamper themselves. I was very impressed with the hospitality of the staff — they were friendly, welcoming, and always attentive to guests’ needs. I stayed in the Collection Club Premier King Room and was extremely satisfied with the facilities and amenities provided. The hotel’s location is also very strategic, making it convenient to explore Bukit Bintang on foot with family. Overall, it was a wonderful experience, and I will definitely stay here again in the future.FromPHP 5,386
Very Good2508 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.88km from downtown
Check-in was a breeze. The hotel is beautiful and clean. The room was spacious and comfortable. All the staff were excellent and friendly. The best part was the variety of Teh Tarik available at breakfast – simply superb! The hotel is also conveniently located near Pavilion and other malls, making it super easy to get around. Plus, there was a complimentary cake! Thank you, Pullman Hotel 🌹FromPHP 5,595
Business travel
Very Good1214 Reviews
China Town Kuala Lumpur|2.15km from downtown
The hotel Pacific Express Central Market prime position is its biggest selling point—it is perfectly situated within close proximity to Pasar Seni and Masjid Jamek LRT, and it so near Central Market(walking distance less than a mins.
To petaling street(china town) 10mins
When it comes to dining, there is absolutely no need to worry at all, even if you’re not a particularly picky eater. The area surrounding hotel is teeming with a diverse array of food stores, local eateries and cozy restaurants, offering an extensive selection of delicious cuisines to suit all tastes, you’ll find plenty of wonderful dining options just a short walk away.
Overall my stay at Pacific Express Hotel Central Market was perfect.(except the water heater is not function well, water flow hot for a while then cold again rm8521), other than that the room is spacious, with small refrigerator, nothing to compare with such nice room and reasonable price.
The unrivaled location, convenient dining choices combine to create a truly wonderful living experience. I would highly recommend this hotel to anyone visiting Kuala Lumpur, and I will definitely choose to stay here again.
Room is perfect clean, with a large lobby, good security.
Must try!FromPHP 1,253
Very Good2658 Reviews
Kuala Lumpur|1.62km from downtown
The hotel is right next to Chow Kit MRT station, just a 5-minute walk away. There's also a bus stop downstairs, making it super convenient to get to the Twin Towers, KLIA, and Batu Caves. Breakfast officially ends at 10:30 AM, but they usually keep serving until around 11 AM. There's a great variety of food, so you can fill up and not have to worry about eating again all day while you're out and about.
The only downside was that the mirror wasn't clean.FromPHP 2,343
Very Good663 Reviews
Kuala Lumpur|1.15km from downtown
Hotel Review
Location: Excellent—just across the road from Kampung Baru food area, very convenient for foodies.
Check-in: Allowed early check-in at 1:30 PM despite 3 PM standard time due to room availability. Much appreciated.
Staff: Special mention to the staff member resembling celebrity singer Hafiz—excellent service, kept everything smooth and entertaining. Kudos.
Room (1619):
Connecting room arrangement was inconvenient; needed to prop the door open (1619,1620)
TV in father's room not functioning (1618)
Major issue: Strong sewage smell in bathroom—disturbing and needs immediate attention
Toiletries: Initially not refilled—no lotion, body wash in my room; no shower gel or conditioner in dad's room. Staff replaced with hand-packed amenities. Appreciated the gesture.
Food & Dining:
Breakfast buffet: RM37.10—excellent value; surprisingly good nasi goreng (first time I enjoyed it)
In-room dining: Nasi Goreng Tamu was good, but sambal prawn was too sweet
Hotel breakfast preferred over outside options—area dominated by nasi padang, which isn't to our taste
Overall: Okay stay. Responsive service on toiletries and excellent staff, but bathroom odor and room setup issues need fixing.FromPHP 3,460
Very Good1444 Reviews
Kuala Lumpur|1.99km from downtown
This is our 2nd time staying here at Furama Hotel Bukit Bintang ❤️
Our first stay was wonderful and our 2nd stay was even better 😘
Our Executive room with a beautiful city view was the perfect setup for a relaxing vacation. We want to give a special thank you to ”Sir Nomi at the front desk for his excellent assistance in upgrading us to this room. Exceptional service💯❤️
The location is perfect for us since Lalaport is right nearby , and there's connecting bridge from the hotel.
Personally, i think Lalaport offers the best view of Merdeka 118, especially if you go up to the rooftop garden.The views there are highly Instagrammable 📸 👌
The food in the executive lounge was great, with many selections available and unlimited coffee. It was also less crowded during the breakfast buffet. The two staff members, Sir Rahman and Mam Selvi, were very helpful and prompt in assisting us during breakfast. Sir Tafo, who worked on the evening refreshments , was very friendly and pleasant with our special son. I really appreciate him being so patient and accommodating.
I will definitely book the Executive Club again for our next visit in your hotel. It was a superb experience😍FromPHP 2,189
Great1203 Reviews
Kuala Lumpur|1.4km from downtown
Booked this hotel for a trip to Kuala Lumpur with my mom, and it was a very satisfying stay!
Service: When we checked in, the staff member proactively helped us carry our luggage to the room, which was very thoughtful and welcoming. The front desk also specially arranged a twin room for us. The check-in process, which required English, went smoothly.
Hygiene: The room was clean and tidy, and housekeeping did a great job cleaning every day, even folding our clothes.
Facilities: My mom particularly loved this hotel because it provided plenty of hangers, which made it easy for us to dry our washed clothes. All other facilities were also well-equipped, and the air conditioning system was very convenient.
Environment: From our room, we could see the KL Tower and the Petronas Twin Towers, and the night view was absolutely beautiful. The hotel is located right next to the bustling Pavilion Kuala Lumpur mall, and also near the popular McDonald's landmark. It’s convenient for getting around, dining, and drinking, and the area is very lively at night, being close to the Bukit Bintang monorail and MRT stations.FromPHP 2,779
Family friendly
Very Good827 Reviews
Kuala Lumpur City Centre Kuala Lumpur|1.97km from downtown
Home sweet home 🏡 coming back here again & again, and each time getting a better room. Most of them have open nice views. Every single person who works here, all are very polite and helpful with smiling faces☺️. Swimming pool is always crystal clear even after a busy day with lots of kids playing there. Top notch management 👌🏼👍🏼FromPHP 3,333
Very Good5054 Reviews
Kuala Lumpur|2.33km from downtown
The room was clean and comfortable, and the location is excellent with direct access to Sunway Putra Mall.
However, breakfast for my children was not included and required additional payment. The swimming pool could also be better maintained.
The biggest issue was the bathroom drainage. Water did not flow properly to the drain, leaving the floor constantly wet and slippery. Unfortunately, my son slipped and fell because of this.
Parking was another disappointment. Guests are charged RM13 per day, which cost us RM39 for a 3-day stay. Complimentary parking for long-stay guests would be appreciated.
Overall, a pleasant stay with a great location, but improvements are needed in bathroom safety, parking policy, and family-friendly breakfast options.FromPHP 3,833
Great1123 Reviews
Kuala Lumpur|1.03km from downtown
Stayed here for one night and honestly had a great experience. The biggest advantage of this place is definitely the location — very close to Bukit Bintang, food places, convenience stores, and major shopping malls. Everything is within walking distance, which made the trip very convenient.
The room was spacious, clean, and comfortable. Since it is a serviced suite, the extra space and facilities made the stay feel more relaxing compared to a normal hotel room. The bed was comfortable, and the room was generally quiet, allowing us to rest well after a long day.
The staff were polite and helpful during check-in and throughout the stay. The facilities, especially the swimming pool were clean and well maintained. Parking was also quite convenient.FromPHP 5,277
Very Good1474 Reviews
Sri Hartamas Kuala Lumpur|6.19km from downtown
I had a very enjoyable stay at Dorsett Hotel. The room was nice, clean, and cozy, making it a comfortable place to relax after a long day. The staff were friendly and helpful, and the overall atmosphere of the hotel was welcoming. The facilities were well maintained, and the location was convenient. I would definitely recommend Dorsett Hotel to anyone looking for a pleasant and comfortable stay. Thank you for the great hospitality!FromPHP 2,698
Very Good3688 Reviews
Golden Triangle Kuala Lumpur|1.6km from downtown
The hotel room is very comfortable and reasonably priced. All facilities function well. There is also a restaurant that serves food at reasonable prices. Shopping malls are nearby, especially SOGO. Mamak restaurants are also within walking distance. This hotel is suitable for everyone. We love it!!!FromPHP 1,362
Hot spring
Very Good20 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.76km from downtown
雖然叫公寓，卻是酒店管理模式，有前台有room service，有一次性的洗漱用品，甚至還有每天打掃房間服務！
眾所周知，國外人工費很貴，一般的公寓民宿，連續入住都是不提供每日房間清潔的，個人用品更是不會提供，而Sfera都有！~對於我來説，在外旅行暴走了一天，疲憊的回到酒店，看到整潔乾淨的房間和床品🛏️，是真的會開心舒心的多~
我的房型是雙卧（一大一標）三衞帶廚房和浴缸🛁，可以兩代人一起住。在樓下KK買點半成品，用微波爐或者烤箱（酒店自帶）加熱，就可以在房間享用。電梯需要房卡，所以點外賣會放到一樓（G）前台的外賣架，不像國內有機器人送餐，需要自己下樓取。退房後前台也能行李寄存，不過前台是值班輪崗制，經常沒人，急事搖鈴後，才會有人走出來哦😐
酒店的泳池在5樓，健身房在頂樓（S層），從早上8點到晚上10點刷房卡都可以進，很大很乾凈。泳池還分小童區和深水區，健身房有露台可以直接拍到雙子塔或電視塔，出片角度絕佳~親子游實在太合適了。
雖然説臨近雙子塔，但其實步行還是挺遠的。步行到地鐵（輕軌）站5分鐘；打車的話，到Klcc或者金河廣場十幾分鍾（20元左右），個人感覺已經很方便了。旁邊就是Summer suits也有公寓，但一分價錢一分貨，隔壁是私人房東，這裡是酒店，對比過就知道貴有貴的道理[強]FromPHP 3,034
Great1 Reviews
Kuala Lumpur|2.12km from downtown
A 8-minute walk from Berjaya Times Square in Kuala Lumpur, Lucentia residence T1 provides accommodations with access to a hot spring bath, hot tub, and steam room. Free Wifi is offered throughout the property and private parking is available on site. The apartment offers a pool with mountain views, sauna, and an elevator.The apartment features 1 bedroom, a fully equipped kitchen with a microwave and a fridge, a washing machine, and 1 bathroom with slippers. Towels and bed linen are featured in the apartment. The accommodation has a fireplace.Sightseeing tours are available in the surroundings. A car rental service is available at Lucentia residence T1.Starhill Gallery is one mile from the accommodation, while Pavilion Kuala Lumpur is 2 miles away. Sultan Abdul Aziz Shah Airport is 14 miles from the property, and the property offers a paid airport shuttle service.Very Good3 Reviews
Kuala Lumpur|2.62km from downtown
The hotel facilities are very sufficient, there are many activities to play, the swimming pool is beautiful, the rooms are large, and some small service details need to be improved.FromPHP 11,335
Amazing1 Reviews
Kuala Lumpur|2.11km from downtown
nice swimming pool, near shopping mall, easy get public transport, nice view of kuala lumpurFromPHP 8,401
Very Good2356 Reviews
China Town Kuala Lumpur|2.37km from downtown
The hotel is within walking distance to the Central Market and very close to the subway station. There are plenty of restaurants, fruit stalls, local eateries, and convenience stores nearby. The only downside is the noise at night; there was loud club music playing downstairs until very late, making it difficult to get a good night's sleep. The breakfast was extremely basic, so if you're looking for something better, I'd recommend trying one of the nearby restaurants.FromPHP 2,080
Gym
Great806 Reviews
Golden Triangle Kuala Lumpur|1.23km from downtown
Choosing this hotel was such a smart decision! The environment is quiet and peaceful, not noisy at all. The room facilities are very well-maintained, and all the amenities are fully stocked. The service is incredibly attentive and thoughtful; any request is handled promptly. It's perfect for both short stays and longer visits. It's definitely on my re-book list!FromPHP 6,458
Very Good1045 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.89km from downtown
The room size was more than adequate and it was quiet. It's located at the very end of the alley behind the Shangri-La. There's a small 7-Eleven downstairs. When we first got to our triple room, the duvet felt a bit damp, so we asked to switch rooms and they happily accommodated us. The water from the shower tended to overflow into the toilet area, which was a bit annoying. There's a small kitchen and a dining table, perfect for enjoying coffee and breakfast in the morning.FromPHP 5,014
Good88 Reviews
Kuala Lumpur|1.48km from downtown
TLDR: Ceylonz is a great hotel, but the provider (Five Senses) is not. Book a different provider if you want to stay at Ceylonz.
(Trip.com does not let me post videos, refer to the pictures below)
Initial room conditions:
When we first entered the room we encountered these things:
- Leftover jacket from the previous guest(?)
- stains on the chairs
- water stains on the wardrobe
- dead ants in the wardrobe
- a flickering light
Service:
Because we chose to stay for 7 nights, we had a 1 free make-up room offered to us which we appreciated. However when we flagged up the issues we found on the first day, they gave us a make-up room on the second day and consumed our free make-up room without our choice. We wanted to use it in the middle of the trip like the 4th day. Because of this we had no toilet paper, tissue box was empty, towels were not replaced.
After the 2nd day, they no longer replied to our texts when we enquired about using the sports lounge, requesting a makeup room, getting more toilet paper. Very bad service.
After their make-up room, they removed the jacket and cleaned the seat stains, but they did not fix the light or clean the dead ants in the wardrobe. We understand fixing a light might not be possible but the ants were easily removable and we did it ourselves after they left. It felt like they were cutting corners as they also did not replace our tissue box, clean the dead ants or clean the water stains on the wardrobe.
Ceylonz:
The hotel comes with
- nice pool,
- 2 gym rooms with great views,
- a minimart at the ground floor,
- amazing location, walking distance from Bukit Bintang's Pavilion
Room:
- the amenities provided are not the same for every room, the last time we came there was a water dispenser and pull-out kitchen, this time there isn't (same five senses at ceylonz, same room type)
- spacious
- tall ceiling
- well equipped
- bay window
- the walls are relatively soundproof so you cannot hear other rooms but the door is not and the hallway is very audible from inside the room, we can hear people chatting, checking in, pulling luggages
Bed:
- not soft, hard bed with springs
- pillows and blanket is okay
- uncomfortable bed
We would have given this place a glowing review if they:
- Stuck to their 1 complimentary makeup room offered
- service: replied to our enquiries at all after the 2nd day
- better room cleanliness/make-up room diligence: cleaned the dead ants and the water stains on the wardrobeFromPHP 2,343
Great2810 Reviews
Kuala Lumpur|8.08km from downtown
There were total of 9 of us with 6 adults, 2 kids and 1 baby. We booked for 3 rooms and asked to stay at the same floor. Check in was smooth. The receptionist was friendly. Room is clean and spacious. TV has variety of movies. The body wash and shampoo smell really good. We requested a baby cot, they delivered to the room which is a plus for such a kind gesture and understanding customer needs.
Around hotel has kids playroom, sauna, gym and yoga room, swimming pools with sliders.
The environment and atmosphere is really relaxing surroundings with greenery.
Staffs are very polite, they greet every guest with warmth smiling.
Breakfast is scrumptious with plenty of food and choices. The restaurant supervisor is very attentive, he helped us to change to a better seat as we are carrying baby.
Overall we were very pleased and satisfied with our stay. Our requests were very well accommodated. We were impressed by the outstanding service provided by the hotel.FromPHP 4,069
Very Good544 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.22km from downtown
We're pretty picky, and we stayed here for the Sammi Cheng concert. The hotel service was absolutely top-notch, fantastic! The only minor hiccup was a slight communication issue between the booking agent and the hotel, which delayed our check-in by about 30 minutes. However, both Trip.com and the hotel offered compensation, which was appreciated. The bed was incredibly comfortable, and there was absolutely no noise, which was a definite improvement over the Guangzhou Four Seasons. The room was also impeccably clean and tidy – a big shout-out to the cleaning staff! I'll definitely try to choose Four Seasons for my future travels.FromPHP 20,681
Swimming pool
Very Good595 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.49km from downtown
The room was clean and comfortable but the temperature control was unsatisfactory. Despite multiple attempts to adjust it, the room remained at an uncomfortably warm, room temperature.
While the breakfast selection itself was adequate, the 40-minute wait to be seated was unacceptable and reflects poor crowd management.
Furthermore, scheduling the café’s renovation from 1st to 5th May was a poor decision. Doing so during a long weekend and rain rave festive period significantly impacted guest experience and contributed to the delays.FromPHP 5,304
Great1974 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.58km from downtown
Booked two rooms, stayed four nights. The rooms look rather dated and do not seem to be refurbished. We checked in late at night around 10ish pm, and not long after checking in, there were problems with one of the rooms, and we requested a change of room. Not sure if the hotel was really full, as we were only given a new room a good 15-18 hours the following day, presumably after guests checked out. As one member in my group was sick (almost warded at the hospital), I spent a HIGHLY uncomfortable 18 hours in the room with the sick member. We really badly needed a comfortable room, but were stuck in one with a pretty bad issue. The manager, Mr Adari, who checked me in the first night, attempted to rectify the situation by offering a late check-out option and access to their lounge. Additionally, a fruit plate was provided in the room we were moved to. The new room also faced the twin towers. While I appreciate the recovery efforts, I feel that the hotel fell short of the comfort and standards the Shangri-la brand provides. Would I book this hotel again the next time I visit - probably not.FromPHP 8,329
Great2367 Reviews
Kuala Lumpur|1.29km from downtown
This was our second time choosing The Ritz-Carlton for a special occasion, and once again, it did not disappoint.
This visit was to celebrate my husband’s birthday. The last time we stayed here was for my birthday, and I still remember how exceptional the service and overall experience were. Because of that wonderful memory, we decided to return.
Prior to our arrival, I had only requested a small birthday cake for my husband. To our surprise, the hotel went far beyond our expectations. When we entered the room, we found beautiful balloon decorations, adorable towel art, a thoughtful birthday card, a delicious chocolate cake, and rose petals elegantly arranged around the room.
We were both genuinely touched and grateful for the effort and care put in by the team. These thoughtful details made the celebration even more memorable, and we took plenty of photos to cherish the wonderful memories created during our stay.
The hotel is also very well located in the heart of the city. A connected bridge from Level 1 provides easy access to Bukit Bintang within just a few minutes’ walk. Having stayed at several nearby hotels before, I can confidently say that The Ritz-Carlton remains our preferred choice. The location is convenient, the service is outstanding, and the room cleanliness is consistently excellent.
Thank you to the entire team for making our stay so special and memorable. We truly appreciate the warm hospitality and attention to detail. We will definitely be back again for our next celebration.FromPHP 10,636
Very Good1041 Reviews
Kuala Lumpur|1.1km from downtown
The location is fantastic, right on Bukit Bintang Street. The subway and monorail are nearby, making it super convenient to get anywhere. It gets really lively at night. There's a mall just 50 meters away with tons of food options and all sorts of brand-name stores. The hotel itself is very clean, and the staff are friendly and helpful.
However, the curtains in my room were a bit odd; the blackout curtain was on the outside, and the sheer curtain was on the inside. So, to block out the light, you had to open the sheer curtain first. It really should be the other way around. Also, my room was incredibly cold. I called them to fix it, and even after setting the thermostat to 30 degrees, it was still a bit chilly, though much better than before. The lights in my room were controlled by a remote-like device on the wall (see picture) instead of a traditional switch. The problem is, if you wake up at night, it's easy to press the wrong button.
On the bright side, the pool water was very clean. Overall, I'm quite satisfied. If I visit Kuala Lumpur again, I would definitely stay at this hotel.FromPHP 7,566
Very Good919 Reviews
Kuala Lumpur|1.74km from downtown
I bought the cheapest room type which is superior. But since it's on a birthday, the hotel gave the premier which feels like a downgrade. The superior room would have a pantry and sliding door for separating the bed and hall. This premier room is smaller, doesn't have those and not carpeted floor. Most of the build up area is wasted on overly spacious toilet. The snacks are free. The morning buffet is vegan only. So anyone who reads this, try to request something else for the birthday and avoid the premier room.FromPHP 4,096
Breakfast
Very Good436 Reviews
China Town Kuala Lumpur|1.73km from downtown
The stay was great overall. The room was very spacious and comfortable, and the equipment in the room was quite complete. I also liked that there was a washing machine available, which was very convenient for longer stays. From the room, you can even see a bit of the Twin Towers view, which was a nice bonus. Another helpful thing is that you can leave your luggage at the reception after check-out, so you can still explore the city without carrying your bags. Overall, a very pleasant stay and I would recommend it.FromPHP 2,316
Great1279 Reviews
Kuala Lumpur|2km from downtown
Had a great stay at Mercure Kuala Lumpur. The room was stylish, clean, and very comfortable, with all the amenities needed for a pleasant stay. The hotel's location was convenient, making it easy to explore nearby attractions, shopping areas, and restaurants. The staff were professional, welcoming, and always ready to assist. The overall atmosphere was relaxing, and the facilities were well maintained. I would highly recommend this hotel to anyone visiting Kuala Lumpur and would gladly stay here again.FromPHP 2,970
Very Good321 Reviews
Kuala Lumpur|1.62km from downtown
10 mins drive to the shopping area. Fast and hassle free check in & out. However, room wasn’t housekept when we have put the tag outside the room to indicate housekeeping required. So we came back to a room with our previous day rubbish whatnots. But thankfully, the reception was there and we had requested for clean towels and amenities. Do note that no toothbrush is provided.FromPHP 1,962
Great337 Reviews
Kuala Lumpur City Centre Kuala Lumpur|0.86km from downtown
The hotel's location is absolutely fantastic, very close to both the Petronas Twin Towers and Pavilion Mall. It rained on our second day, but the hotel has a skybridge directly connected to the mall, so we didn't even need an umbrella! The breakfast and bars are also excellent, especially the rooftop bar. You get a direct view of the Twin Towers, and the visual effect is stunning. There's a handsome Malaysian waiter named Yugesh at the bar who recommended several super delicious cocktails to us, and they were all great value for money. On the day we left, I accidentally knocked over a shower gel bottle while rushing to check out. When we checked out, the two handsome guys at the front desk kept asking if we were hurt and said not to worry about the bottle. It really warmed my heart – the service at a five-star hotel truly is a cut above the rest! 👍👍FromPHP 15,740
298 Reviews
Kuala Lumpur City Centre Kuala Lumpur|1.2km from downtown
I was pleasantly surprised by the spaciousness of the area, and I absolutely love it! The convenience of having a parking space right next to the hotel for just RM12 per day is fantastic. The only minor downside was a slightly musty smell in the room, but it was manageable. The shower pressure could be a bit stronger, but everything else was quite convenient. I would definitely consider staying here again, especially since my dad really values convenient parking!
Please note that the ironing facilities are shared, and the iron may not get very hot. Additionally, the toiletries provided are quite basic, so remember to bring your own toothpaste and toothbrush.FromPHP 1,054
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