"The room was clean and tidy, and housekeeping came every day. The transportation was also very convenient. The double room was quite spacious, and the facilities were relatively new. My only complaint is that the breakfast was very basic and repetitive; I ate the same things for three days straight and got tired of it."
"The room was clean and the location was convenient. However, the staff's handling of room assignments needs improvement! I had booked a two-night stay, but through two different platforms. When checking in, I specifically mentioned this and asked if they could arrange for me to stay in the same room for both nights. The staff said it was possible, but I would need to check out after the first night and then check back in the next morning at the front desk, as they couldn't directly perform 'in and out' procedures due to company policy. I understood this was their procedure and was willing to follow it. But the next morning at 9:30 AM, a staff member knocked on our door saying there was an important notice. Apparently, another guest, who was a 'premium guest,' had specifically requested the room we were currently in, so we had to move. I feel the front desk staff handled this very poorly."
"Great welcome on arrival. We stayed on the second floor, looked out the window saw train tracks but never heard 1 train it was great ! The staff are so friendly, we had breakfast and the food was great something for everyone nice and hot was well looked after will return soon ."
"I can't fault the location, the cleanliness and the friendly staff. Easy to check in. They let you bring your own food and eat in the communial area. I like that the beds have rubber mattresses more hygienic that way. The last time I stayed here my room had curtains on the beds for privacy, but not this time, so I used my duvet and sheet, it' helps block out light if someone arrives late. The toilet and shower in the room was very convenient. I picked this hostel for the second time because you can't beat the location, you can get a bus to anywhere from the main road it's like where all buses meet in Elephant and Castle. As a, solo women traveling I feel safe in this hostel, as safe as you can feel sharing with strangers and also both stays have been quiet enough to get a bit of sleep which is a rare for me in a hostel. I will keep using this hostel for my London stays. I have tried several others and this by far has toped the cleanliness and moderness for me. I like a bargain and for the price I really felt I got a deal. My only points deducted would be on no kettle or kitchen to make a cup of tea in the morning, ( if they do have one I missed it both stays) they do have a bar that does food and breakfast, but I follow my own diet restrictions, so would be great to have a space to prepare, but I really can't fault this hostel. 10/10 location and cleanliness 9/10 comfort.. Just wish it had a kettle atleast that dorm guests could use."
"The location was good, and the room was clean. The staff were very friendly, and we got fresh towels and toilet paper every day. The only downside was the lack of places to put our belongings; we had to leave everything on the floor. A small wardrobe or dresser would have been desirable. Also, it should be mentioned during check-in that a hairdryer needs to be requested separately; I was quite surprised there wasn't one in the room. Otherwise, we were very satisfied."
"This place is spotlessly clean, and the owner is truly dedicated to running it well. The front desk staff, especially the young man, is incredibly patient, enthusiastic, and thoughtful.
It's very close to the London Eye and Big Ben, just a 20-minute walk.
You can take the 63 bus to King's Cross Station, making day trips to Cambridge and Edinburgh really convenient.
Bus 148 offers a scenic route past the city's most iconic attractions – no need for a Big Bus tour!
This is my second stay here, and I honestly can't recommend it enough.
The breakfast is quite substantial for me, and my Chinese palate was perfectly happy with the eggs, oatmeal, milk, and coffee. They even provide purified water and fruit! It feels like the owner isn't even trying to make money, just completely focused on customer service.
There are two supermarkets nearby, and the area feels safe, but I'd advise not coming back too late. London teenagers can be a bit... excitable, to say the least!"
"The hotel rep was kind enough to reply that they could not refund or change the dates of my stay when I informed them with proof of an email by Emirates who cancelled the original flight and rescheduled it causing me to lose an entire whole day and of course my paid booking at the hotel. When I finally landed I actually went to have a look and found the hotel as above.
I really hope Trip.com will look into this issue of getting hotels to consider refunds in the event such as illness, emergency or flight cancellations or factors out of customers control regardless of the original clause of non refundable within 24 hours."
"A very special accommodation, the room is beautiful, the staggered stairs are interesting, there are welcome snacks, and the location is good, but the wind is too loud and the light in the shared bathroom is broken and no one has repaired it."
"The restaurant is very cozy! Breakfast is good! Our family of three stayed for five days. The service staff are very friendly and responsive! It is a cost-effective hotel in the Camberwell area. A few tens of meters away is the bus stop. Very convenient."
Read real traveler ratings & reviews to find your perfect stay.
8.8/10
Very Good
GGuest UserTop location! Good hotel with nice rooms, great facilities, and very comfortable beds. I've stayed here many times before and will definitely come back again.
EEhime OmokhodionI recently stayed at Novotel London Canary Wharf and it was one of the most enjoyable hotel experiences I’ve had in London. From the moment I checked in, the atmosphere felt modern, welcoming, and effortlessly comfortable.
The highlight of the stay was definitely the view from my room. Waking up to the Canary Wharf skyline and watching the city lights come alive at night was incredible. The floor-to-ceiling windows made the entire room feel bright and spacious, and the panoramic cityscape gave the stay a real luxury feel.
Another standout experience was visiting Bōkan, the hotel’s restaurant and rooftop bar. The views from up there are absolutely breathtaking , you get a stunning panoramic perspective of the whole of London, from Canary Wharf to landmarks across the city skyline. Whether during sunset or later in the evening, the atmosphere is unforgettable. The combination of great food, drinks, and those sweeping views made it one of the best parts of the trip.
The hotel amenities were also excellent. The pool was clean and relaxing, perfect after a long day exploring or working in the city. The gym was well-equipped with everything needed for a proper workout, and the sauna added an extra touch of relaxation that really elevated the overall experience.
Overall, Novotel London Canary Wharf delivers the perfect mix of comfort, modern luxury, amazing facilities, and spectacular London views. I’d happily stay there again and would highly recommend it to anyone looking for a memorable stay in Canary Wharf.
GGuest UserThe hotel boasts a strategic location, perfect for classic shopping trips and sightseeing. The rooms are larger than average for London, and the services are good. The building itself is quite old but well-maintained and partially modernized. The tea room and Indian restaurant are excellent. The main drawback, typical for hotels of this kind, is the bathroom – while efficient and clean, it's definitely dated and offers limited amenities.
GGuest UserI booked the room for 1 night as I was attending a concert at the Royal Albert Hall. I was very happy with the cost of £73 for the night for a Superior Single room. The staff were friendly & welcoming. My room was on the 4th floor. The lift was very noisy which was a bit of a worry but it worked ok. The room was small with nowhere for me to put my small suitcase. When I first opened my room door I was met with a very noisy portable air con unit. Thankfully the heatwave earlier in the week had eased so I turned off the air con unit. The furnishings & bedding in the room were a little bit tired for a 4* hotel but ok. There were complimentary toiletries, bathroom robe & tea, coffee & a small packet of biscuits. I’d asked for a quiet room if possible & that’s what I got. I had a shower the next morning but it took a while to heat up. Also a non-adjustable monsoon shower head which could be an issue for some. Also part of the shower drain edge was broken.
I didn’t pay for a breakfast upon booking as wanted to keep my options open. Both the Trip website & the signs in the hotel stated the cost of the buffet breakfast was £14 but the staff said it was £15. I decided on the breakfast in the end. There was plenty of choice even if the bacon & sausages were a bit dried out but that’s to be expected with a hot buffet breakfast. Caffeine free coffee was also available.
I was happy with my short stay at The Rockwell & would definitely book again.
MM.AshalThe reception team were friendly at check in, and I was given a beautiful tin of truffles and some drinks vouchers (maybe as a diamond member?). This was really a special touch and appreciated.
However the room itself wasn’t great. I’ve stayed in quite a few London hotels so know you don’t get lots of space and for 1 night you don’t need much, but this room was so small it was a struggle to move about.
The air conditioning was on but it was weak. Thankfully the window opened slightly but it remained warm in the room.
Bathroom was dated, quite small and felt cheap.
Minor point but the pillows and duvet didn’t feel like the usual Hilton ones, they seemed thicker…
Overall, it was clean, relatively quiet and had great service which is all that’s really needed, but it felt more of a budget hotel with Hilton price tag.
I do think they are doing everything they can to make stays as good as possible, since they can’t really do anything about the room sizes.
LLiyaniuThe room was incredibly small! I couldn't believe how tiny 10 square meters felt. I was genuinely shocked when I opened the door. It was even difficult to open my luggage. The table was pathetically small, and there wasn't even a chair. Storage space was extremely limited. The bathroom was even tinier, comparable to an airplane lavatory. Overall, my stay was very uncomfortable. The only positives were the comfortable bed and the breakfast, which at least offered some variety. After a difficult two nights, I decisively moved to the Hilton across the street, and the experience was significantly better. What baffles me is that this place was even more expensive than the Hilton. On the whole, dining and getting around were very convenient, with various UCL colleges in the vicinity. There's a Nero Cafe right next door, so if you don't want the hotel breakfast, you can grab something there. Heading south down the street, you'll find quite a few Chinese restaurants, which is very handy.
GGuest UserBIG THANKS to 'Best Wester Greater London Hotel' on Cranbrook Road, booked via the amazing Trip.com discounts 🙌 🙏 ❤️
The team service here is one of the best... the care and support from Stephan, Sarah, Hassan, Maksym, Natalie, Yana, Triveni, etc is one reason I will always book here - they will do their best to fulfill your needs 🌟🌟🌟🌟🌟
Also, walking distance near Ilford station, bus stop and ALL shops XCEL centre, nearby.
Rooms are pristine clean, quiet options, non-smoking, and comfy, powerful hot shower 🚿 and delicious breakfast, most tasty ground coffee, fresh orange juice, bargain value for money.
Gratitude 🙏
GGuest UserI had a wonderful stay at Copthorne Tara Hotel London Kensington. The hotel was very clean, and the room was spacious, especially by London standards, making it a comfortable place to relax after a day of sightseeing.
The location is excellent, with High Street Kensington Tube Station just a short walk away, making it easy to explore London and reach major attractions. There are also plenty of shops, restaurants, and cafes nearby.
Overall, a great hotel with comfortable accommodations, a convenient location, and good value for money. I would happily stay here again and highly recommend it to anyone visiting London.
AAnonymous UserIt was great stay in Berjaya Eden! I personally live the vibdes. It was walking distance to Bayswater station and Queensway St.
It also easy for you to find the halal foods. Its everywhere and easy to access!
This is my second time to stayed here. The staff was really good and polite.
Eventhough the room that i choose was a little bit “not so spacious” but its ok as long as it walking distance from one to another.
Will repeat?? Of course YES!!
GGuest UserFrom the outside, the hotel looks good, but as soon as you're in the hallway, you realize it's a super old hotel. The rooms were scrawled on, extremely small, and had deteriorated over the years – but they were clean, as they were tidied daily. Additionally, there were hardly any power outlets, but the Wi-Fi reception was very good. The staff was very friendly, and the location was super central, making it very easy to get from A to B (the train station is 5 minutes away).