"The hotel is about 1 kilometer from Shinjuku Station and a 10-minute walk from the nearest subway station. The surrounding area has excellent amenities. The room was a bit larger than typical Japanese hotel rooms, and the cleanliness and facilities were perfectly adequate, completely meeting my expectations. I would definitely stay here again next time I visit Tokyo."
"The staff here is very friendly. The hotel doesn’t offer much other than a place to sleep. Like most of Tokyo, the rooms are very small and not luxurious. If you want to be close to the bustling life of Shinjuku at an affordable price, it’s a great stay. If you’re looking for a staycation in a cozy hotel, perhaps not for you."
"The apartment was very clean and big enough for our family of 4. Just that the centre hanging light near the bed is too low and we bang our head afew times. As is very near the street, every night we can hear the police sirens and noise outside very clearly. The rack behind the washer keeps falling down so is a bit dangerous if you have stuff on the rack. Other than tat the apartment is very clean and nice. Location is good also with donki and convenience stall nearby."
"An older-style hotel in the center of Shinjuku, and it was quite a unique experience since I had never been in this type of hotel before. Everything was very compact—I honestly felt like I was staying in a small cabin on a ship.
I would definitely like to praise the cleanliness of the hotel. Everything was spotless, and I have no complaints in that regard.
The bed and pillows, however, were quite firm. I think the hotel could improve the mattresses and pillows to make them more comfortable.
Breakfast was served as a buffet. While it was decent, I believe the selection could be improved, as the food was the same every day and lacked variety.
One more thing I have to mention is the smell in the hotel lobby near the reception area—it was extremely unpleasant. Many guests seemed to cover their noses and hurry through the lobby because of it. The combination of odors was quite overwhelming and made me feel nauseous."
"Comfortable one-night stay at Shinjuku Granbell Hotel — great location and clean, modern rooms. One useful tip for anyone driving: there’s parking available nearby that you can either reserve in advance for around ¥2,000 per night, or just drive in without a reservation and pay by the hour (rates around ¥1,700 for 8 hours at the lot near the hotel). Made it really convenient for our road trip stop before heading north. Would recommend for travelers exploring Shinjuku by car."
"had a wonderful stay at Hotel Gracery Shinjuku! The location is perfect—right in the heart of Shinjuku, with easy access to restaurants, shopping, convenience stores, and public transportation. The room was clean, comfortable, and well-maintained, and the staff were friendly and professional throughout my stay. Despite being in a busy area, the room was quiet and relaxing. I would definitely stay here again and highly recommend it to anyone visiting Tokyo."
"The location, room, and services provided are good. They provide room cleaning service every 4 days, but provide clean towels and 2 bottles of water on a daily basis.
However, I would say their breakfast needs major improvements. Every day the same food was provided. We stayed there for 5 days and saw exactly the same food every day (less than 10 options, and this is including salad side dishes). The breakfast time is 7-9 am, the canteen will not refill food by 8:30 and also starts cleaning up the coffee machines, etc., meaning if you reach the place by 8:30, there will just be ice water and bread left. So if you want to book this hotel, better not to include breakfast, save the money and get something from Lawson / 7-11 which are very nearby the hotel."
"Fantastic location! It's super convenient to get to anywhere in Shinjuku, and the airport limousine bus drops you off right at the hotel's doorstep. There's a convenience store on the first floor, so no need to worry about late arrivals. Both check-in and check-out were fully self-service, no staff needed, and the system had a Chinese interface, so no worries there. I chose a smoking room, and while the window was small, the view directly overlooked the Metropolitan Government Building, which was excellent. I went to Lake Suwa in the middle of my trip for the fireworks festival – what a wonderful experience! Thank you. Next time I come to Tokyo, I think I'll still choose this place. The value for money is just too good!"
"1. The hotel is about 300 meters from Kabukicho, making it very convenient for exploring Shinjuku.
2. Seibu Shinjuku Station is right downstairs, but keep in mind this is not the same as JR Shinjuku Station. JR Shinjuku is a bit of a walk, and Shinjuku Station itself is huge. It takes about 15 minutes to get from the hotel to board a train at JR Shinjuku. If you have a large suitcase, I'd recommend taking a taxi from JR Shinjuku or transferring to Seibu Shinjuku Station via another train, rather than walking.
3. The hotel rooms are quite small, typical for Japan. A double room consists of two beds and a nightstand, and you're at the door in about five steps. There's only enough space near the entrance to open a 26-inch suitcase, and once it's open, the door can't open completely (good for safety at night, but you'll have to squeeze out sideways).
4. Breakfast is good, but expect queues.
5. The lobby on B1 has a quiet area suitable for working."
"It's perfect for families, with a washing machine, dining table and chairs, and a very comfortable bed. It's a duplex, so while the kids sleep upstairs, the adults can relax downstairs and have a drink – everyone has their own space. There's a parking lot across the street; it's the cheapest of the nearby paid parking lots at ¥1200 per day, which is very reasonable."
Very Good
21 reviews
8.6/10
1 night
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9.2/10
Great
KkhosodaI had a wonderful stay at this hotel and was genuinely impressed by every aspect of the experience. The cleanliness was exceptional—everything from the room to the common areas was spotless and very well maintained. The room itself was spacious and comfortable, providing more than enough space to relax after a long day.
The location is another major highlight. It is very convenient and well-situated, making it easy to access nearby attractions, transportation, and restaurants. This made my stay even more enjoyable and stress-free.
The service was outstanding throughout my stay. The staff were friendly, attentive, and always ready to help with a warm and professional attitude. Their hospitality truly made a difference.
The food was also delicious, with a great variety of options and excellent quality. Every meal I had was satisfying and enjoyable.
Overall, I am extremely satisfied with my experience and would highly recommend this hotel to anyone looking for comfort, convenience, and excellent service.
EEleniqueThis was my first trip to Japan — I loved the country and its people — but I was disappointed with this hotel and will not return. I hesitated before writing, but decided to share my experience because this property was first on my list and the reception staff’s behavior was very disappointing. I have worked in hospitality and am certain the situation could have been handled promptly and professionally.
We traveled together (two colleagues) and stayed in room 611 from June 29 to July 3. The room is indeed small, which we knew in advance: two beds with a narrow passage between them — that’s essentially the whole room. The room had all essentials: clean bedding, good towels, a kettle, an air purifier, etc. My suitcase only fit on the bed; my colleague kept her backpack on the pouf. The hotel’s location is excellent — we reached it from the airport by metro without problems. Ueno Park and the zoo are within easy walking distance. We also really liked the breakfast — friendly staff and tasty food.
Unfortunately, on July 2 my colleague discovered that dollars were missing from her backpack. We are certain the money was there on June 30, since she took part of it with her on a walk that day. We thoroughly rechecked the room (I found a surprising amount of dust under the bed, though the room appeared clean overall). My colleague, who speaks excellent English, reported the theft to reception at about 18:00. She was told the hotel has no cameras and that housekeeping had already left. We provided the exact amount missing and our dates of stay. We did not make a scene or demand compensation, but we did expect a professional response: to check who cleaned the room on the relevant dates and to contact the housekeeping team.
I ask hotel management to investigate: room 611, housekeeping dates 30.06, 01.07, and 02.07, and the exact amount missing (in US dollars) are all known. Taking these simple steps would help restore the hotel’s reputation and demonstrate true guest care.
We stayed in two other hotels during our trip and experienced nothing like this elsewhere. This incident has not changed our positive impression of Japan and its people, but it has changed our view of this particular hotel — we will not return.
Advice to future guests: be vigilant with cash and valuables, and be aware that the reception at this hotel may not provide adequate assistance.
今回が初めての日本旅行で、国や人々には非常に好印象を持ちましたが、このホテルには失望し、再訪は考えていません。投稿を迷いましたが、最初に候補に挙げていた宿であること、そしてフロントスタッフの対応に強く失望したため、体験を共有することにしました。私はホテル業界での勤務経験があり、本件は迅速かつ専門的に対処できたはずだと確信しています。
私たちは同僚と2名で滞在し、611号室に6月29日から7月3日まで宿泊しました。部屋は確かに小さく、事前に承知していました:ベッドが2つあり、その間の通路が狭いという間取りです。室内には必要最低限が揃っていました:清潔な寝具、良質なタオル、電気ポット、空気清浄機など。私のスーツケースはベッドの上にしか置けず、同僚はリュックをオットマンに置いていました。立地は非常に良く、空港から地下鉄で問題なく到着でき、上野公園や動物園へも徒歩圏内でした。朝食はスタッフの対応が親切で、料理も美味しかったです。
しかしながら、7月2日に同僚がリュックから現金(米ドル)が無くなっていることに気付きました。6月30日時点では確かに所持しており、一部はその日の散歩に持って出ていたため、消失時期は特定できます。私たちは室内を念入りに確認し(ベッド下に意外なほどのホコリがありましたが、見た目は概ね清潔でした)、同僚は英語が堪能なため、午後6時頃にフロントへ報告しました。フロントからは監視カメラは無いこと、ハウスキーピング(清掃担当)は既に退勤したと告げられました。私たちは消失金額と滞在日を伝えました。騒ぎ立てたり補償を要求したりはしていませんが、プロとしての対応――該当日に誰が清掃を担当したか確認し、ハウスキーピングと連絡を取ること――を期待していました。
ホテル運営側には調査をお願いしたいです:611号室、清掃日 6月30日、7月1日、7月2日、および消失した正確な金額(米ドル)が確認できます。これらの基本的な確認を行うことで、ホテルの評判回復とゲストへの誠実な対応を示すことができるはずです。
私たちは旅行中に他の2つのホテルにも滞在しましたが、同様の経験はありませんでした。この出来事は日本と日本人に対する私たちの好印象を損なうものではありませんが、この特定のホテルに対する評価を大きく下げる結果となりました。再訪はしません。
今後このホテルに泊まる方への助言:現金や貴重品には十分ご注意ください。万が一の際、こちらのホテルのフロントから十分な支援が得られない可能性があります。
AAlvis Yeo[HOSHINOYA Tokyo: A Vertical Ryokan Experience]
HOSHINOYA Tokyo offers a truly unique concept. It is a traditional Japanese ryokan built vertically within a modern skyscraper, located in the prestigious Otemachi district. It provides a serene, luxurious escape right in the middle of the bustling city, perfectly blending classic ryokan hospitality with world-class modern design. We enjoyed a wonderful three-day, two-night stay at the property from 29 May to 31 May. We chose not to make any meal reservations, which gave us the flexibility to simply relax and explore the surrounding city.
[Getting There]
We travelled from Fufu Hakone via a day trip to Enoshima and Kamakura. We took a direct train from Kamakura to Tokyo Station, followed by a short walk to the hotel, and arrived at around 8:00 PM. To make the transit completely effortless, our luggage was picked up and delivered directly to the hotel by LuggAgent on the same day.
[Arrival and Check-In]
The hotel is situated in the central business district and distinctly stands out from the surrounding buildings. The discreet entrance completely shields you from the busy streets. Upon entering, staff immediately store your shoes, as the entire tatami-matted building operates on a barefoot or socks-only policy. We were incredibly lucky to catch a traditional jap instrument performance, which is usually reserved for weekends. A designated staff member managed our check-in with welcome snack & tea and escorted us to level 15. A major highlight is the exclusive lounge on each floor, shared by only 6 suites. It functions as a private living room, fully stocked with complimentary seasonal teas, coffees, and traditional snacks.
[The Suite]
We stayed in the Sakura suite. Rather than trying to describe the beautiful layout in words, I will let my photos speak for themselves. The beds are low to the floor with a mid-level hardness that we found quite comfortable, and each bed comes with two soft pillows. There is also a television cleverly hidden behind a mirror, though it is worth noting that it only broadcasts Japanese channels. We kept it switched off to maintain the consistent traditional ryokan feel. The provided yukata is absolutely superb. It comes as a full set complete with an inner layer, an outer layer, socks, and a small handbag. The material is soft, stretchy, and incredibly comfortable for lounging and walking around the property.
[The Top-Floor Onsen]
Having a natural hot spring in central Tokyo is a rare luxury. The onsen is located on the 17th floor and features a stunning design where the roof is open to the sky. As cameras are strictly prohibited, you will have to visualise it or check the hotel website for gallery photos. I understand that the bath is a salty hot spring containing a high concentration of seawater and seaweed minerals trapped deep in the ground. Soaking in this soothing water gently embraces the skin and helps alleviate fatigue in both body and mind. The onsen is open daily from 3:00 PM to 11:30 AM. It was the absolute perfect way to warm up and recharge before we headed out for a busy day.
[Areas for Improvement]
Toothbrush Set: The provided toothbrush is far too small and takes ages to use. I strongly recommend bringing your own.
Tokyo Station/Nihonbashi/Akihabara/Kinshicho, Tokyo
Price per night from:£ 612
9.0/10
Great
GGuest UserThough small, this hotel has everything you need. Its Ginza location is incredibly convenient, perfect for shopping or quickly getting to Narita Airport via the expressway.
What truly impressed me is how many features are packed into such a compact space. They have a coin-operated laundry and a large public bath. The room, which I'd estimate at about 20 square meters, even managed to fit bunk beds (1.2m/1.5m), making it very family-friendly.
A minor point is that since the hotel is directly above the subway, you occasionally feel vibrations as trains pass. This led to a funny moment when an actual earthquake hit at night, and I initially thought it was just another train going by!
GGuest User• located at the furthest exit from the Ikebukuro train station. have to walk about 10-15 minutes to get to the Yamanote line. the surrounding is also filled with a lot of sus shops, with girls standing around at night holding papers and shouting at men. if you’re a female they won’t bother you but if you’re a guy stay safe.
• at night can hear some shouting from the street as well.
• good; have Refa hair dryer, hair wash etc. there’s also a laundry machine, microwave, etc. which was really nice.
• space wise, I think that it is very spacious especially for a solo traveller with only one luggage but if you have two, there might not be enough space for you to open your luggage.
EEunice ChuangLocation is located in Ameyoko market, not far away from Ueno station and Okachimachi station. Public bath is in 12F with open hours 15:00 to 10:00. There is the sauna in Public bath. Hotel offer Ice bar/cream for the guests after bathing in Comic room next to Public bath. Hotel-made ramen is available every night from 21:30 to 23:00, which I did not try because I do not use to take late meal after dinner. Breakfast is great.
JJoyful TravellerWhile this hotel has a convenient location, the experience was ruined by a lack of basic hospitality and very cramped quarters. The room was so small it was difficult to even open two large suitcases. More disappointing, however, was the staff’s attitude. Everything is followed strictly 'by the book' with zero flexibility. I was told a late check-out would be charged by the hour, and even a simple request for a complimentary bottle of water was flatly denied. The staff were condescending and never offered a smile, making for a very unwelcoming environment. A small gesture like a bottle of water costs almost nothing but earns customer loyalty; unfortunately, this hotel chooses rigid rules over guest satisfaction. I would not recommend staying here.
CCarey LoyCenturion Hotel Ueno was a complete disappointment, falling short of basic hospitality standards. The deception started right at check-in: the room was explicitly advertised and booked as a ”Casual Double Bed,” but what we actually received was a cramped single bed. This blatant misrepresentation immediately compromised the comfort of our stay.
The lack of care extended into the bathroom, which was a major letdown. The sink and shower area were marred by very bad, visible marks that made the entire space feel neglected and unhygienic. For a hotel that positions itself in a convenient location like Ueno, the absolute disregard for accurate room descriptions and rigorous housekeeping is unacceptable.
GGuest UserGood price for a capsule within walking distance of a JR station that reaches ikebukuro and Shinjuku pretty fast. Even has an onsen and sauna! Has a chill area to read manga and buy beer also. Staff also friendly and speaks English which is good to not get lost
Only downside is the baggage area is quite messy and feels a bit dirty
圆圆心This hotel is super convenient with a great location. The rooms are spacious, comfortable, and clean. It's a shame that the front desk staff were unfriendly! That's the most annoying part, especially since it was my first stay and I just wanted to ask a simple question. The two Japanese staff members seemed particularly annoyed and impolite. They even took my suitcase without asking me first.