Name: Occidental Mar Menor
Address: Murcia, Spain
Rating: 8.6

Czech Republic

Prague

Spain

Jandia

Murcia

Italy

Rome

Dominican Republic

Bavaro

Las Palmas

the staff is designing things to delight you, such as farewell drinks.  They would try every opporunity to make your stay happy and memorable.  The location is amazing with great views and right in the centre of the city , with walking distance to everything! Dont' hesitate and you will be happy there.

The hotel staff were very kind and attentive. Overall, it was a good experience.

Rating: ★☆☆☆☆
Review Title: Mishandled Room Request and Refund Refused

We booked 4 nights at Occidental Praha Five but checked out one night early due to repeated service failures — despite this, we tried to be reasonable, as we are just travelers trying to enjoy our trip, not cause trouble.

Our clear request for two single beds was ignored. We were given a queen bed, then moved — again to a queen. A blanket was handed to us so we could “make do.” The next day, nothing was fixed. After calling reception and waiting 40 minutes, a non-English-speaking cleaner came, confused, and simply threw another blanket on the bed. That was it.

Only after Trip.com intervened did the hotel send us a fruit plate and a bottle of wine — which we did not drink and in fact returned to the reception, because we weren’t looking for superficial gestures — we just wanted the room we booked.

We checked out on Sunday and requested a refund for the unused fourth night. We were told it needed approval from higher management. On Monday, we were shocked to hear the refund was refused, based on the false claim that we never checked out — despite having paid the tourism tax and received an invoice. We were also wrongly accused of drinking minibar water, which we clearly explained was untouched.

This refund is for a night we did not use, and under basic consumer rights, we are entitled to it. The hotel’s disorganization and refusal to take responsibility made a simple issue unnecessarily stressful. I do not recommend this hotel.

El complejo está muy bien y son muy amables le falta un poco de mantenimiento en la habitación  pero en cambio los jardines están impecables .El desayuno bufet bien había de todo y aunque el hotel es enorme no se tiene sensación de masificación ni colas para coger las cosas.

Very good stay!
Perfectly located, walking distance to the seaside.
A comfortable bed and pillows, immaculately clean, friendly staff.
Tasty food and a big selection of drinks.
Beautiful surroundings.
Unfortunately the water in the swimming pool wasn't warm, and another bigger pool was in repair.

I was very pleased with my stay at Hotel Occidental Murcia. The hotel exceeded my expectations: the room was spacious, comfortable, and well-equipped — perfect for relaxing after a day in the city. The staff was also friendly and efficient.

The only downside was the pool, which is small and has limited space for sunbathing. However, this did not affect my overall experience, which was excellent.

I would definitely recommend it and would gladly stay again!

A thoroughly successful trip. The rooms were modern and clean. Breakfasts were excellent, and you could purchase buffet lunch and dinner at a great price. The pool was very nice, and there were plenty of sun loungers available.

Occidental Hotels & Resorts

Columbus

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