How to Get Trip.com Hotel Price Difference Refund?

We totally get that feeling of worry when you spot a better hotel deal elsewhere after you've already booked with Trip.com. But don't worry—we've got your back! This guide is here to help you fully understand Trip.com’s hotel price difference refund policy. You’ll learn the exact steps to file a claim, the requirements you'll need to meet, and what to expect throughout the process.

Does Trip.com Offer a Refund If I Find a Cheaper Hotel?

Unlike the Best Price Guarantee for Hotels, Trip.com’s hotel price difference refund policy is a manual, case-by-case review process rather than an automatic refund guarantee. This means our team will personally review every claim individually. If your claim is approved, compensation is typically provided in Trip Coins rather than cash. 💳

How to Request a Hotel Price Difference Refund?

Step 1: Prepare Your Evidence

Before you embark on your claim adventure, make sure you're equipped with crystal-clear and valid proof:

• The screenshot for prices lower than other platforms.
• Your booking details on Trip.com.
• Proof that this rate is available to the general public (not a special promotional price).

Step 2: Open the Trip.com App and Find Your Booking

1. Open the Trip.com app on your phone.
2. Log in to your account and find the order you'd like to file a claim for.
3. Click on your booking to view the details.

Step 3: Contact Customer Service via the App

1. Select the "Contact Us" option on the order details page.
2. Choose your preferred way to get in touch (chat or phone).

Step 4: Submit Your Request and Proof

1. To help us assist you best on your journey, please describe your situation clearly.
2. Go ahead and upload all the documents you've prepared!
3. Hang tight for confirmation from the Trip.com team!

How to Get Your Hotel Difference Refund Approved?

person using laptop computer holding card Via Unsplash (by rupixen)

• Identical Bookings: The price you compare must be for an identical booking (dates, times, number of people, etc.).
• Public Price: The lower price must be available to the general public, not a special promotional rate.
• Deadline: the deadline for hotel price match claims is 'by 11:59 PM (hotel local time) the day before check-in'.
• Valid Proof: Please ensure your screenshots or supporting documents are clear and verifiable.

What Happened after Submitting Your Hotel Difference Refund Request?

• Review Processing Time: Trip.com will review your request and notify you of the status within 24 hours.
• Forms of Compensation: If your claim is approved, compensation will be issued in the form of Trip Coins. Trip Coins can be used for discounts on your next booking at Trip.com.

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